Isuru Travels Pvt Ltd is a fast growing car rental company in Moratuwa, Sri Lanka that operates a fleet of over 400 vehicles. The company currently uses a basic IT system for administration, finance, vehicle management, and customer services. However, the management wants to improve the IT infrastructure. The proposed new system will allow for real-time vehicle tracking, generate detailed reports, and introduce a customer website. While changes could impact the organizational culture through restructuring and training needs, it is expected to improve operations and support further growth for the company.
2. ABOUT THE COMPANY
Isuru Travels & Tours (Pvt) Ltd is a fast growing Rent A Car Company in
Moratuwa.
The company was first started before 8 years by its current managing
director
Currently Isuru Travels & Tours (Pvt) Ltd operates with a fleet of Over
400 Vehicles:
over 50 4WD Jeeps
50 Vans, 200 Cars
Double Cabs
Coaches
Lorries etc.
3. ABOUT THE COMPANY
They have 30 drivers working for the company and 4 other workers
employed at the yard.
The main customer of the company is Dialog Axiata and also provide
services to other famous companies like star constructions and sierra.
7. CURRENT IT INFRASTRUCTURE AND
FACILITIES
Six laptops
Six personal computers
Two telephone connections: Dialog and Sri Lanka Telecom
Fingerprint attendance record system.
Server computer with backup facilities
Portable hard disks for backup purposes
Four Internet connections: SLT Broadband connection and three Dialog
4G lines
8. CURRENT IT INFRASTRUCTURE AND
FACILITIES
CCTV cameras and monitors
Printer and a photocopy machine
Mobile phones
Air conditioned office room
The management of the company is not satisfied with the currently
employed system. So they expecting to improve their IT infrastructure
facilities.
9. ISSUES WITH THE CURRENT SYSTEM
Can not collect all running charts before 24th of each month
Current System do not handle the cab service and rent a car service
businesses
Can not track vehicle details such as
Fuel Consumption
Tour Distance
Vehicle Idle Time
Identify Whether AC on or off
10. PROPOSED SYSTEM
Provide a user interface to upper management
Generate reports/invoices of daily,weekly and monthly progress reports,
vehicle status reports, employee reports, trip reports and etc
Provide user friendly interface to employees
Provide interface to warehouse where vehicle details can be updated
Introduce real time tracking system for vehicles
Web site for clients
Install a device to vehicles for entering details
send bulk sms for customers regarding order confirmation, order details
and promotions
14. IMPACTS ON ORGANIZATIONAL
CULTURE DUE TO CHANGES
Growth
organisation implement new system , custom software or specialised
technology equipment such as GPS system, new user interfaces to
keep operations running smoothly to decrease the time needed to
complete a task.
Structure
Adapt to these changes, restructuring departments, modifying
position requirements or adding and removing jobs should be done.
Employers often require training on new software programs/System
or equipment as a job requirement.
15. IMPACTS ON ORGANIZATIONAL
CULTURE DUE TO CHANGES
Operations
Changes in day to day operation may come in the form of an
upgrade to desktop computers ,to a smartphone, accurate office
system or the introduction of a new information system.
Managers increasingly utilise software platforms to conduct
operations.
Costs
Purchasing or upgrading technology of the system are the key
factors of costs.time frame and scale of adding new computers
or software, strategic management must weigh the cost of
improvements against the aware of added value to the
company.