Matt Bilotti - Userconf 2014
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My presentation at UserConf 2014 in San Francisco, focusing on merging customer support data with product decisions and the tools we use on the Sidekick team at HubSpot
Matt Bilotti - Userconf 2014
- 1. MATT BILOT T I TURN DOWN FOR WHAT ? TUNING INTO YOUR CUSTOMERS BUILDS GREAT PRODUCTS. @MattBilotti
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- 4. WHAT S THE POINT? @MattBilotti
- 5. CRUSH VOLUME. SCREW TEMPLATES. TAKE ACTION. @MattBilotti
- 7. How Sidekick merges support and product decisions WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE @MattBilotti
- 9. WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE @MattBilotti
- 10. OLARK
- 11. WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE @MattBilotti
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- 14. WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE @MattBilotti
- 16. Recap WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE ??? @MattBilotti