11. The management
process responsible for
identifying, anticipating
and satisfying customer
requirements profitably.
The Chartered Institute of
Marketing definition, 1976.
12. Marketing is the social
process by which individuals
and groups obtain what
they need and want
through creating and
exchanging products and
value with others.
Philip Kotler
13. Because the purpose of business is to
create a customer, the business
enterprise has two--and only these
two--basic functions: marketing and
innovation. Marketing and
innovation produce results; all the
rest are costs. Marketing is the
distinguishing, unique function of the
business.
Peter Drucker (1973)
32. old ideea of communication:
throw the message to as many
as possible and wait for
recognition
new idea
of communication:
choose the relevant
context, involve people
& let them viralize
35. Marketing is not about selling
stuff, it's about giving the
participant a reason to buy stuff.
H.T.
36. The goal of marketing is not to win the
battle of stories (as is the case in the
traditional media marketing), but to
understand the abilities, emotions and
activities of a situation the context
and add deliberate value to it.
Making it better, becoming indispensible
as a value provider, and gaining
ownership to people through direct
relations with them over time...
Helge Tenn淡