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MEASURING ROI


                Vinh Do
Show me the money
What are we measuring?

 Traditional Media = reach & frequency


 ROI = (Gain of investment  Cost)/Cost


 ROI, IRR, NPV or ROFL?

       Sales/Sqft           Test Drives
Objectives?


 Brand Awareness
 Brand Engagement
 Word of Mouth



 Measurement through existing metrics &
  benchmarks
Customer Investments?


 Connection
 Creation
 Consumption
 Control



Social Media is consumer  not marketer  controlled
Are blunders easier to measure?


 United Breaks Guitars
Square Enix & DQ8  a success story




 30% of the online community recruited through
  WOM

 40% of the online community pre-ordered

 510,000 units sold in 2009
Questions?

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