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1-Mark Widdowson 
MARK WIDDOWSON 
Mobile: 07474415414 
Email: Widdowson3670@gmail.com 
uk.linkedin.com/pub/mark-widdowson/5a/a82/52a/ 
A result driven multi-site Transport, Logistics and Distribution Centre Manager with 8 years experience working for a 
Blue Chip Cash Courier Company, managing 190+ employees within a fast paced , heavily regulated and often 
reactive, environment. Highly focused on ensuring a minimum service delivery targets of 99.4% are achieved, whilst 
maintaining adherence to company and legislative regulations. Competent in adding stakeholder value by improving 
processes utilizing Lean Six Sigma tools. Well versed managing projects using industry standard, PRINCE2s 
processes. 
CAREER HISTORY 
Cluster General Manager G4S LTD 2010 - 2014 
Full P&L and budget accountability for two Service Centres located within Yorkshire with c贈11m of combined 
revenue. Responsible for the combined centres delivery of over 10000 containers per day. O-License holder for the 
sites 76 vehicles. Leader to a team of 14 direct reports and 192 in direct reports. Direct responsibility for 15 centre 
managed customer contracts with combined annual revenue of 贈1.9m. 
Key Achievements 
 Second highest employee survey score out of 42 centres , which resulted in an invite to contribute t a 
company White Paper on improving employee engagement within the business. 
 Exceeded KPI targets (99.4% service levels & RPI related annual PI's) for all centre managed customer 
contracts between 2012 and 2014. 
 Maintained a top 5 position (out of 42 centres) within Cash UK on compliance audits including Cash, H&S and 
Transport. 
 Introduced a `Safety Awareness` programme incorporating bespoke MH training, bespoke H&S awareness 
training and in depth incident investigation. The programme reduced workplace incident by 60% within a 
year of being introduced. 
 Introduced a `Balanced Driver Score Card` system that reduced driver to blame road traffic collisions and 
Tachograph infringements by 50% within 6 months of implementing. 
 Led the first operating centre to achieve a continuous improvement 5S status, also became a UK Centre of 
Excellence for CI. 
 Improved labour efficiencies by 9% between 2013 and 2014 saving c 贈340k in labour costs by introducing 
daily trip & crew efficiency monitoring, bespoke KPI dashboards and effective Performance Management 
processes. 
 Introduced a wide reaching employee engagement process which improved employee attrition rates by 11% 
between 2012 and 2014.
Key duties 
 Set, monitor and manage budget and P&L accounts, delegating accountability where appropriate. 
 Set and agree clear performance objectives with teams, regularly monitoring performance and taking action 
to correct shortfalls. 
 Optimises resources and continuously reviews the operations within the centre to improve profitability, 
metrics, customer service and managing change where necessary. 
 Drives a lean culture through the centre ensuring compliance to company regulations is maintained at all 
times. 
 Ensures that all relevant legislative requirements are adhered to and that Company procedures and 
standards are maintained 
 Manage employee performance issues, including dismissals and appeals and grievances in line with company 
policy. 
 Recruit, develop and retain operational and management employees. 
Specialities 
 Process Improvement, Contract Management , Budget & P&L Management, Operations & Warehouse 
Management, KPI & Metric Management, Change & Project Management. 
Centre Manager G4S LTD 2007-2010 
Service Manager G4S LTD 2002-2007 
QUALIFICATIONS & TRAINING 
Level 5 Diploma in Management & Leadership. Award date-Feb 2011 
NVQ level 3 in Business Improvement Techniques. Award date-Jun 2011 
Green Belt in Lean Six Sigma. Award date-May 2013 
Certificate of Professional Competence in National Road Haulage. Award date-Jan 2008 
ISOH Managing Safety. Award date-Nov 2014 
Advanced Level 6 Diploma in Transport & Logistics (currently studying) . 
PRINCE 2 Project Management (currently studying). 
INTERESTS 
Trail Running, Mountain Biking and reading (Biographies) 
2-Mark Widdowson
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Mark Widdowson Master CV Linkedin

  • 1. 1-Mark Widdowson MARK WIDDOWSON Mobile: 07474415414 Email: Widdowson3670@gmail.com uk.linkedin.com/pub/mark-widdowson/5a/a82/52a/ A result driven multi-site Transport, Logistics and Distribution Centre Manager with 8 years experience working for a Blue Chip Cash Courier Company, managing 190+ employees within a fast paced , heavily regulated and often reactive, environment. Highly focused on ensuring a minimum service delivery targets of 99.4% are achieved, whilst maintaining adherence to company and legislative regulations. Competent in adding stakeholder value by improving processes utilizing Lean Six Sigma tools. Well versed managing projects using industry standard, PRINCE2s processes. CAREER HISTORY Cluster General Manager G4S LTD 2010 - 2014 Full P&L and budget accountability for two Service Centres located within Yorkshire with c贈11m of combined revenue. Responsible for the combined centres delivery of over 10000 containers per day. O-License holder for the sites 76 vehicles. Leader to a team of 14 direct reports and 192 in direct reports. Direct responsibility for 15 centre managed customer contracts with combined annual revenue of 贈1.9m. Key Achievements Second highest employee survey score out of 42 centres , which resulted in an invite to contribute t a company White Paper on improving employee engagement within the business. Exceeded KPI targets (99.4% service levels & RPI related annual PI's) for all centre managed customer contracts between 2012 and 2014. Maintained a top 5 position (out of 42 centres) within Cash UK on compliance audits including Cash, H&S and Transport. Introduced a `Safety Awareness` programme incorporating bespoke MH training, bespoke H&S awareness training and in depth incident investigation. The programme reduced workplace incident by 60% within a year of being introduced. Introduced a `Balanced Driver Score Card` system that reduced driver to blame road traffic collisions and Tachograph infringements by 50% within 6 months of implementing. Led the first operating centre to achieve a continuous improvement 5S status, also became a UK Centre of Excellence for CI. Improved labour efficiencies by 9% between 2013 and 2014 saving c 贈340k in labour costs by introducing daily trip & crew efficiency monitoring, bespoke KPI dashboards and effective Performance Management processes. Introduced a wide reaching employee engagement process which improved employee attrition rates by 11% between 2012 and 2014.
  • 2. Key duties Set, monitor and manage budget and P&L accounts, delegating accountability where appropriate. Set and agree clear performance objectives with teams, regularly monitoring performance and taking action to correct shortfalls. Optimises resources and continuously reviews the operations within the centre to improve profitability, metrics, customer service and managing change where necessary. Drives a lean culture through the centre ensuring compliance to company regulations is maintained at all times. Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards are maintained Manage employee performance issues, including dismissals and appeals and grievances in line with company policy. Recruit, develop and retain operational and management employees. Specialities Process Improvement, Contract Management , Budget & P&L Management, Operations & Warehouse Management, KPI & Metric Management, Change & Project Management. Centre Manager G4S LTD 2007-2010 Service Manager G4S LTD 2002-2007 QUALIFICATIONS & TRAINING Level 5 Diploma in Management & Leadership. Award date-Feb 2011 NVQ level 3 in Business Improvement Techniques. Award date-Jun 2011 Green Belt in Lean Six Sigma. Award date-May 2013 Certificate of Professional Competence in National Road Haulage. Award date-Jan 2008 ISOH Managing Safety. Award date-Nov 2014 Advanced Level 6 Diploma in Transport & Logistics (currently studying) . PRINCE 2 Project Management (currently studying). INTERESTS Trail Running, Mountain Biking and reading (Biographies) 2-Mark Widdowson