Managed It Services
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GSS America\'s Workplace Services aim at equipping customers business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Managed It Services
- 1. Managed IT Services息 This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com
- 2. Dynamic Business Demands & ConstraintsFinding the right balance of proprietary vs. "open source" s/w tools Investment in traditional technologiesCapability ConstraintsFor innovationLack of BudgetResource Constraints Rigid process Vs Regulatory & Compliance ConstraintsInformation availability constraintsLack of required skillsTechnology ConstraintsCommitment ConstraintsChange Management ConstraintsConstraints & ChallengesProtecting InvestmentsBest Practice AdoptionAligning IT and Business GoalsEmerging & Changing TrendsLeveraging KM & IP protectionEnsuring privacy of customer andemployee dataReal time InformationEmerging technologies delivering more for lessEnabling / enhancing knowledgeManagement / leveraging intellectual assetsChanging user requirementsKeeping multi-tier/multi-layer technologies in synch Turning technology into business AdvantageComparative Unit cost Innovation The Key GSS Managed IT Services 2
- 3. GSS - Energies & SynergiesStakeholder DelightImplementManageConsultOptimal CostQuality End to End Integrated solutionsVirtualization Work-place ComputingNetwork & Security Application ManagementPartner Solutions Data Center Thought Leadership People Process FrameworksPassionSpeedResultsCommitment3
- 4. GSS Infrastructure Management Offerings Workplace ServicesMessaging Services
- 9. Windows & Linux
- 10. Unified CommunicationVirtualizationServer/Storage Consolidation & Virtualization
- 12. Virtual Desktop Strategy / Deployment
- 13. Infrastructure as a Service (IaaS)
- 14. Virtualized Environment Monitoring & ManagementR I M SInteroperableHeterogeneityMonitoring ServicesCloud ConsultingAssessment & Audit ServicesEnvironment Management ITIL ConsultingPeopleProcess24 X 7 Service DeskTransformational ConsultingHybrid Cloud Performance Management Metrics / Trend AnalysisTechnologyPrivate Cloud ToolsSecured EnvironmentData Center Server Management
- 17. ITIL Consulting
- 20. Database AdministrationNetwork & SecurityManaged LAN & WAN
- 22. Network Design & Architecture
- 24. Identity & Access Management
- 27. GSS Application Management Offerings Application DevelopmentArchitectureRequirements & ModelingUI DesignDesign, Build, Test, DeployGovernance FrameworkProject ManagementRequirements Management.EstimationConfiguration ManagementBuild/Release ManagementQuality ManagementMetrics/ SLA ManagementTrainingKnowledge ManagementOffshorability AnalysisValue add ServicesDue DiligenceTransitionService DeliveryApplication Maintenance & SupportITIL & CMMI FrameworkApplication TransformationRe-engineeringMigrationApplicationDataReverse EngineeringService EnablementPlatformService EnablersFrameworks Methodologies, Standards, Guidelines, Checklists, TemplatesTechnologies SupportedIBM Mainframe, JAVA, Microsoft Technologies5
- 28. GSS Managed IT Services Portfolio SERVICES MANAGEMENT INFRASTRUCTUREAPPLICATION INFRASTRUCTURE DEVICES & COMPONENTSSECURITY INFRASTRUCTURESERVICESApplication Maintenance and SupportCommon & Shared EnvironmentsMonitoring File & Print Production Support & Application MaintenanceNetwork CommunicationApplication MigrationSLMMessaging Active Directory Anti-Virus & Content ControlDatabase MigrationCollaboration User account Management Database Support & MaintenanceITIL V3 EnvironmentsBackup & Archiving Performance Monitoring and tuningUser and Technical DocumentationAuthentication & Authorization Performance ManagementIdentity ManagementPHYSICAL INFRASTRUCTURE DEVICES & COMPONENTSAlerts Notification Security ManagementMIS & Reporting ServicesPlatform EnvironmentsNetwork EnvironmentsDesktops/laptopsServerSite Network Data Connectivity Network Encryption Data Center Storage Wide Area Network Business Continuity Ecosystem Mission Critical & High Availability Remote AccessPlatform SecurityDetection ServicesVIRTUAL INFRASTRUCTURE SERVICESConsolidationBusiness Continuity & Capacity Planning 6
- 29. GSS Managed IT Services Delivery FrameworkDesignBuild/UpgradeImplementRecode/ReengineerArchitectLevel 3Problem & AvailabilityManagementChange AlertsCall log and dispatchSOP Knowledge base maintenanceSLA Advanced trouble shooting & RCAVirtual Infra managementApplication ManagementConfigurationManagementStorage ManagementDesktop ManagementPatch & Antivirus ManagementBackup Recovery ManagementDatabase ManagementServer ManagementPatch & Software installationIncident LoggingSOP based ResolutionUser Account managementNetwork Management ManageLevel 2MonitorLevel 1ProactiveSLAReactiveLogLevel 0Service PlatformsNetworkStorage & BackupApplicationFilesVirtual InfrastructureDesktops/ServersDatabase7
- 30. GSS Service Transition Framework Swift transition to offshore for service support (Using Common team members for steady state and transition) Least disturbance to existing service delivery (Business Continuity)
- 31. Minimized migration risk (Risk Mitigation) through Onsite Parallel RunSTEADY STATECURRENT STATEStabilizationOffshore ExecutionAcceptance test
- 32. Dry Run/Sample tasks in Parallel
- 33. CSF & SLA review
- 34. Tool and Infra Review
- 35. SOPs Tuning
- 36. Task Transfers
- 38. Facilities
- 39. Tools
- 46. up offshore team
- 49. Architecture
- 52. Technology, process and tools understanding
- 53. Work shadow
- 55. Shift Handover
- 57. Reporting
- 59. Trainer Readiness Due DiligenceValidate Assumptions
- 60. Finalize Scope
- 61. SOW document
- 62. Project Plan
- 63. Resources
- 64. Time linesTesting Replicate Redesign/Adapt StudyDue DiligenceOMC and connectivity establishedKnowledge transfer completedFinal Run books Client SignoffLive OperationsDraft Run BooksSolution DesignRole Transfer MapSOW Project Plan, PricingSOPsSLAsAcceptance test planTrainer ReadinessOUTPUT8
- 65. GSS Service Level Management frameworkStartProject Management Office, EngineeringLearning & OptimizationDefine SLAProject Management Office, Engineering, Senior ManagementBusiness DevelopmentClientClientMutual agreement on SLAReview SLAService LevelAgreementAnalyze & Report metricsProvide ServiceProject ManagerProject ManagerCapture related metrics & MonitorResourcesService Assurance Quality9
- 66. Value PropositionPartnershipsnotjustclients:GSS America participates not just as a vendor, but as a partner in fulfilling business goals.ProvenTechnologyExpertise
- 68. End to End Managed IT Services
- 69. CentersofExcellence for developing Proof Of ConceptsFlexibleRelationshipModelPartnershipapproach
- 70. 檎艶壊沿看稼壊庄厩艶稼艶壊壊油
- 73. Alliance Partnerships with leading Technologyproviders
- 74. Optimal cost at committed qualityAGlobalService DeliveryModelGlobaltalent with local presence
- 75. ISO 27001,ISO 9001, CMMi 3 certified
- 76. Efficiency oriented delivery framework10
- 77. Case Study Managed Services ModelCurrent Weekly volume between 150 to 200 Value DeliveredSet up a dedicated NOC and provide Infrastructure support in a Managed service model to a Publishing & Distribution companyEnd User ExperienceProcess ImprovementsProductivity maximizationVFMDriversService RenderedExpensive 24/7 support model
- 80. Data insecurity
- 81. End User SatisfactionTier 1 Incident ManagementApplications MonitoringClient File Monitoring24/7 Client Files MonitoringResolution Management Business Process MonitoringX11
- 82. Q & A12
- 83. Thank You息 This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com