Mayank Jha is a software development manager at Amazon with over 17 years of experience in online retail, payments, and PCI-DSS compliance across several companies including Yahoo, Tesco, Symantec, and HCL Technologies. His areas of focus include analyzing customer buying behaviors such as preferences, click-through rates, and conversion rates. He also examines global versus local shopping patterns and strategies for standardizing versus localizing content across different markets.