The document discusses key concepts in borderless and global marketing. It covers topics such as understanding customer needs in different markets, developing products and pricing strategies for various market segments, using promotions and trade shows to enter new international markets, and considering different business models for exporting furniture. It also addresses factors like currency exchange rates, language barriers, and complying with import/export procedures and regulations in global trade. The overall aim is to provide guidance on developing a marketing plan and strategies to successfully compete in both domestic and international markets.
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Marketing technic
1. BORDERLESS
MARKETING
Zaini Ithnin Hj. A. Rajak
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 1
& Antarabangsa
2. Marketing concept
Target market
Necessity, Needs & Availability
Offered products
Value & Satisfaction
Exchange (Sale and Purchase)
Communication and Networking
Marketing channel
Supply chain
Competitions
Environments Pasaran Tempatan
Sistem Maklumat
MTIB, KPPK 2
& Antarabangsa
3. Marketing
Clients
Marketing
mix
Place
Product
Comfortability
Needs
Price Promotion
Cost Communication
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 3
& Antarabangsa
4. Products
Differences in customer needs :-
Identity and design
Standards
Size specification & materials
Quality standard & finishing
Packaging & delivery
Export procedure
Payment terms
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 4
& Antarabangsa
5. Marketing segment
European market
American market
Japanese market
Middle East market
(Non- Traditional Mkt.) India, Africa,
Russia, Latin America
Difference in size, standards, finishing,
packaging, payment terms, export
procedures etc.
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 5
& Antarabangsa
6. Product positioning
Low End
Low-Medium End
Medium End
Medium High End
High End
Difference in
quality and prices
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 6
& Antarabangsa
7. Price
Factory price Vs Retail price
Material cost + labor cost + overhead cost +
margin (price) + capital imbedded cost +
marketing related cost = PRICE
Pricing approach:
- Target price target cost
- Value added products - niche market
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 7
& Antarabangsa
8. PROMOTIONS
Advertisements: Printed
Magazines, phone directory, newspaper
Pamphlets, brochure
Electronic media (tv, radio, e-
mail, websites, CDi)
Furniture fairs, expo, shows
Showrooms
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 8
& Antarabangsa
9. International Furniture Fairs
New market explorations
Introducing company and products
Understand the buyer requirements
Investigate market and competitors
Keep abreast with current trend
Taking trial order
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 9
& Antarabangsa
10. International furniture fairs
Preparation
Complete products
Catalog / picture of products
Price lists - FOB,CIF
Packing List
Minimum order quantity
Delivery lead-time
Term of payments
> Closed deal during fairs
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 10
& Antarabangsa
11. Marketing segment
Choices on company preparation
and factory ability
Component supplier
Component buyer:
assembly, finishing, packaging
Export via buyers agent
Appointing agent / distributors
OEM manufacturing (underlicence)
Export to retailers
Own design / brand (ODM/OBM)
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 11
& Antarabangsa
12. Production orientation
Production concept
mass production: mass market and aggressive
marketing (Mass Market)
Batch production
Special production
Product concept
Management pushing to produce high quality,
high performance, innovative concept - Niche
Market.
Marketing concept
Management satisfying the needs of certain
market and more competitive then others -
Selective Market Maklumat Pasaran Tempatan
Sistem
MTIB, KPPK 12
& Antarabangsa
13. Following up
Responsive and committed
Attending the inquiry within 24 hours -
fax, e-mail, phone call.
Quotation: 2-3 days
Sample: 1 week
Product development: 4 weeks
Trial order: 6-8 weeks
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 13
& Antarabangsa
14. Marketing plan
1. Mission and Vision
VISION : Long term goal company
direction & destination.
MISION : Plans / activities of programs
arranged to achieve the vision.
2. Current market environment
Investigate the current domestic and
international markets, either
recommended and project the future
market.
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 14
& Antarabangsa
15. Marketing plan
3. Opportunity and threat analysis
(SWOT ANALYSIS)
Strengths: Identify companys
advantages
Weaknesses: identify organizations
handicaps
Opportunities: rooms for development
Threats: change them into prospects
Knowledge about the industry status is
needed
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 15
& Antarabangsa
16. Marketing plan
4. Analysis of competitiveness
To study the companys
ability, competitiveness and status in
specific market as compared to its
competitors.
In international market, manufacturers
from one country will compete
competitors from other countries.
Search for new approach to be more
competitive
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 16
& Antarabangsa
17. Marketing plan
5. Objectives
Business objectives must be devised and
SMART
Specific
Measurable
Achievable
Realistic
Timely
Yearly sales increment: 10%
Profit increment for 2004: 5%
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 17
& Antarabangsa
18. Marketing plan
6. Strategic planning
Product positioning
Promotional approach / methods
Pricing policy
7. Follow up actions
(Monthly, quarterly, half year)
Product development
Human resource development
Marketing programs
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 18
& Antarabangsa
19. Global market environment
World economic environment
Capacity and productivity between producing and
buying countries: competitive levels
Human resource and technology
Trade agreement; trade barriers
AFTA, NAFTA, EU, WTO etc.
Financial environments
Financial crisis, inflation
Currency exchange
Financial system, banking & payment methods
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 19
& Antarabangsa
20. GLOBAL market environment
3. Social environment
Language, social interaction
Design perception, product quality
Religion, education level
4. Political & regulation
environment
Governments laws and policies
Differences in ideology and political
system
International laws and agreements
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 20
& Antarabangsa
21. STEPS
Understand the export procedures, terms
and methods
Payment choices: letter of credit, payment
documentation, telegraphic transfer,
acceptance documentation
Managing bill of lading, insurance,
certificates
Participating in marketing promotional
activities
Applying marketing grants, relaxations
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 21
& Antarabangsa
22. Conclusions
Globalization effects the international and
domestic market
Success is determine by competitiveness,
resiliency & progressiveness
Suggested approach:
Adaptation of new technology, methods
Improving designs, quality and productivity
Certification: ISO, CE marking, product standard
QC qualification, quality assurance
Latest marketing technique
Sistem Maklumat Pasaran Tempatan
MTIB, KPPK 22
& Antarabangsa