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Managed Service Overview

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anwarizal

The document outlines the fundamental aspects of managing a service department, including: 1) The mission is to provide customers with the best end-to-end service through customer-oriented and fast reaction implementation. 2) Key assets include managing resources like manpower, tools, equipment, spare parts, budgets, and timelines to maximize support with minimum costs. 3) The vision is to promote company services, solutions, and improve customer satisfaction.

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By Rizal Saiful Anwar Wx24015 / 08121113766 Manage Service Department Management
Basic Fundamental Mission: Give to Our Custumer best service end to end which is implementation from Customer Oriented as Fast Reaction Unit Vission: Promote Companies services solutions and improve costumer satisfaction.
Manage Service Fundamental Asset Management Man Power / Resource Intools / Equipment / Spare Part Money Operational / Budget Time Line / Schedule Plan
Manage Service Fundamental Asset Management : We can know and organize our asset such as how much stock / Company equipment which is used by costumer (has been Accepted and PAC signed) Man Power : as our motto for keep KPI and SLA, man power is very important for give fast service reaction
Manage Service Fundamental Intools / Spare Parts / Equipment : for support our Man Power resource, MSD also support with intools / spare part / equipment telecommunicaton / CME Cost / budget Operational : for know how much what we need for support maximum with minimum budget. Time line: Time line is very important for make schedule plan maintenance for know our equipment condition.
Manage Service Fundamental Quick Response Asset Management Man Power Equipment Operational Cost Time Line
Manage Service Position
Manage Service with Customer Give to Our Custumer best service end to end with management which is implementation from Customer Oriented as Fast Reaction Unit Promote Companies services solutions and improve costumer satisfaction. MSD Customer PO
Manage Service with Project Network Roll Out Manage Service will join together to keep Project Implementation Runs for long term start from site which is : 25% of Scope of Works for site which is already state On Air Status. 50% of Scope of works for site which is already acceptance but not yet Final acceptance. 100% of Scope of works for site which is already received Final Acceptance MSD Project NRO PO
Regional Manage Service
Refference Mr. Sivapalan, General Manager Operation and Maintenance PT. Huawei Tech Investment. Mr. Putranto Edi Widjaja, Operation and Maintenance Manager PT. Natrindo Telepon Seluler East Java. Mr. Hartono Subirto, Operation and Maintenance Manager PT. Huawei Tech Investment. Base on experience at Manage Service for Huawei NTS TK Project as Field Operation Engineer (Field Maintenance) Cluster Sidoarjo, Pasuruan and Surabaya (1 Years). Base on experience at Huawei NTS Project Implementation Network Roll Out Turn Key for 1.5 Years as 1. Project Engineer Roll Out Cluster Tuban & Bojonegoro 2. Project Engineer Acceptance Leader East Java 3. Project Engineer for SITAC Base on experience at Huawei Supply Chain Management Department (July 2010 Present)

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Managed Service Overview

  • 1. By Rizal Saiful Anwar Wx24015 / 08121113766 Manage Service Department Management
  • 2. Basic Fundamental Mission: Give to Our Custumer best service end to end which is implementation from Customer Oriented as Fast Reaction Unit Vission: Promote Companies services solutions and improve costumer satisfaction.
  • 3. Manage Service Fundamental Asset Management Man Power / Resource Intools / Equipment / Spare Part Money Operational / Budget Time Line / Schedule Plan
  • 4. Manage Service Fundamental Asset Management : We can know and organize our asset such as how much stock / Company equipment which is used by costumer (has been Accepted and PAC signed) Man Power : as our motto for keep KPI and SLA, man power is very important for give fast service reaction
  • 5. Manage Service Fundamental Intools / Spare Parts / Equipment : for support our Man Power resource, MSD also support with intools / spare part / equipment telecommunicaton / CME Cost / budget Operational : for know how much what we need for support maximum with minimum budget. Time line: Time line is very important for make schedule plan maintenance for know our equipment condition.
  • 6. Manage Service Fundamental Quick Response Asset Management Man Power Equipment Operational Cost Time Line
  • 8. Manage Service with Customer Give to Our Custumer best service end to end with management which is implementation from Customer Oriented as Fast Reaction Unit Promote Companies services solutions and improve costumer satisfaction. MSD Customer PO
  • 9. Manage Service with Project Network Roll Out Manage Service will join together to keep Project Implementation Runs for long term start from site which is : 25% of Scope of Works for site which is already state On Air Status. 50% of Scope of works for site which is already acceptance but not yet Final acceptance. 100% of Scope of works for site which is already received Final Acceptance MSD Project NRO PO
  • 11. Refference Mr. Sivapalan, General Manager Operation and Maintenance PT. Huawei Tech Investment. Mr. Putranto Edi Widjaja, Operation and Maintenance Manager PT. Natrindo Telepon Seluler East Java. Mr. Hartono Subirto, Operation and Maintenance Manager PT. Huawei Tech Investment. Base on experience at Manage Service for Huawei NTS TK Project as Field Operation Engineer (Field Maintenance) Cluster Sidoarjo, Pasuruan and Surabaya (1 Years). Base on experience at Huawei NTS Project Implementation Network Roll Out Turn Key for 1.5 Years as 1. Project Engineer Roll Out Cluster Tuban & Bojonegoro 2. Project Engineer Acceptance Leader East Java 3. Project Engineer for SITAC Base on experience at Huawei Supply Chain Management Department (July 2010 Present)