The document discusses marketing decisions for retailers, including switching target markets from inexpensive jewelry to higher margin products which resulted in a retailer like Zales losing its traditional customers without gaining new ones. It also touches on topics like demand forecasting, merchandise selection, inventory management, using RFID systems and advanced analytics for procurement. Additionally, it suggests retailers offer a wide array of quality products at affordable prices, reward loyal customers, run promotional schemes, and invest in technology, as well as focus on services, store atmosphere, and in-store activities and experiences.
4. Switch target markets
by replacing inexpensive
jewellery with high
margin product
Result - Zales lost it’s
traditional customers
without gaining any
new ones