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Marketing  Research 2019
Marketing  Research 2019
Orly Ballesteros | Success Institute | info@exlinkevents.com
What You Know with Your
Customers
What You Should Know with Your
Customers
Orly Ballesteros | www.successinstituteph.com |
info@exlinkevents.com
The process of defining a
marketing problem or
opportunity, systematically
collecting and analyzing relative
information, and recommending
actions.
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
1. Define the Problem
2. Develop a Research Plan
3. Collect Relevant Info.
4. Develop Findings
4. Develop
Findings
5. Marketiing
Action
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Problem
Long Lines
in Bank
Tellers
Marketing Action
Automated
Banking
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Marketing  Research 2019
Analyze
 Market
 Customers | Buyers
 Marketing Opportunities
 Marketing Problems
 Marketing Actions
 Marketing Performance
 Competition
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Marketing
Research
Marketer Consumer
Decision
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Observational
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Marketing  Research 2019
Marketing  Research 2019
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Case Work
Create a Perceptual Map for Coffee Shops.
Use any two attributes that you may find
relevant.
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Starbucks Perceptual Map
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com
Orly Ballesteros | www.successinstituteph.com | info@exlinkevents.com

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Marketing Research 2019