Measurement ºÝºÝߣ for corporate learning
- 1. MEASUREMENTPHASES 1 Levels Measurement Summary Measures Outputs (Partial List) Inputs • Hard statistical data based on the operational aspects of the learning department • Number of topics • Number of programs • Number of people • Seat time • Hours of training Reaction • Reaction to the program, including the perceived value of the project • Relevance, importance, usefulness, appropriateness, intent to use, motivational, perception (smiles sheets, net promoter) Learning • Learning how to use the content and materials, including the confidence to use what was learned • Skills, knowledge, capacity, competencies, confidence Performance/ Application • Use of content and materials in the work environment, including progress with implementation • Extent of use, task completion, frequency of use, actions completed, success with use, barriers to use, enablers to use Business Need/Impact • Measures purposely not connected to money (intangible benefits) • The use of the content and materials expressed as business impact measures • Customer satisfaction, employee engagement, teamwork, networking • Productivity, revenue, quality, time, efficiency, customer satisfaction, employee engagement Payoff/ROI • Comparison of monetary benefits from the program to program costs • Intangibles • Benefit/cost ratio, ROI (percent) • Intangible benefits that were not converted to dollars Analysis