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Melissa Lorenzo Resume
- 1. MELISSA LORENZO 10240 Greatwood Court Highlands Ranch, CO 80126 MelissaRLorenzo@Yahoo.com (303) 242-6552 (M) ERP CONSULTANT BUSINESS PROCESS ANALYSIS & DESIGN REQUIREMENTS GATHERING SOLUTIONS DEVELOPMENT & IMPLEMENTATION Innovative systems professional with extensive experience in successfully working with all organizational levels, including executive. Skilled in new technology development with a specialty in system redesign with multiple financial system packages. Adept at managing all phases of SDLC, including post implementation support and user training. Proven track record of effectively managing large-scale projects, delivered on time and within budget. Excellent communications, client relations, technical troubleshooting, and problem solving skills. Able to easily convey complex business processes in an understandable manner. Experienced with multiple large ERP system implementations. CORE COMPETENCIES Systems Requirements & Analysis Requirements Gathering Strategic Planning Client/Departmental Relations Training & Staff Development Technology Optimization Software & Technology Development Business Process Improvement PROFESSIONAL EXPERIENCE NetSuite Consultant Denver, CO 07/2015 to Present NetSuite- Software Vertical Lead implementation of financial system solutions for core business processes including Record to Report, Design to Build, Order to Cash and Procure to Pay. Manage multiple concurrent implementation and optimization project commitments simultaneously. Advises customers on best practices and influence customers to modify current business practices, as needed. Demonstrate expert level product knowledge of NetSuite with a solid understanding of customization options/tools available to extend standard configurations/functionality. Successfully implemented NetSuite for customers of various sizes and at various stages of implementation. Analyze and assess customer business requirements, translating them into configuration activities within multiple areas of expertise. Develop innovative plans, based on customer needs, to solve routine vertical specific business workflow in the NetSuite environments and integration with 3rd party products. Establish credibility and rapport with internal and external stakeholders across all levels of the organization. Successfully led turn around engagements with dissatisfied customers to result in highly satisfied customers. Manage scope and expectations with customers. Engage sales and PS management team, as needed, to expand sales of installed base or promote the value of NetSuite Professional Services. Actively contribute to internal initiatives for knowledge sharing and Subject Matter Expert programs. Continued
- 2. MELISSA LORENZO Page Two Consultant 10/2014 to 07/2015 Engaged to assist in reviewing the current portfolio of applications to assign a Class of Service for the Disaster Recovery Team. Assessed each application and gain an understanding of the relationships between integrated systems and processes. Influence IT cross-functional and/or cross divisional task forces to identify and document systems functional requirements, workflow, information sources and system specifications. Provided high quality and cost effective project management, analytic support services, and both process and technical expertise for a broad array of issues related to business continuity, disaster recover, and impact assessments. NetSuite System Consultant engaged to maximize system capabilities while streamlining current business processes in order to meet SEC and GAAP requirements. Observed end-user processes to understand the existing utilization of the NetSuite system and reviewed customized system enhancements in order to provide recommendations for streamlining processes and eliminating excess expenses. Delivered savings of $500K annually by eliminating the utilization of a second facility for back office functions by centralizing these functions within the corporate office. Developed standard processes to ensure alignment of ERP to ensure compliance with regulatory requirements. Worked directly with the top Executives to determine how to maximize the best interest of the company. TRACE3 Denver, CO 8/2012 to 10/2014 Manager of Application Systems- NetSuite Recruited as the ERP System Analyst and Manager to maximize system capabilities while eliminating inefficiencies within business processes. Completed an assessment of the existing NetSuite ERP implementation. System had significant data integrity issues resulting from poorly aligned and defined processes that resulted in lack of end-user confidence. Developed and led a 12 month plan to rebuild the integrity of the system, internal processes and enhance technological capabilities. As a result, established end-user (most notably Executive Management) confidence and reliance on the system. Decreased expenditures by $100K annually by eliminating the need for a CRM application by maximizing the current ERP. Delivered savings of $200K annually from eliminating the dependency on a third part ERP consultant by absorbing the responsibility within the Trace3 ERP team. Streamlined processes by centralizing all ERP functionality eliminating duplication efforts by multiple departments. Developed standard processes to ensure alignment of ERP and HR system data to ensure compliance with regulatory requirements. Aligned all internal applications to ensure that system automations, and data confidentiality were ensured while improving the end-user experience.
- 3. Led the design and deployment of Box.com across the company in support of security and disaster recovery objectives. Trained end users and provided post implementation support. Lead the selection of an application (Open Air) to manage the Trace3 professional services business. Partnered with business teams to develop business requirements and processes. Led the development efforts partnering with consultants and the system vendor. PERFORMANCE FOOD GROUP Denver, CO 7/2008 to 8/2012 SAP Business Systems Analyst, BI Reporting Recruited to optimize the utilization of the recently implemented SAP financial package for the Business Shared Services Center. Worked with the Shared Service Center and IT Management to establish business process improvement opportunities for a newly implemented ERP. Identified and evaluated proposed system solutions, documented requirements, tested and supported the implementation of those solutions. Designed upload interfaces to eliminate inefficiencies within the accounting, AP, and AR departments. Implemented SAP Closing Cockpit and SAP Workflow to streamline, automate and provide greater control and visibility of month end processes for accountants and executives. Resulting in audit documentation and controls. Developed and implemented a security framework and process that incorporated the Security Weaver tool to ensure appropriate segregation of duties across all functions. Designed and developed financial and operational reports within Report Writer and the SAP Query tool to meet business needs. Responsible for the management, integrity and significance of all financial reporting. Documented and logged defects encountered using the HP TestDirector (formerly Mercury) tool. Developed testing and solutions for defects, resulting in transports through the development and test environments into production. Served as first level support for the end user community, providing expert knowledge of the system and additional user training as required. GAMBRO RENAL PRODUCTS Lakewood, CO 5/2007 to 7/2008 Accounting Manager PeopleSoft, nVision Reporting Recruited to supervise the staff and operations of an accounting unit for Gambro Renal Products. In utilizing the ERP, PeopleSoft, responsible for all accounting requirements for the Americas. Developed and enhanced reporting within nVision. Performed exchange rates for all financials from USD to the headquarters currency in Switzerland, SEK. Responsible for master data updates and business acquisitions. Supervised a staff of two Senior Accountants and one Staff Accountant ensuring a high level of performance and providing feedback and mentoring as required. Reviewed all journal entries ensuring accuracy, propriety and compliance with all relevant GAAP and Gambro policies and procedures. Maintained all financial records for the US Division of Gambro Renal Products, providing a high level of quality control, oversight and analysis. Managed the financial consolidation of all applicable reporting entities as well as the preparation of all monthly, quarterly, and annual financial and management reports. Completed adhoc financial and statistical analysis as requested. Evaluated the efficiency and effectiveness of existing policies, procedures and systems, implementing value added improvements as deemed necessary.
- 4. MELISSA LORENZO Page Two MDC HOLDINGS Denver, CO 7/2005 to 5/2007 Corporate Accounting Supervisor- MAS 90 Recruited to supervise the staff and operations of the Corporate Accounting department for MDC Holdings, Inc. Responsible for utilizing MAS 90 for enhanced consolidation and business reporting needs. Supervised a staff of three Accountants ensuring a high level of performance and providing feedback and mentoring as required. Ensured the accurate and timely preparation and/or filing of various accounting functions including: All Corporate 10K and 10Q SEC filings, consolidation of 74 national entities including eliminations and financial reporting, preparing all FAS 123R and FAS 66 calculations and reporting. Worked with Management to support the design, development, testing, and implementation of any new financial process or system improvements. Responsible for the management and financial statements for all corporate aircraft, MDC Land. XCEL ENERGY Denver, CO 3/2003 to 7/2005 Senior Financial Systems Analyst - JD Edwards Hired to provide analyst support for a JD Edwards AR implementation as well as post implementation support. Key contributor of the implementation of the JD Edwards AR module, including all testing, training, system conversions, and data validation. Functioned as a liaison between the system end users and the IT Department. Served as first level support for the end user community, providing expert knowledge of the system and additional user training as required. Functioned as lead analyst in the identification of process and/or system improvement needs. Prepared functional requirements, participated in the design of the solution, and provided unit and regression testing for any system enhancements. Served as a key testing resource for JD Edwards upgrades, service patch applications, and miscellaneous enhancements. Functioned as the JD Edwards security administrator. Processed all month end jobs, including all interfaces to GL, allocations, service billing, and report generation and distribution. Supervised a Financial Analyst ensuring a high level of performance and providing feedback and mentoring as required. MEDSTAR HEALTH Baltimore, MD 9/1999 to 3/2003 Revenue Staff Accountant - Lawson Hired to maintain the financial records and generate financial statements. Responsible for the full Implementation of the AR module in Lawson to eliminate manual processes in order to increase revenue for the parent hospital. Completed all UAT (User Acceptance Testing) requirements with regards to this implementation. As a result, decreased Bad Debt, past due balances were resolved and revenue increased resulting in a net positive ROI. Provided post implementation support and training. Became the SME (Subject Matter Expert). Maintained all revenue related financial records, ensuring the accuracy, completeness and propriety of all journal entries. Prepared trend analysis, year to date account analysis, and other ad hoc analysis as needed or requested my Management.
- 5. EDUCATION Bachelor of Science in Accounting Regis University Denver, CO (2004) TECHNICAL SKILLS NetSuite, SAP, PeopleSoft, JD Edwards, Lawson, Box, Boomi, UltiPro BI Reporting, FoodStar, BPCS, SMS, LMS, nVision, TM1, MAS 90, AS400, FlightTrak, CIS, ALTRA, Outlook
- 6. EDUCATION Bachelor of Science in Accounting Regis University Denver, CO (2004) TECHNICAL SKILLS NetSuite, SAP, PeopleSoft, JD Edwards, Lawson, Box, Boomi, UltiPro BI Reporting, FoodStar, BPCS, SMS, LMS, nVision, TM1, MAS 90, AS400, FlightTrak, CIS, ALTRA, Outlook