Medical tourism & accessibility in travel & hospitality sath
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Presentation given by Jani Nayer, Executive Coordinator of SATH at the February 23rd Medical Tourism conference in Washington, DC. Topic: Medical Tourism & Accessibility in Travel and Hospitality.
Medical tourism & accessibility in travel & hospitality sath
- 1. Society For Accessible Travel & Hospitalityat2011 Medical Tourism Research Conference Medical Tourism & Accessibility in Travel and Hospitality Presented byJani NayarExecutive Coordinator
- 2. SATHS mission is to raise awareness of the needs of all travelers with disabilities, remove physical and attitudinal barriers to free access and expand travel opportunities in the United States and abroad.
- 3. Society For Accessible Travel & Hospitality"... any restriction or lack of ability (resulting from impairment) to perform an activity in the manner or within the range considered normal for a human being." - World Health Organization
- 4. Society For Accessible Travel & Hospitality6 questions that define disability:Sensory
- 7. Self-care
- 8. Go outside the home
- 9. EmploymentSociety For Accessible Travel & HospitalitySENSORY:Does this person have any of the following long lasting conditions:a. Blindness, deafness, or a severe vision or hearing impairment?Society For Accessible Travel & HospitalityMobility/PhysicalDoes this person have any of the following long lasting conditions:b. A condition that substantially limits one or more basic physical activities such as walking, climbing stairs, reaching, lifting, or carrying?Society For Accessible Travel & HospitalityMental/CognitiveBecause of a physical, mental, or emotional condition lasting 6 months or more, does this person have any difficulty in doing any of the following activities:a. Learning, remembering, or concentrating?Society For Accessible Travel & HospitalitySelf-care(Because of a physical, mental, or emotional condition lasting 6 months or more, does this person have any difficulty in doing any of the following activities:b. Dressing, bathing, or getting around inside the home?
- 10. Society For Accessible Travel & HospitalityGo outside the home (15 and older)Because of a physical, mental, or emotional condition lasting 6 months or more, does this person have any difficulty in doing any of the following activities:a. Going outside the home alone to shop or visit a doctors office?Society For Accessible Travel & HospitalityEmployment (15 -64)Because of a physical, mental, or emotional condition lasting 6 months or more, does this person have any difficulty in doing any of the following activities:b. Working at a job or business
- 11. Society For Accessible Travel & Hospitality24 Million People With Disabilities Would Travel One to Two More Times Per Year If Their Needs Were Better Met. - Fortune Magazine, 1998
- 12. Society For Accessible Travel & HospitalityWith over 10% of the world population having some form of disability, can you afford NOT to tap into this market?Remember, we have not included the aging population!
- 13. Society For Accessible Travel & HospitalityYOUR CLIENT & YOUR ATTITUDEBenevolence an act of kindnessOrEmpowerment- to enableCitizenship is about Enablingpeople to participate Lisa Rouffel
- 14. Society For Accessible Travel & HospitalityHow do we enable people?Full citizenship occurs when:People are recognized for their strengths, abilitiesand contributions, diversity is welcomed and embraced and people have the power to choose
- 15. Society For Accessible Travel & HospitalityLaws do not enable peoplePeople enable people
- 16. Society For Accessible Travel & HospitalityAwarenessHave You Ever tried to do something:- While in a wheelchair? - Equipped with an oxygen tank?- Wearing a blindfold? - Wearing earplugs? - With the fingers of one or both hands taped together?
- 17. Society For Accessible Travel & HospitalityPerform any one of these actions and you will begin to have insight into the presence of barriers in your own world and the meaning of inaccessibility.
- 18. Society For Accessible Travel & Hospitality?WH Questions. What do I need to know?Who can give me the information?Where can I get info and services?Why do I need the info?When do I need the info?
- 19. Society For Accessible Travel & HospitalityAccess to information SATH Congress Internet ResourcesResearching on your ownThe local organizations can be a valuable resource to reach out of state out of country service providers
- 20. Society For Accessible Travel & HospitalityWhats In It For You?A lucrative, untapped market in which you can become a leaderIncreased insight resulting in improved service for all your clients
- 21. Society For Accessible Travel & HospitalityThe largest consumer base in the US!650 million worldwide 49.7 million in United States Not counting the Mature 12,000 Baby Boomers turn 65 daily Over $1 trillion aggregate income Almost $220 billion in discretionary income23 Million parents with at least one child aged 5-16 with a disability
- 22. Society For Accessible Travel & Hospitality 2002 Open Doors Survey conducted by Harris Interactive in conjunction with SATH and TIA13.6 BILLION spent in a year on travel!71% of adults with disabilities (or more than 22 million people) have traveled at least once in the past 2 years. This includes: - 5.6 million business travelers - 21 million pleasure/leisure travelers - 5 million travelers who combine business and pleasure20% of all adults with disabilities travel at least 6 times every 2 years.
- 23. Society For Accessible Travel & HospitalityUK Statistics 10 million PwD in UK
- 24. Combined spending power: 贈50 billion
- 25. 10 million Britons are aged 65 or over i.e.1 in 6.
- 26. They take an additional ten overnight holiday trips annually, spending 6 weeks or more of the year traveling. (Tourism For All web site)
- 27. Society For Accessible Travel & HospitalityAustralian Statistics One in 5 Australians have one or more disabilities (ABS, 2003)
- 28. Two in 5 Indigenous Australians have a disability (Report on Government Services: Indigenous Compendium, 2008) About 1 in 12 children aged up to 14 years, have a disability (ABS, 2003)
- 29. 1 in 5 Australians will experience some form of mental illness during their lives (ABS, 2003)
- 30. One in six Australians is affected by hearing loss (Access Economics, 2006)
- 31. Arthritis is the most commonly reported physical disabling condition (AIHW, 1999)
- 32. 3% of people have a profound disability (ABS, 2003)Society For Accessible Travel & HospitalityThe medical tourism industry is currently a $ 78.5 billion industry [end-2010] Medical tourism to turn into $100 billion trade by 2012Frost and Sullivan, the business research and consulting firm Medical tourism in India will hold a value around $ 2 billion by 2012Swiss medical tourism market is worth $1 billion and, by 2020, will be worth around $5 billion.Jan Sobhani, of German company Swixmed
- 33. Society For Accessible Travel & HospitalitySociety For Accessible Travel & Hospitality3.5 million never leave their homes 1.9 million are people with disabilitiesAbout 65 percent of people with disabilities drivea car or other motor vehicle compared with 88percent of nondisabled personsThe Bureau of Transportation Statistics (BTS), an operating administration within the U.S. Department of Transportation
- 34. Society For Accessible Travel & HospitalityKnow your products and destinations. Use resources like SATH, CLIA, accessibility departments
- 35. Enhance on-line marketing strategies
- 36. Integrate special needs travel in your marketing (i.e., images in brochures, mailings and website)
- 37. Make your place of business accessible
- 38. Affiliate your company with disability organizations
- 39. Partner with the right suppliers like Special Needs Group
- 40. Understand your client by asking the right questionsSociety For Accessible Travel & Hospitality3 million patients travel abroad for treatment each year and almost one-fifth are from the Middle EastA mature tourism industry in Malta offering widespread accessibility and accommodation optionsmakes Medical tourism a phenomenon which is set toplay an increasing role in global tourism trends Josef Formosa GauciCEO Malta Tourism Authority.
- 41. UnableAbleSociety For Accessible Travel & HospitalityAll Your Clients Are Here SomewhereAnd So Are You!
- 42. Society For Accessible Travel & HospitalitySathinfo@sath.org www.sath.orgWe Welcome your questions 212.447.7284