Mediation is a process for resolving disputes between two or more parties that produces concrete results. Key qualities for an effective mediator include being impartial to establish trust, flexible and creative in finding solutions, nonjudgmental and understanding of different perspectives, able to analyze issues and reframe situations to broaden perspectives, trustworthy and optimistic about achieving a positive outcome, and showing regard and concern for all parties in conflict.
2. -A way of resolving disputes
between two or more parties
with concrete effects.
3. CHARACTERISTICS/
QUALITIES ESSENTIAL TO GOOD
MEDIATOR
ï‚¢Mediators have to be impartial to
establish trust among parties in
conflict.
ï‚¢Mediators should be flexible and
creative.
4. ï‚¢They should be nonjudgmental
and understanding.
ï‚¢They should know how to
reframe situations and
broaden perspective.
5. ï‚¢Mediators should be good at
analysis.
ï‚¢Mediator should be
trustworthy and optimistic.
6. ï‚¢Mediators should anticipate
positive outcome and influence
adversaries with a hope.
ï‚¢Mediator should show regard and
concern for the parties in conflict.