Managing conflict using business communication
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This document discusses managing organizational conflict through business communication. It defines business communication and organizational conflict. It then outlines 5 styles for managing conflict: integrating, avoiding, compromising, dominating, and obliging. The document provides tips for managing conflict which include setting the scene, gathering information, agreeing on the problem, brainstorming solutions, and negotiating a mutually satisfying solution. The overall message is that effective business communication techniques can help resolve organizational conflict.
Managing conflict using business communication
- 1. MANAGING CONFLICT USING BUSINESS COMMUNICATION Name- Shubhranshu Barun Mohanty barunmohanty1991@gmail.com 08962347962
- 2. MANAGING CONFLICT USING BUSINESS COMMUNICATION BUSINESS COMMUNICATION -THE SHARING OF INFORMATION BETWEEN PEOPLE WITHIN AN ORGANIZATION THAT IS PERFORMED FOR THE COMMERCIAL BENEFIT OF AN ORGANIZATION. ORGANIZATIONAL CONFLICT IS A STATE OF DISCORD CAUSED BY THE ACTUAL OR PERCEIVED OPPOSITION OF NEEDS, VALUES AND INTERESTS BETWEEN PEOPLE WORKING TOGETHER.
- 4. MANAGING CONFLICT USING BUSINESS COMMUNICATION SET THE SCENE REAL ISSUES PROBLEM MUTUAL RESPECT SEPARATE PROBLEM , DEBATE ON REAL ISSUES BE OPEN
- 5. MANAGING CONFLICT USING BUSINESS COMMUNICATION INFO GATHER INFORMATION CLARIFY FEELINGS LISTEN WITH EMPATHY ISTATEMENTS IDENTIFY ISSUES
- 6. MANAGING CONFLICT USING BUSINESS COMMUNICATION AGREE TO THE PROBLEM PUTTING ASIDE INDIVIDUAL GOALS
- 9. THANK YOU SHUBHRANSHU BARUN MOHANTY PGDM SERVICES