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MGD Onshoring

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Maggie

MGD Services proposes an alternative quality management solution to address issues with the client's current offshore provider. MGD has over 20 years of experience providing onsite and offsite quality services. They propose utilizing their experienced resources and process expertise to improve documentation, leadership, and deliver increased value over the lifecycle of projects at a competitive cost. MGD requests an opportunity to estimate costs and deliverables for an upcoming project to demonstrate their ability to address the client's problems with reduced quality and consistency from offshore outsourcing.

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OnShoring Quality Services Provided by MGD Services
Agenda Introduction Background Problem statement Proposal Summary
Introduction Introduction MGD services Certified Woman Owned Business Over 20+ years of successful quality management service providers both onsite and off site/near shore/virtual Successfully implemented off site/near shore quality services Purpose Discuss current quality service provider issues and how MGD may provide a competitive alternative that addresses the problems hindering effective quality management resulting from the lack of service by the off shore provider
Background
Problem Statement 1. Current offshore services are suffering from a lack of quality within the deliverables and consistency Not getting what you are paying for 2. Companies are spending increasing amounts of time correcting, micromanaging and intervening in process management Spending time fixing the issues that should not be happening 3. Companies are not realizing the benefits and cost savings from the offshore services. Overall loss of ROI/profitability and reduction of cost to benefit ratio The primary objective is to ensure that the perceived benefits from a low-cost environment are achieved How effective is offshore out sourcing and what critical factors should be considered when outsourcing BE790.614.5DBusiness, Government and the World Economy Johns Hopkins University Facilitator: Arefaine G. Yohannes
Problem Statement PROS and CONS of Offshoring: PROS CONS Skill Set/Quality Decreased resource costs encountering poor or unacceptable quality of work in test automation, regardless of the experience level - hourly rate decrease due to touted or other defined universal methodologies abundant yet inexperienced labor * Language Barriers force Unquestionably many offshore resources provide communication challenges, especially over a forum that does not allow you the ability to understand accents, phrasing or written word and e-mail can be worse * Time Zone Clash Many of the firms in Asia have as much as a 10-13 hour time difference. The outsourcing firms try to spin this as a "good thing" for you. Is it good to not be able to have your team discuss issues with their team as they arise? * Increasing Price Trends Many offshore providers that have been successful are increasing their prices due to fact that competition for local human resources is pushing up the cost of labor.
Problem Statement (cont.) * Labor Backlash it would be nice to get some positive Public Relations There is a groundswell of backlash against the current trend toward exporting jobs outside the US. This backlash may cause negative publicity. According to (Bie, 2005), risks associated with offshore outsourcing for financial entities fall into four categories: operational, reputation, legal and country-specific (not applicable) The operational risk is the income/profitability loss resulting from an internal failure in the business model or from external events. Operational risks relate to quantifiable costs that may be hidden unless monitored The reputational risk arises when the way by which services are performed by third parties reflects badly on the originating firm or organization. Especially for financial firms, the breach of confidentiality concerning customer financial information can cause significant damage. The transfers of information itself as well as imperfections in the service providers control environment are specific areas of risk. - If systems are not tested well this risk increases The legal risks arise as offshore outsourcing is based on binding contractual arrangements. Besides small print problems, risks can arise when specific contractual details become detrimental to the financial firms business strategy, for example if the contract is of long duration, but the service in question reflects outdated business realities or lacks the value added benefits necessary to realize the return. The above-mentioned risks are common to all outsourcing arrangements, but moving the service offshore, which tend to lessen direct influence or at least increase the supervisory burden, exacerbates the risks. How effective is offshore out sourcing and what critical factors should be considered when outsourcing BE790.614.5DBusiness, Government and the World Economy Johns Hopkins University Facilitator: Arefaine G. Yohannes
Problem Statement Q: Why hasnt the offshore QA resource experiment worked? 1. Offshore = abundant resources and lack of experience drives low costs a) many resources are fresh out of school and are not trained in the fundamentals of Quality Assurance and testing nor do they have the system experience to provide value added services to ensure that meet expected quality objectives 2. Reduced communication a) hinders efficiency and requires additional cycles of review and increased time b) Onshore FTEs are having to micro-manage process methodologies due to lack of test lead leadership, capability and experience significantly risks the client being served correctly 3. Time zone challenge reduced agility and flexibility, increases the overall duration and creates obstacles when speed coupled with quality is necessary adds time and effort the primary objective is to ensure that the perceived benefits from a low-cost Decreased Increase in value added benefits and/or environment are achieved Hourly Rate profitability =
Problem Statement (cont.) Q: We significantly reduced our costs of QA resourcing that has to increase profitability right? 1. Off shore Rate = lack of experience this generally increases the overall duration and requires more oversight by onshore resources 2. FTEs are having to micro-manage the process a. For every hour a FTE spends doing the work of an offshore resource the overall hourly rate increases and the effectiveness of that manager decreases this increases the costs of the project overall but may stay hidden Hourly rate Hours spent Total cost of off shore project work FTE Manager $50/hour 200 hours (fixing the 10000 (estimated) problems) Offshore QA person $30/hour 1000 hours 30000 #1 40000 Combined hourly rate now up from $30 to $40 reducing the cost to benefit ratio NOTE: The fixed costs are no longer static and no one is seeing the soft costs associated with the off shore cost increases
Proposal Proposal
Proposal What MGD cannot deliver. The same hourly rates of off shore service providers we can be competitive but not match. What MGD can deliver. Sustainability Pool of experienced resources to support all quality services Experience Invested and motivated professionals with systems, documentation, quality process, GDP, validation, SOX and other regulatory systems backgrounds Effectively utilizing the mature client methodology Mitigation of current issues through effective resource management and process leadership Increased value Costs that over the lifecycle of a project will be competitive Flexibility, agility, delivery On shore, off site resources with open schedules, high performing work ethic and delivery centric mindsets Leadership partnering Oversight of Test Leads and testing resources Ensures client will be provided the appropriate level of: status reporting Meetings coverage and thought leadership Process management and documentation quality review Ensures resources are effective and exceed expectations and deadlines
Proposal MGD Cost comparison example (NOTE: Generic test project of 8 weeks mid level complexity requiring some specialized testers) Project 1 Assumption: FTE spends 10 hours/wk fixing issues created or not addressed by the off shore resources Assumption: offshore work 40 hours/wk for weeks on project WK1 WK 2 WK3 WK4 WK5 WK6 WK7 WK8 Off shore Rate hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total test lead 30.00 40.00 1200 40.00 1200 40.00 1200 40.00 1200 40.00 1200 40.00 1200 40.00 1200 40.00 1200 rec 1 22.00 40.00 880 40.00 880 40.00 880 40.00 1000 40.00 1000 40.00 1000 40.00 1000 40.00 1000 rec 2 22.00 40.00 880 40.00 880 40.00 880 40.00 1000 40.00 1000 40.00 1000 40.00 1000 40.00 1000 rec 3 22.00 40.00 880 40.00 880 40.00 1000 40.00 1000 40.00 1000 40.00 1000 40.00 1000 rec 4 22.00 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 40.00 1000 rec 5 22.00 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 40.00 1000 rec 6 22.00 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 FTE 50.00 500 500 500 500 500 500 500 500 3460 6100 6980 7340 7340 7340 7340 6700 $ 52,600.00 WK1 WK 2 WK 3 WK 4 WK 5 WK 6 WK 7 WK 8 MGD hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total Test Lead/PMO 48.00 20.00 960 20 960 20 960 30 1440 30 1440 30 1440 30 1440 30 1440 Rec 1 37.00 20.00 740 40 1480 40 1480 30 1110 40 1480 40 1480 40 1480 30 1110 Rec 2 37.00 20.00 740 40 1480 40 1480 30 1110 40 1480 40 1480 40 1480 30 1110 Rec 3 30.00 20 600 40 1200 40 1200 40 1200 40 1200 40 1200 20 600 Rec 4 30.00 20 600 30 900 40 1200 40 1200 40 1200 40 1200 Rec 5 30.00 20 600 30 900 30 900 30 900 30 900 30 900 2440 5720 6920 6960 7700 7700 7700 4260 $ 49,400.00
Proposal MGD is asking for an opportunity to prove out our value added services: 1. Provide a general SOW and rate card of resource costs 2. Estimate the next quality project to be able to compare costs and delivery with current supplier 3. Initiate a project based contract 4. Execute
Summary Summary
Summary Documentation quality and process management issues with their current testing services provider MGD has a successful background of near shore/offsite QA and testing project/program execution MGD is asking for an opportunity to prove out the value added service they can provide
Q&A Thank you!! www.mgdservices.com 877-643-8378
Footnotes for references Footnotes: Excerpts and referenced statements provided by: How effective is offshore out sourcing and what critical factors should be considered when outsourcing BE790.614.5DBusiness, Government and the World Economy Johns Hopkins University Facilitator: Arefaine G. Yohannes February 17, 2007 By Martye Karen Joyce 2/17/2007 Excerpts in the background slide for Labor backlash provided by: Bie, U.H. (2005) Offshore Outsourcing: Consequences and Challenges for U.S.

More Related Content

MGD Onshoring

  • 1. OnShoring Quality Services Provided by MGD Services
  • 3. Introduction Introduction MGD services Certified Woman Owned Business Over 20+ years of successful quality management service providers both onsite and off site/near shore/virtual Successfully implemented off site/near shore quality services Purpose Discuss current quality service provider issues and how MGD may provide a competitive alternative that addresses the problems hindering effective quality management resulting from the lack of service by the off shore provider
  • 5. Problem Statement 1. Current offshore services are suffering from a lack of quality within the deliverables and consistency Not getting what you are paying for 2. Companies are spending increasing amounts of time correcting, micromanaging and intervening in process management Spending time fixing the issues that should not be happening 3. Companies are not realizing the benefits and cost savings from the offshore services. Overall loss of ROI/profitability and reduction of cost to benefit ratio The primary objective is to ensure that the perceived benefits from a low-cost environment are achieved How effective is offshore out sourcing and what critical factors should be considered when outsourcing BE790.614.5DBusiness, Government and the World Economy Johns Hopkins University Facilitator: Arefaine G. Yohannes
  • 6. Problem Statement PROS and CONS of Offshoring: PROS CONS Skill Set/Quality Decreased resource costs encountering poor or unacceptable quality of work in test automation, regardless of the experience level - hourly rate decrease due to touted or other defined universal methodologies abundant yet inexperienced labor * Language Barriers force Unquestionably many offshore resources provide communication challenges, especially over a forum that does not allow you the ability to understand accents, phrasing or written word and e-mail can be worse * Time Zone Clash Many of the firms in Asia have as much as a 10-13 hour time difference. The outsourcing firms try to spin this as a "good thing" for you. Is it good to not be able to have your team discuss issues with their team as they arise? * Increasing Price Trends Many offshore providers that have been successful are increasing their prices due to fact that competition for local human resources is pushing up the cost of labor.
  • 7. Problem Statement (cont.) * Labor Backlash it would be nice to get some positive Public Relations There is a groundswell of backlash against the current trend toward exporting jobs outside the US. This backlash may cause negative publicity. According to (Bie, 2005), risks associated with offshore outsourcing for financial entities fall into four categories: operational, reputation, legal and country-specific (not applicable) The operational risk is the income/profitability loss resulting from an internal failure in the business model or from external events. Operational risks relate to quantifiable costs that may be hidden unless monitored The reputational risk arises when the way by which services are performed by third parties reflects badly on the originating firm or organization. Especially for financial firms, the breach of confidentiality concerning customer financial information can cause significant damage. The transfers of information itself as well as imperfections in the service providers control environment are specific areas of risk. - If systems are not tested well this risk increases The legal risks arise as offshore outsourcing is based on binding contractual arrangements. Besides small print problems, risks can arise when specific contractual details become detrimental to the financial firms business strategy, for example if the contract is of long duration, but the service in question reflects outdated business realities or lacks the value added benefits necessary to realize the return. The above-mentioned risks are common to all outsourcing arrangements, but moving the service offshore, which tend to lessen direct influence or at least increase the supervisory burden, exacerbates the risks. How effective is offshore out sourcing and what critical factors should be considered when outsourcing BE790.614.5DBusiness, Government and the World Economy Johns Hopkins University Facilitator: Arefaine G. Yohannes
  • 8. Problem Statement Q: Why hasnt the offshore QA resource experiment worked? 1. Offshore = abundant resources and lack of experience drives low costs a) many resources are fresh out of school and are not trained in the fundamentals of Quality Assurance and testing nor do they have the system experience to provide value added services to ensure that meet expected quality objectives 2. Reduced communication a) hinders efficiency and requires additional cycles of review and increased time b) Onshore FTEs are having to micro-manage process methodologies due to lack of test lead leadership, capability and experience significantly risks the client being served correctly 3. Time zone challenge reduced agility and flexibility, increases the overall duration and creates obstacles when speed coupled with quality is necessary adds time and effort the primary objective is to ensure that the perceived benefits from a low-cost Decreased Increase in value added benefits and/or environment are achieved Hourly Rate profitability =
  • 9. Problem Statement (cont.) Q: We significantly reduced our costs of QA resourcing that has to increase profitability right? 1. Off shore Rate = lack of experience this generally increases the overall duration and requires more oversight by onshore resources 2. FTEs are having to micro-manage the process a. For every hour a FTE spends doing the work of an offshore resource the overall hourly rate increases and the effectiveness of that manager decreases this increases the costs of the project overall but may stay hidden Hourly rate Hours spent Total cost of off shore project work FTE Manager $50/hour 200 hours (fixing the 10000 (estimated) problems) Offshore QA person $30/hour 1000 hours 30000 #1 40000 Combined hourly rate now up from $30 to $40 reducing the cost to benefit ratio NOTE: The fixed costs are no longer static and no one is seeing the soft costs associated with the off shore cost increases
  • 11. Proposal What MGD cannot deliver. The same hourly rates of off shore service providers we can be competitive but not match. What MGD can deliver. Sustainability Pool of experienced resources to support all quality services Experience Invested and motivated professionals with systems, documentation, quality process, GDP, validation, SOX and other regulatory systems backgrounds Effectively utilizing the mature client methodology Mitigation of current issues through effective resource management and process leadership Increased value Costs that over the lifecycle of a project will be competitive Flexibility, agility, delivery On shore, off site resources with open schedules, high performing work ethic and delivery centric mindsets Leadership partnering Oversight of Test Leads and testing resources Ensures client will be provided the appropriate level of: status reporting Meetings coverage and thought leadership Process management and documentation quality review Ensures resources are effective and exceed expectations and deadlines
  • 12. Proposal MGD Cost comparison example (NOTE: Generic test project of 8 weeks mid level complexity requiring some specialized testers) Project 1 Assumption: FTE spends 10 hours/wk fixing issues created or not addressed by the off shore resources Assumption: offshore work 40 hours/wk for weeks on project WK1 WK 2 WK3 WK4 WK5 WK6 WK7 WK8 Off shore Rate hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total test lead 30.00 40.00 1200 40.00 1200 40.00 1200 40.00 1200 40.00 1200 40.00 1200 40.00 1200 40.00 1200 rec 1 22.00 40.00 880 40.00 880 40.00 880 40.00 1000 40.00 1000 40.00 1000 40.00 1000 40.00 1000 rec 2 22.00 40.00 880 40.00 880 40.00 880 40.00 1000 40.00 1000 40.00 1000 40.00 1000 40.00 1000 rec 3 22.00 40.00 880 40.00 880 40.00 1000 40.00 1000 40.00 1000 40.00 1000 40.00 1000 rec 4 22.00 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 40.00 1000 rec 5 22.00 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 40.00 1000 rec 6 22.00 40.00 880 40.00 880 40.00 880 40.00 880 40.00 880 FTE 50.00 500 500 500 500 500 500 500 500 3460 6100 6980 7340 7340 7340 7340 6700 $ 52,600.00 WK1 WK 2 WK 3 WK 4 WK 5 WK 6 WK 7 WK 8 MGD hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total hrs Total Test Lead/PMO 48.00 20.00 960 20 960 20 960 30 1440 30 1440 30 1440 30 1440 30 1440 Rec 1 37.00 20.00 740 40 1480 40 1480 30 1110 40 1480 40 1480 40 1480 30 1110 Rec 2 37.00 20.00 740 40 1480 40 1480 30 1110 40 1480 40 1480 40 1480 30 1110 Rec 3 30.00 20 600 40 1200 40 1200 40 1200 40 1200 40 1200 20 600 Rec 4 30.00 20 600 30 900 40 1200 40 1200 40 1200 40 1200 Rec 5 30.00 20 600 30 900 30 900 30 900 30 900 30 900 2440 5720 6920 6960 7700 7700 7700 4260 $ 49,400.00
  • 13. Proposal MGD is asking for an opportunity to prove out our value added services: 1. Provide a general SOW and rate card of resource costs 2. Estimate the next quality project to be able to compare costs and delivery with current supplier 3. Initiate a project based contract 4. Execute
  • 15. Summary Documentation quality and process management issues with their current testing services provider MGD has a successful background of near shore/offsite QA and testing project/program execution MGD is asking for an opportunity to prove out the value added service they can provide
  • 16. Q&A Thank you!! www.mgdservices.com 877-643-8378
  • 17. Footnotes for references Footnotes: Excerpts and referenced statements provided by: How effective is offshore out sourcing and what critical factors should be considered when outsourcing BE790.614.5DBusiness, Government and the World Economy Johns Hopkins University Facilitator: Arefaine G. Yohannes February 17, 2007 By Martye Karen Joyce 2/17/2007 Excerpts in the background slide for Labor backlash provided by: Bie, U.H. (2005) Offshore Outsourcing: Consequences and Challenges for U.S.