際際滷

際際滷Share a Scribd company logo

Michelle Anne (Ulman) Resume

?Download as DOC, PDF?
?
MichelleAnneUlman
MichelleAnneUlman

Michelle Ulman has over 20 years of experience in business development, customer relations, and nonprofit leadership. She has a track record of growing organizations through networking, marketing, and partnership building. Ulman holds a degree in business administration and has received several honors for her work developing local economies and communities.

Convert to study materialsBETA

Transform any presentation into ready-made study material！select from outputs like summaries, definitions, and practice questions.

1 of 4
Download to read offline
Michelle Anne Ulman Phone: 931.334.4760 E-mail: michelleanne055@gmail.com PROFESSIONAL SUMMARY Sophisticated professional with a strong ability to select, train, and motivate employees. Creator of professional organizations that deliver high customer satisfaction and quality. Business and membership developer for regional and community business organizations, customers and membership retention including government and community liaisons. Ability to strengthen the local economy, promotes the community through partnerships and outreach, and foster effective networking opportunities. Demonstrates high proficiency in administration and finance, event development and coordination, and public relations and marketing. EDUCATION Associate of Business Administration in Marketing June 2013 Dean¨s List Auburn Hills, MI Baker College National Honors Society National Society of Collegiate Scholars Award April 2012 Business Management and Marketing 1994-1995 Delta College Saginaw, MI CAREER EXPERIENCE Business Development Director March 2014 C May 2016 Leasing Manager, Internet Sales Manager Feb. 2014 C March 2014 Business Development Manager June 2012 C June 2013 The Suburban Collection ? Manages two Business Development Departments for four of the Suburban Dealerships, that takes all incoming and outgoing phone activity for Sales and Service customers Troy, MI ? Drive results by meeting daily, weekly and monthly call, appointment, referral, and sales goals ? Internet prospects to the showroom ? Followed up with existing customers who are leasing or are getting ready to buy ? Created and maintain a positive customer experience, raising the Customer Service Index rating per the company targets ? Networked through social media, referrals and personal and professional contacts to generate leads. ? Completed all dealership processes and paperwork and updated the customer database in a timely and accurate manner ? Developed professional talents through ongoing performance discussion Rotary District 6380 Public Image Chair President Elect Rotary Club of Troy Michigan 2016 January 2014 CFeb 2016
Rotary International Rotary International is the Largest Membership Organization in the world with over 1.2 Million Members. We are neighbors, community leaders, and global citizens uniting for the common good. Together, we can accomplish even more. We have clubs and programs that can help you increase these skills, gain world understanding, and make lifelong friendships all while making a real difference in your community. Board of Directors January 2015- May 2016 ? Boys and Girls Club of Troy Business Relationship Specialist June 2010 C Feb. 2011 First Place Bank Troy, MI ? Performed internal and external sale support for Relationship Managers, Market Managers, and Treasury Management Officers ? Liaison between Sales and Business Banking clients and prospects ? Developed client proposals and presentations, performed tasks to support portfolio administration and kept management informed of special client needs ? Key player in departmental process improvement ? Implemented new processes and procedures based on bank guidelines Customer Management Specialist/Finance Escalations Jan. 2009 C April 2010 Sprint Communications Temple, TX ? Worked independently to resolve complex and difficult customer service issues ? Collected on delinquent or past due accounts, worked with customers to determine delinquency reason ? Overcame objections by solving unresolved issues to obtain payment or payment commitment ? Ability to navigate through multiple screens at one time ? Thoroughly researched customer issues and created effective solutions ? Strong ability to talk and type accurately simultaneously for improved efficiency ? Educated on the full suite of products and services in vital to this role Business Development Executive Feb. 2007 C Feb. 2008 Automation Alley Troy, MI ? Worked across the eight counties of southeastern Michigan with businesses, government agencies, and educational sectors to achieve unprecedented growth and development ? Launched and managed two satellite offices in Macomb and Genesee County ? Worked with Chambers of Commerce, Small Businesses, Technology Development, Michigan Economic Development Council, and TACOM United States military to drive growth and business ? Even planning for local conferences ? Member of the Chambers and other organization, representing Automation Alley ? Instrumental in the increase of member by nineteen percent in 2007 Assistant Vice President of Direct Lending Feb. 2005 C Sept. 2006 Flagstar Bank Troy, MI ? Developed effective marketing and sales strategies to develop mortgage customers across local and national corporations and organizations ? Promoted direct marketing of online mortgage affinity program to local and national organizations ? Planned corporate events locally and nationally ? Recruited five major companies and developed business relationships
? Event planning for local and national conferences Senior Loan Office Sept. 2000 C Feb. 2004 GMAC Mortgage, Chase Home Finance Troy, MI ? Originated residential mortgage loans, established and maintained client referral relationships with realtors, builders, developers, financial planners, and other sources ? Made sales calls on potential or existing customers to develop new business and retained existing business relationships ? Counseled clients to recommend the best mortgage products for their individual circumstance ? Closed over fifty-two million dollars in annual sales ? Event planned for local events and conferences to promote company and products ? Achieved the Top forty producers status in the United States for highest mortgage origination in 2003 Sales and Finance Representative Feb. 1997 C Jan. 2000 Automotive Sales Troy, MI ? Worked for southeaster Michigan¨s premier dealers. Worked in F&I and Sales Department to develop strong customer relationships and increased sales Regional Restaurant Manager 1994 C 1996 McDonald¨s Corporation Grand Rapids, MI ? Responsible for management, hiring, training, profit loss statements, payroll, three year business plan, and operation ? Personally responsible for improving restaurant grading from D grade to B grade President and Owner 1991 C 1995 Kinder Haus Child Care Center Frankenmuth, MI ? Founded a startup state licensed company that expanded to twenty six employees and one hundred forty four children ? Responsible for marketing, preschool curriculum, payroll, business planning, event planning, and general ledger statements CORE COMPETENCIES Networking & Membership Development Customer and Membership Retention Finance and Administration Marketing and Sales Events and Coordination Government Relations Grant Writing Employee Recruitment Team Building Presentations Education Training Computer literacy including: Windows, MS Word, Outlook, Power Point, Excel, Access, QuickBooks, Lotus Notes and Sale Force ACT PROFESSIONAL AFFILIATIONS Automation Alley Ann Arbor Chamber of Commerce Baker College Alumni Birmingham Bloomfield Chamber of Commerce
Boys & Girls Clubs of America Detroit Regional Chamber of Commerce Genesee Regional Chamber of Commerce Killeen Chamber of Commerce LinkedIn Network NAWBO, National Association of Women Business Owners Rotary International The National Society of Collegiate Scholars Toastmasters International Troy Chamber of Commerce TSAE, Texas Society of Association Executives Women¨s Council of Frankenmuth

More Related Content

Michelle Anne (Ulman) Resume

  • 1. Michelle Anne Ulman Phone: 931.334.4760 E-mail: michelleanne055@gmail.com PROFESSIONAL SUMMARY Sophisticated professional with a strong ability to select, train, and motivate employees. Creator of professional organizations that deliver high customer satisfaction and quality. Business and membership developer for regional and community business organizations, customers and membership retention including government and community liaisons. Ability to strengthen the local economy, promotes the community through partnerships and outreach, and foster effective networking opportunities. Demonstrates high proficiency in administration and finance, event development and coordination, and public relations and marketing. EDUCATION Associate of Business Administration in Marketing June 2013 Dean¨s List Auburn Hills, MI Baker College National Honors Society National Society of Collegiate Scholars Award April 2012 Business Management and Marketing 1994-1995 Delta College Saginaw, MI CAREER EXPERIENCE Business Development Director March 2014 C May 2016 Leasing Manager, Internet Sales Manager Feb. 2014 C March 2014 Business Development Manager June 2012 C June 2013 The Suburban Collection ? Manages two Business Development Departments for four of the Suburban Dealerships, that takes all incoming and outgoing phone activity for Sales and Service customers Troy, MI ? Drive results by meeting daily, weekly and monthly call, appointment, referral, and sales goals ? Internet prospects to the showroom ? Followed up with existing customers who are leasing or are getting ready to buy ? Created and maintain a positive customer experience, raising the Customer Service Index rating per the company targets ? Networked through social media, referrals and personal and professional contacts to generate leads. ? Completed all dealership processes and paperwork and updated the customer database in a timely and accurate manner ? Developed professional talents through ongoing performance discussion Rotary District 6380 Public Image Chair President Elect Rotary Club of Troy Michigan 2016 January 2014 CFeb 2016
  • 2. Rotary International Rotary International is the Largest Membership Organization in the world with over 1.2 Million Members. We are neighbors, community leaders, and global citizens uniting for the common good. Together, we can accomplish even more. We have clubs and programs that can help you increase these skills, gain world understanding, and make lifelong friendships all while making a real difference in your community. Board of Directors January 2015- May 2016 ? Boys and Girls Club of Troy Business Relationship Specialist June 2010 C Feb. 2011 First Place Bank Troy, MI ? Performed internal and external sale support for Relationship Managers, Market Managers, and Treasury Management Officers ? Liaison between Sales and Business Banking clients and prospects ? Developed client proposals and presentations, performed tasks to support portfolio administration and kept management informed of special client needs ? Key player in departmental process improvement ? Implemented new processes and procedures based on bank guidelines Customer Management Specialist/Finance Escalations Jan. 2009 C April 2010 Sprint Communications Temple, TX ? Worked independently to resolve complex and difficult customer service issues ? Collected on delinquent or past due accounts, worked with customers to determine delinquency reason ? Overcame objections by solving unresolved issues to obtain payment or payment commitment ? Ability to navigate through multiple screens at one time ? Thoroughly researched customer issues and created effective solutions ? Strong ability to talk and type accurately simultaneously for improved efficiency ? Educated on the full suite of products and services in vital to this role Business Development Executive Feb. 2007 C Feb. 2008 Automation Alley Troy, MI ? Worked across the eight counties of southeastern Michigan with businesses, government agencies, and educational sectors to achieve unprecedented growth and development ? Launched and managed two satellite offices in Macomb and Genesee County ? Worked with Chambers of Commerce, Small Businesses, Technology Development, Michigan Economic Development Council, and TACOM United States military to drive growth and business ? Even planning for local conferences ? Member of the Chambers and other organization, representing Automation Alley ? Instrumental in the increase of member by nineteen percent in 2007 Assistant Vice President of Direct Lending Feb. 2005 C Sept. 2006 Flagstar Bank Troy, MI ? Developed effective marketing and sales strategies to develop mortgage customers across local and national corporations and organizations ? Promoted direct marketing of online mortgage affinity program to local and national organizations ? Planned corporate events locally and nationally ? Recruited five major companies and developed business relationships
  • 3. ? Event planning for local and national conferences Senior Loan Office Sept. 2000 C Feb. 2004 GMAC Mortgage, Chase Home Finance Troy, MI ? Originated residential mortgage loans, established and maintained client referral relationships with realtors, builders, developers, financial planners, and other sources ? Made sales calls on potential or existing customers to develop new business and retained existing business relationships ? Counseled clients to recommend the best mortgage products for their individual circumstance ? Closed over fifty-two million dollars in annual sales ? Event planned for local events and conferences to promote company and products ? Achieved the Top forty producers status in the United States for highest mortgage origination in 2003 Sales and Finance Representative Feb. 1997 C Jan. 2000 Automotive Sales Troy, MI ? Worked for southeaster Michigan¨s premier dealers. Worked in F&I and Sales Department to develop strong customer relationships and increased sales Regional Restaurant Manager 1994 C 1996 McDonald¨s Corporation Grand Rapids, MI ? Responsible for management, hiring, training, profit loss statements, payroll, three year business plan, and operation ? Personally responsible for improving restaurant grading from D grade to B grade President and Owner 1991 C 1995 Kinder Haus Child Care Center Frankenmuth, MI ? Founded a startup state licensed company that expanded to twenty six employees and one hundred forty four children ? Responsible for marketing, preschool curriculum, payroll, business planning, event planning, and general ledger statements CORE COMPETENCIES Networking & Membership Development Customer and Membership Retention Finance and Administration Marketing and Sales Events and Coordination Government Relations Grant Writing Employee Recruitment Team Building Presentations Education Training Computer literacy including: Windows, MS Word, Outlook, Power Point, Excel, Access, QuickBooks, Lotus Notes and Sale Force ACT PROFESSIONAL AFFILIATIONS Automation Alley Ann Arbor Chamber of Commerce Baker College Alumni Birmingham Bloomfield Chamber of Commerce
  • 4. Boys & Girls Clubs of America Detroit Regional Chamber of Commerce Genesee Regional Chamber of Commerce Killeen Chamber of Commerce LinkedIn Network NAWBO, National Association of Women Business Owners Rotary International The National Society of Collegiate Scholars Toastmasters International Troy Chamber of Commerce TSAE, Texas Society of Association Executives Women¨s Council of Frankenmuth