The document discusses malpractice and maladministration in assessment organizations (AOs). It analyzed 50 AOs through desk research and visits. Key findings include the importance of thorough center approval and appraisal in prevention. Relationships with centers are also important to understand how they operate. Investigations must be independent and consider all relevant factors. Next steps proposed are ongoing monitoring of AOs, more center visits, collecting additional data, and providing guidance.
3. Overview to the work
Why?
Limited information on how AOs deal with
malpractice / maladministration.
How?
Random sample of 50 AOs; involved desk based work and
visits.
Outcome
An understanding of an overall approach. But more questions!
4. What we found
Prevention
Centre approval a key aspect; ongoing appraisal essential.
Centre relationships what makes the centre tick?
Qualification development not always considered.
5. What we found
Conflicts of interest
Investigation independence essential.
Business influences need to be aware and make informed
decisions.
6. What we found
Investigation
Focus of the investigation - may need expanding.
Sanctions - may allow time for the investigation, but beware!
Reflection on the outcome any implications for processes /
procedures?
7. What next?
Ongoing monitoring programme.
Visits to centres to get a better understanding of how policies /
procedures are enacted..
Further data we may need ongoing information.
Guidance - we are considering what and how best to provide this.