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Mary Jo Mc Phail Resume2011 (2)
- 1. MaryJoMcPhail,MBA,PT HealthcareOperationsDirector‐ServiceLineDirector 127AdobeCircle,Jupiter,Florida33458∙561.801.0156maryjomcphail@gmail.com CareerStatement HealthcareOperationsDirectorwith25yearsofdiverseleadership/managementexperienceandaMastersin BusinessAdministration.Expertiseincludesmanagingoperationalaspectsofcomplexmultidisciplinary departments,developingandimplementingsuccessfulcollaborativepatientcaresystemsandprogramsaswellas strategicandfiscalplanning.Atalentedcollaboratorandnegotiatorwithkeenabilitytobalancemultipleprojects whilemonitoringdailyoperations.ConsistentlyreferredtoasaMasterOrchestratorwithinhealthcare organization,frequentlyselectedtoleadandimplementbusinessdevelopmentinitiatives,organizeteamprojects andmentornewmanagersanddirectorstotheorganization. AreasofExpertise Managing Implementing,Leading,Delegating,Organizing,Planning/Coordinating, Evaluating Budgeting,Analyzing,ProblemSolving,Troubleshooting Communications Writing,Listening,PublicSpeaking,Forums Supporting CustomerService,Consulting Convincing Promoting,Motivating,Developing ProfessionalExperience JFKMedicalCenter,Atlantis,Florida 1999‐Present DirectorofBreastInstitute 2010‐Present DirectorofOrthopedicInstitute 2006‐Present DirectorofRehabilitation 1999‐Present DirectorofBreastInstitute ResponsiblefortheBusinessDevelopmentandStrategicPlanningforamulti‐dimensionaladvancedbreastmodel program. • PhysicianrelationshipdevelopmentbetweenSpecialistandPrimaryCarePhysicians • CoordinationandImplementationofCommunityOutreachandEducationSymposiums • SupervisedailyoperationsofRadiologyTechniciansandSupportPersonnel • Establishandimplementpolicyandproceduresrelatingtopatientcare,operationefficiencyand performanceimprovement • Volumedevelopment‐trendandanalysis Page1
- 2. MaryJoMcPhail,MBA,PT HealthcareOperationsDirector‐ServiceLineDirector 127AdobeCircle,Jupiter,Florida33458∙561.801.0156maryjomcphail@gmail.com DirectorofOrthopedicInstitute Responsibleforthedevelopmentandimplementationofa36bedconciergestylepatientcentered Orthopediccareunitwith3000squarefootgym.2010volumeproduced875orthopedictotaljoint electivecasescontributing$1,938,125.00netincometotheorganization.Orthopedicprogram demonstrated9.10%growthinvolumeand6.3%increaseinnetrevenuepercase. InMarch2010,successfullyobtainedtheprestigiousaward,CenterforTotalJointDistinctionin Hip/Knee/Shoulder,byTheJointCommissionbydemonstratingexcellenceinqualitycare,efficiency, communication,staffandpatienteducationandprogramintegrity.JFKMedicalCenteristhesole designeeinthiscategoryontheeastcoastofFlorida. • LeadmonthlyOrthopedicOperationsMeetings • DevelopyearlyStrategicandBusinessDevelopmentPlansforOrthopedicInstituteand Subspecialties‐TotalJoints;Spine;Hand;Shoulder;SportsMedicine;FootandAnkle • OrganizedCommunityOrthopedicEducationSymposiums • DevelopedFractureRepairGuidelineswithOrthopedicInstituteMedicalDirectorandChiefof Orthopedicstoexpediteriskstratificationlevelandexecuterepairprocesswithin24hoursof admission. • Establishedmonthlyshouldercaseconferencesandsurgicaleducationinstructionsessionsfor nationalandinternationalorthopedicsurgeons • EstablishProgram’sPerformanceImprovement–WOMACFunctionalOutcome‐SR‐36Abstract andAnalysis • CreatedAthleticHot‐lineandresourcematerialtoestablishexpedientaccessfortheinjured athletetothesportsmedicinespecialists DirectorofRehabilitation Successfullydirect30RehabilitationStaffpersonnel(Physical,OccupationalandSpeechTherapy)to executestellarpatientcareintheacuteandoutpatientarenas.In‐patientandOut‐patient2010gross revenuetotaled$16,391,422.00executing100,959patientcareprocedures.Specialtyservicesinclude Orthopedic,Cardio‐Vascular,Oncology,Neuro‐Medical,Neuro‐Surgical,Pulmonary,Woundand Lymphedematherapeuticservices. • Achieveda95%employeesatisfactionratingon2010Gallupsurvey. • ParticipateincommunityhealthfairsandlecturespromotingOPTherapeuticServices • EstablishPerformanceImprovementMeasuresforAcuteCareandOPServices‐Abstractand Analysis Page2
- 3. MaryJoMcPhail,MBA,PT HealthcareOperationsDirector‐ServiceLineDirector 127AdobeCircle,Jupiter,Florida33458∙561.801.0156maryjomcphail@gmail.com RehabWorksofFlorida 1991‐1999 ClearwaterFlorida RegionalDirector‐PalmBeach 1991‐1995 • Responsibleforsupervisionandoperationsoverphysicaltherapyteaminmultipleservice contractsincludingpediatric,skillednursingfacility,outpatientclinicsandhospitalbased services HospitalDirector‐PalmBeach 1995‐1999 • Responsibleforthesupervision,operationsandmarketinganddevelopmentofRehabilitation Servicesfortwohospitalcontracts‐PalmBeachRegionalHospitalandColumbiaHospital CraigLichtblau,MD‐PhysicalMedicineandRehabilitation 1989‐1991 PalmBeach,Florida • StaffPhysicalTherapistresponsibleforevaluationandtreatment.SupervisedstaffofPhysical TherapyAssistantsandmassagetherapists. KesslerRehabilitationServices 1986‐1989 WestOrange,NewJersey • StaffPhysicalTherapistresponsibleforevaluationandtreatmentofspinalcordinjured, amputees,CVA,orthopedicandvariousneurologicdisorders Education 2007‐2009 MasterinBusinessAdministration UniversityofPhoenix 1982‐1986 BachelorsofScience,PhysicalTherapy DaemenCollege Page3
- 4. MaryJoMcPhail,MBA,PT HealthcareOperationsDirector‐ServiceLineDirector 127AdobeCircle,Jupiter,Florida33458∙561.801.0156maryjomcphail@gmail.com Credentials,LicensureandProfessionalMemberships LicensedPhysicalTherapist,Floridalicense#5840 AmericanPhysicalTherapyAssociation(1986‐Present) FloridaPhysicalTherapyAssociation(1989‐Present) CambridgeRegistryofExecutivesandProfessionals(2010‐Present) HospitalCommitteeAppointments QualityLeadershipCommittee PatientFallandSafetyCommittee EmployeeSafetyCommittee CommunityOutreachCommittee ProfessionalAffiliations • ArthritisFoundation2009toPresent o 2011ArthritisFoundationWalkChairperson o 2010ArthritisFoundationWalkChairperson • ChamberofCommerceofthePalmBeaches2008‐Present o HealthCareSub‐Committeemember • LakeWorthChamberofCommerce • LeukemiaandLymphomaSociety • AmericanHeartAssociation • PalmBeachChamberofCommerce • BusinessDevelopmentBoard AwardsandAcknowledgements JFKMedicalCenter‐HCAInnovatorAward2010 • QualityandPatientSafety • ServiceExcellence ArthritisFoundation–PalmBeachCountyWalk • TopTeamFundraiser‐2009 AcceleroPartnersSuccessFactorsImprovementAward • VolumeDevelopmentAchievement‐2007 • IntegratingReferralSources‐2008 JFKMedicalCenter • ManagerofYear2001 • ManageroftheMonth2000&2004 Page4