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Michael S. Voege
128 RooseveltBlvd.
Long Beach,NY 11561
(516) 524-2435
michael.voege@yahoo.com
Education:
HofstraUniversity
Hempstead,NY
BA
 GraduatedwithBA inCommunicationsspecializinginAudio/Video/Film
 Minoredinboth MarketingandHistory
LeadershipExperience:
NeuLionInc. - Long Island,NY 2011-Present
HeadNOC (NetworkOperationsCenter) Technician
 Promotedtoheadof positioninlessthan2 years
 Responsible fortutelageof three full-time staff membersandtrainingof over20 part-time
alternates
 Redesignedmonitoringpage layouttobe more efficientinproblemdiagnosis
 Traininginall aspectsof BroadcastOperationsincludingTOC(Technical OperationsCenter) to
be able to assistand dependeduponintimesof need
ProfessionalExperience:
NeuLionInc. - Long Island,NY 2011-Present
HeadNOC (NetworkOperationsCenter) Technician
 MonitoringandmaintainingPC/Mobile services,correctinganystreamingissuesthroughuse of
encoders,receivers,routers,andremote servers
 Quality Assurance checkingall highlightpackageswhichare sentouttomajor clientssuchas
NBA,NHL, NFL,NCAA
 Handlingclientphone callsandticketingsystem,workingcloselywithLevel2supportteamon
issuesthatneedtobe escalated
SonyMusic Entertainment–NewYork,NY 2010-2011
Digital Content&Production
 OrganizedDVDreference discsandwrap-upbooksensuringeasyaccess
 Prioritizedandexecutedrequestsfromvariousdepartmentsforvideofootage inatimely
fashion
 Providedassistance indraftingbudgetproposalsandreviewingexpenses
 Reviewedproductiontalentrelease formsformarkupsandensuredpromptdeliverytofile room
 Labeledandcodedvideotape mastersforsubmissiontovideolibrary
 Ensuredprojectswere ondeadlinethroughconstantfollow-upontaskswithsupervisor
Requestedmessengerservicesforoutgoingandincomingpackagesandfollowedthroughupon
successful delivery
 Codedandpreparedinvoicesforapproval fromsupervisorbefore submissiontofinance
 Managedtrafficof videoelementstovariousdepartmentsundertightdeadlineswhile providing
updatesof elementsuponrequest
 Answeredmulti-linephoneswithhighcall volumeandmade certainmessageswere routedto
appropriate recipientfortimelyaction
Century21 DepartmentStores –Westbury,NY 2009-2010
Part-Time SalesRepresentative
 Manageddailyreceiptsincludingcreditcardandcash transactions
 Trainedtouse a varietyof machinesandhow tofurnishmoneyorders
 Excellentarithmeticskillsandgoodmanual dexterity;dealtconstantlywithpublicandable to
deal tactfullyandpleasantlywithcustomers
Extracurricular:
MineolaFire Department –Mineola,NY 2000-2004
VolunteerJuniorFirefighter
 CertifiedCPRandbasicfirefightertraining

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Michael S. Voege Resume 2015

  • 1. Michael S. Voege 128 RooseveltBlvd. Long Beach,NY 11561 (516) 524-2435 michael.voege@yahoo.com Education: HofstraUniversity Hempstead,NY BA  GraduatedwithBA inCommunicationsspecializinginAudio/Video/Film  Minoredinboth MarketingandHistory LeadershipExperience: NeuLionInc. - Long Island,NY 2011-Present HeadNOC (NetworkOperationsCenter) Technician  Promotedtoheadof positioninlessthan2 years  Responsible fortutelageof three full-time staff membersandtrainingof over20 part-time alternates  Redesignedmonitoringpage layouttobe more efficientinproblemdiagnosis  Traininginall aspectsof BroadcastOperationsincludingTOC(Technical OperationsCenter) to be able to assistand dependeduponintimesof need ProfessionalExperience: NeuLionInc. - Long Island,NY 2011-Present HeadNOC (NetworkOperationsCenter) Technician  MonitoringandmaintainingPC/Mobile services,correctinganystreamingissuesthroughuse of encoders,receivers,routers,andremote servers  Quality Assurance checkingall highlightpackageswhichare sentouttomajor clientssuchas NBA,NHL, NFL,NCAA  Handlingclientphone callsandticketingsystem,workingcloselywithLevel2supportteamon issuesthatneedtobe escalated SonyMusic Entertainment–NewYork,NY 2010-2011 Digital Content&Production  OrganizedDVDreference discsandwrap-upbooksensuringeasyaccess  Prioritizedandexecutedrequestsfromvariousdepartmentsforvideofootage inatimely fashion  Providedassistance indraftingbudgetproposalsandreviewingexpenses  Reviewedproductiontalentrelease formsformarkupsandensuredpromptdeliverytofile room  Labeledandcodedvideotape mastersforsubmissiontovideolibrary
  • 2.  Ensuredprojectswere ondeadlinethroughconstantfollow-upontaskswithsupervisor Requestedmessengerservicesforoutgoingandincomingpackagesandfollowedthroughupon successful delivery  Codedandpreparedinvoicesforapproval fromsupervisorbefore submissiontofinance  Managedtrafficof videoelementstovariousdepartmentsundertightdeadlineswhile providing updatesof elementsuponrequest  Answeredmulti-linephoneswithhighcall volumeandmade certainmessageswere routedto appropriate recipientfortimelyaction Century21 DepartmentStores –Westbury,NY 2009-2010 Part-Time SalesRepresentative  Manageddailyreceiptsincludingcreditcardandcash transactions  Trainedtouse a varietyof machinesandhow tofurnishmoneyorders  Excellentarithmeticskillsandgoodmanual dexterity;dealtconstantlywithpublicandable to deal tactfullyandpleasantlywithcustomers Extracurricular: MineolaFire Department –Mineola,NY 2000-2004 VolunteerJuniorFirefighter  CertifiedCPRandbasicfirefightertraining