Melody Larson is applying for a customer service representative position and has over 10 years of experience in retail and customer service roles. She has held positions such as senior bookseller and department manager at Barnes & Noble. Most recently, she was a small business owner and stay at home mom where she gained experience in customer service, expense reports, and meeting local needs. She is interested in reviewing the company's needs and how she can help solve problems and contribute to customer satisfaction.