This document outlines plans and milestones for AIESEC, a global student organization, to map their road to performance from 2016 to 2020. It discusses focusing on customer attraction, acquisition, retention, value delivery and developing a customer-centric and high capacity organization. The document provides instructions for dividing the roadmap into annual plans with specific quarterly milestones and measures. It also describes next steps to compile outputs, launch a scoreboard, and review focus areas.
3. CUSTOMERATTRACTIONCUSTOMERACQUISITION
CUSTOMER RETENTION
CUSTOMERVALUEDELIVERY
CUSTOMER CENTRIC
ORGANIZATIONAL CAPACITY
2016
AIESEC
2020
2017 2018 2019 2020
FOCUS ON
DISRUPTIVE &
EXPONENTIAL
GROWTH
FOCUS ON
organizational
redesign &
SUSTAINED
GROWTH
AIESEC 2020
ACHIEVEMENT
CHECK POINT
Continuity (MCP 2017-2018 is in this room)
Optimal timeline to finish the design phase
Possibility for adjustments and contingencies
Sense of urgency from the beginning (no procrastination)
Planning for Achievement
8. oGC
iGC
oGT
iGT
NOW, WE
OUTLINE THE MILESTONES
2016 MILESTONES
IN THE 2018 ROADMAP
ALIGN WITH YOUR EXCHANGE CYCLE
BE SPECIFIC
DO NOT LOSE TIME IN SMALL DETAILS
PRIORITIZE
FIRST SEE WHAT NEEDS TO BE DONE
iGE
oGE
GL
9. Dri綻nby SUCCESS
rang
THIS IS HOW THE ACTION PLANS SHOULD LOOK LIKE
Q4 Q1 Q2 Q3 Q4
MC
SUB-COMMITTEE
COMMISSIONS
LC
OTHER BODIES
CUSTOMER ATTRACTION
RISKS/TRANSITION
RESOURCES
MEASURES (MAX 3)