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Marketing Research
Approaches
Presented by
Shaundia Blount
What is Marketing
Research
Marketing research is:
Designing
Collecting
Analysing
Reporting
data relevant to a specific
marketing situation facing an
organization.
Who is a Marketing
Researcher
A Market Researchers persons
tasked with the job of
gathering and interpreting the
data of a market Research.
Marketing Research
Approaches
• Survey
• Observation
• Experiment
• Commercial data services
Survey
A Survey is the study of the
spending characteristics and
purchasing power of the
consumer who are within a
business' geographic area of
operation.
Advantages
• Extensive: Surveys are useful in
describing the characteristics of
a large population
• Cost: Surveys are relatively
inexpensive.
Advantages Contd
Can be administered through various
means:
Questionnaires
Advantages Contd
• Phone
Limitations
• Participant’s Reluctance to
answer certain questions
• subjects try to help the
interviewer by giving pleasing
answers
Observation
Observational research is
gathering data by studying
relevant people’s actions to get
a grasp of how they react in
certain situations
Eg. Ethnographic observation
Ethnographic
observation
Advantages
• Collect data that people are
unwilling or unable to give.
• Gives unbiased insight into
consumers behaviour
Limitations
• Information is not easily
interpreted through
observation.
• Time Consuming
Experiment
Experimental research is used to
determine cause and effect
relationships. Variables are put in a
controlled environment and variables
affecting the variable is controlled and
monitored.
Advantages
• Shows consumers’ reaction to
changes made to products and
services, by the organization.
Limitation
• Results are Vulnerable to
Researcher manipulation
Commercial Data
Services
This is a collection of
information from online
sources. Marketers use this to
access secondary data.
Advantages
• Not very costly to acquire data
Disadvantages
Information required by
researchers is not always
available

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