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Mary Ann Zapata CV
- 1. Mary Ann D. Zapata Address: Blk 11 Lot 17 Southwynd Residence, Palo Alto Calamba Laguna Mobile No: 0917 544 3439 / 0916 220 6691 Email: Yuri_080384@yahoo.com PERSONAL DATA: Age: 32 Birthday: August 3, 1984 Birthplace: Cupang Muntinlupa Gender: Female Nationality: Filipino Civil Status: Married Religion: Roman Catholic EDUCATIONAL BACKGROUND: 1. Canlubang Elementary School – April 1991-1997 First Honorable Mention, Journalist of the Year 2. Laguna College of Business and Arts – April 1997 to 1999 3. Camp Vicente Lim National Highschool – April 1999 to 2001 Feature Editor, Honorable Mention 4. Polytechnic University of the Philippines – April 2001 to 2006 Bachelor of Science in Electronics and Communications Engineering 5. University of the Philippines – Feb 2014 to July 2016 (15/33 units completed) Masters of Science in Material Science and Engineering LICENSE and CERTIFICATIONS: 1. Passed Licensure Exam in Electronics and Communications Engineering – November 2006 2. Passed Lead Auditor’s Course Training for ISO 9001:2008 by SGS – October 2012 3. Certified Lead Auditor for ISO 9001:2015 by Neville Clark – February 2016
- 2. SUMMARY OF QUALIFICATION: Total of 9 years of experience on Solar PV Manufacturing Assembly, Customer Satisfaction and Supplier Quality Management of direct/indirect materials and equipment laminator supplier at Sunpower Philippines. Leads the qualification of supplier through external audit with cross functional team focus on Management and QMS, Training, Design and Reliability, Management of Non-Conformance, Resource Management, Purchasing and Supplier Management, 8D, SPC, Document Control, Inspection and Test Measurement, Sustainability and Risk Assessment. Audit material and equipment suppliers overseas and local (ISO approach). Collaborates mostly with RND, NPI, Purchasing and Project management teams on new projects and key technical reviews, from limited sampling size run to high volume production. Works heavily on PPAP (Production Parts Approval Process) requirement for every new material/design qualification. Handles direct backend materials and frontline materials such as glass, frames, junction box, busbars, shield tape, solder paste and other mechanical parts. Creates and established Incoming Inspection Guidelines. Solves material quality issue thru first level FA and 8D Problem Solving approach and using 7QC tools. With background on SPC, Critical Node Tree and Kaizen / Lean Manufacturing and Oracle application. DETAILED WORK EXPERIENCE: SunPower Philippines Manufacturing Limited – August 2007 to Sept 30, 2016. 1. Sr. Supplier Quality Engineer – April 2012 to present Ensure qualification of materials for Solar PV module that conforms to SunPower specification and requirement through quality management system and in-process supplier audit. Involve in Engineering and Design by providing risk assessment of the supplier’s capability to meet the requirements for the module such as performance, cosmetics and functionality. Solve supplier’s material issues through problem solving methodologies such as RCCAand 8- Discpline. Involve in solving material issues in the field reported by customer related to module assembly parts such as glass, jbox and frames.
- 3. Performs Failure Analysis on problematic materials of module. Knowledgeable on module assembly engineering and assembly starting from cellls up to all other materials that composed Solar PV module. Drive continuous improvement of supplier’s technical and quality capability such as maturity tracker and performance dashboards monitoring (DPPM, LAR). Generate reports and review supplier quality performance thru quality metrics and Quality Business Review. Review and improve supplier’s FMEA, Control Plan, and SPC /CPK. Establish/Create Incoming Inspection Guidelines of frames, jbox, glass and other indirect materials. Generate First Article Inspection. Manage Non-Conforming materials disposition. Establish supplier-customer business relationships thru regular face to face meetings, telecon meetings and on-site supplier audit with cross functional team Performs PPAP (Production Parts Approval Process) for every qualification of new materials, design, additional tooling equipment, change in process, change in recipe. 2. Quality CSAT (Customer Satisfaction) – October 2009 to April 2012 Engage in total Customer Satisfaction through 1-5-30 SLA, solving customer complaints related to field failure being reported by TSE. Work with Customer Focus Team to meet external customer expectations in terms of escalated issues by daily monitoring of Salesforce for any logged customer complaint and RMA to SPMM Facilitate 8D closure to solve customer complaints internal and external. Work with manufacturing team to drive corrective actions on customer complaints and field failures. Assist and communicate to Customers/Dealers for every visit and factory line tour in SPMM. 3. Manufacturing Quality Process Technician –October 2008 to October 2009 Perform line sustaining activities which includes monitoring, checking, verification and validation of all materials and produced products to ensure conformity to process requirements and customer satisfaction Validate and performs initial Failure Analysis for material defects in the module product assembly. Campaign and promote compliance to Audit (3rd Party, Internal Process Audit, and QMS-Quality Management System, PSC, Product Cert) 4. Manufacturing Operations Technician – August 2007 to October 2008 Operate appropriate equipment in performing functions utilizing departmental standards and procedures.
- 4. Performs tasks by building the module in the production. Knowledgeable of the basic function of module. Assists in setting up work station and follows written and verbal process specifications in completing all assignments ACQUIRED TRAINIGS: TOYOTA Way Problem Solving and Decision Making Thought Management 8-Discipline Assertive Communication SPC Team Facilitation QMS Wow! Customer Engagement EMS Coaching for Superior Performance 7 QC Tools Interaction Management 7 Habits Time and Stress Management Precise Questions and Answer Effective Presentation Skills Assertive Communication Visual Basic Training for Excel Kaizen / Lean Manufacturing REFERENCES: Raymond Medina Sr. Department Manager, Supplier Quality Raymond.Medina@sunpowercorp.com Winston Guinto, PhD Quality Assurance Director Winston.Guinto@sunpowercorp.com Viselle Delos Reyes Department Manager, SPC/SPS Viselle.DelosReyes@sunpowercorp.com