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Stacy Mix
502 West River Rd #120
Hooksett, NH 03106
603-828-8826
Hannah102605@yahoo.com
PROFESSIONAL SUMMARY: To further develop my professional experience and leadership skills with
the goal of advancement to a position of management.
PROFESSIONAL EXPERIENCE
Customer Service Supervisor  Eversource, Manchester, NH (Dec '10 to present)
 Responsible for training and mentoring 10-14 team members to successfully execute
their role as a customer service representative
 Monitor direct reports performance and conformance standards
 Monitor work time, approve payroll, approve schedule deviations and the use of
personal time consistent with call center norms
 Working knowledge of C2, Lotus Notes, CORE reports, and Empower on a daily basis
 Responsible for coaching sessions each week with customer service representatives, as
well as all documentation
 Temporary fill role of acting exempt supervisor overseeing day to day operations of 40
CSRs in managers absence
Credit Supervisor- Eversource, Manchester, NH (Oct. 12 to Oct. 12)
 Temporary filled in for Eversource credit supervisor in another team lead absence.
Assisted with credit calls transferred from the customer service representatives
 Handled calls from town agencies in regards to customers accounts
 Responsible for setting up payment arrangements for customers while adhering to
companys standards
Customer Service Representative IV  Eversource, Manchester, NH (Nov '07 to Dec '10)
 Support customer service teams as a Team Lead to assist employees with any
questions
 Assist customers with creating budget plans and payment arrangement to adhere to the
customers monetary needs while staying within the company guidelines of Eversouce
 Responsible for storm restoration assignments
 Adhere to all safety policies set forth by Eversource
Receiving Manager- Wal-Mart Logistics - Raymond, NH (Jan '03 to Nov '07)
 Managed the Logistics department consisting of 27 associates and 1 supervisor
 Ensured accurate and timely delivery of merchandise to 80 Wal-Mart retail locations
 Enhanced department quality, accuracy, adherence to schedules and customer
satisfaction results
 Conducted daily safety audits and prepared all department paperwork
 Responsible for associate evaluations as well as conducting them with the associates
 Interviewed candidates applying with the company and scheduled follow up interviews
when applicable
Breakpack Manager  Wal-Mart Logistics - Raymond, NH (Jan '01 to Jan '03)
 Managed a department of 40 associates and one supervisor
Stacy Mix
502 West River Rd #120
Hooksett, NH 03106
603-828-8826
Hannah102605@yahoo.com
 Ensured schedule for merchandise distribution to retail locations was met
 Enhanced department productivity and accuracy, as well as associate attendance and
punctuality result
 Scheduled associates according to department requirements in order to ensure work
completion and cost effectiveness
SKILLS PROFILE
 Extensive experience in customer service and employee development
 Ability to multi-task, analyze complex information, work within time constraints
 Results driven, goal orientated, self-motivated and committed to excellence
 Organizational and Administration skills
 Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint
 Proficient in C2, CORE, SAGE, Empower, Legacy, Fieldnet and Mobius
EDUCATION
Southern New Hampshire Manchester, NH (May '12 to present)
A.S. in Business Administration,
 Key Course work completed in Human Relations in Administration, Human Resource Management,
Principles of Management and Introduction to Marketing

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Mix Resume

  • 1. Stacy Mix 502 West River Rd #120 Hooksett, NH 03106 603-828-8826 Hannah102605@yahoo.com PROFESSIONAL SUMMARY: To further develop my professional experience and leadership skills with the goal of advancement to a position of management. PROFESSIONAL EXPERIENCE Customer Service Supervisor Eversource, Manchester, NH (Dec '10 to present) Responsible for training and mentoring 10-14 team members to successfully execute their role as a customer service representative Monitor direct reports performance and conformance standards Monitor work time, approve payroll, approve schedule deviations and the use of personal time consistent with call center norms Working knowledge of C2, Lotus Notes, CORE reports, and Empower on a daily basis Responsible for coaching sessions each week with customer service representatives, as well as all documentation Temporary fill role of acting exempt supervisor overseeing day to day operations of 40 CSRs in managers absence Credit Supervisor- Eversource, Manchester, NH (Oct. 12 to Oct. 12) Temporary filled in for Eversource credit supervisor in another team lead absence. Assisted with credit calls transferred from the customer service representatives Handled calls from town agencies in regards to customers accounts Responsible for setting up payment arrangements for customers while adhering to companys standards Customer Service Representative IV Eversource, Manchester, NH (Nov '07 to Dec '10) Support customer service teams as a Team Lead to assist employees with any questions Assist customers with creating budget plans and payment arrangement to adhere to the customers monetary needs while staying within the company guidelines of Eversouce Responsible for storm restoration assignments Adhere to all safety policies set forth by Eversource Receiving Manager- Wal-Mart Logistics - Raymond, NH (Jan '03 to Nov '07) Managed the Logistics department consisting of 27 associates and 1 supervisor Ensured accurate and timely delivery of merchandise to 80 Wal-Mart retail locations Enhanced department quality, accuracy, adherence to schedules and customer satisfaction results Conducted daily safety audits and prepared all department paperwork Responsible for associate evaluations as well as conducting them with the associates Interviewed candidates applying with the company and scheduled follow up interviews when applicable Breakpack Manager Wal-Mart Logistics - Raymond, NH (Jan '01 to Jan '03) Managed a department of 40 associates and one supervisor
  • 2. Stacy Mix 502 West River Rd #120 Hooksett, NH 03106 603-828-8826 Hannah102605@yahoo.com Ensured schedule for merchandise distribution to retail locations was met Enhanced department productivity and accuracy, as well as associate attendance and punctuality result Scheduled associates according to department requirements in order to ensure work completion and cost effectiveness SKILLS PROFILE Extensive experience in customer service and employee development Ability to multi-task, analyze complex information, work within time constraints Results driven, goal orientated, self-motivated and committed to excellence Organizational and Administration skills Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint Proficient in C2, CORE, SAGE, Empower, Legacy, Fieldnet and Mobius EDUCATION Southern New Hampshire Manchester, NH (May '12 to present) A.S. in Business Administration, Key Course work completed in Human Relations in Administration, Human Resource Management, Principles of Management and Introduction to Marketing