MJCBio_July16
- 1. M. JEFFERY COPPOLA | Transforming the Growth of People | Performance | Profits 1607 Angleside Road, Fallston, MD 21047 443-417-0545 mjeffcoppola@verizon.net http://www.linkedin.com/in/mjeffcoppola Jeff Coppola is an executive with extensive experience transforming client services, supply chain, and information technology teams that span global markets. Throughout his career, he has been recruited or promoted into new leadership roles with the primary task of driving sustainable revenue growth and operating efficiencies. He has transformed multiple underachieving functions into performance-based teams by creating core competencies and implementing scalable systems. His peers call Jeff a quick study and trouble shooter whose ability to see around corners allows his teams to consistently achieve mission-critical objectives and to deliver on sales, service, and EBITDA goals. Jeff earned both BS and MS degrees from Penn States acclaimed Supply Chain Management program. Early in his career he held a variety of leadership positions in diverse industries including consumer products, construction, and defense contracting. In each of these roles, Jeff drove measurable improvements in people, performance, and systems to deliver those companies global growth and profit objectives. During his tenure with Price Waterhouses consulting practice, he honed both his project and change management skills. For the past thirteen years, Jeff has led transformations for a fast growth apparel company, for the largest global provider of academic and certification tests, for the educational publishing division of a world-class brand, and for the market leader in on-line accredited pre-licensure, continuing, and compliance education. Again, his teams implemented sustainable improvements to their sales, operations, and systems allowing those companies to achieve their revenue, service, and financial metrics. Throughout his career, Jeff has been chosen to successfully lead portfolio companies due diligence, integration, and divestiture initiatives. Repeatedly, he has been instrumental in the capture of new business, as well as the retention of millions in key customers revenues through the pragmatic resolution of their service challenges. Most recently, Jeff was recruited by a former colleague and EVP of OnCourse Learnings (OCL) Financial Services segment to integrate and scale the sales and client services functions following the portfolio companys roll-up acquisitions. There he consolidated four distinct sales and client services teams whose resulting performance exceeded double-digit EBITDA growth and client retention goals. He led the CRM reimplementation leveraging existing technology to scale key customer facing work streams, deliverables, and metrics. This initiative became the shared services model across OCLs other business segments. Jeff also led the go-to-market efforts that expanded both the Financial Services content portfolio and market channels that met aggressive revenue enhancement goals. Jeffs success is anchored in four principles: empower the people with a clear roadmap; instill a sense of urgency and teamwork; transform the culture into a performance-based organization measured through balanced scorecards; and, provide unwavering support as teacher, coach, and mentor. His leadership traits are based on transparency, collaboration, communication, and earning the trust of his teams, peers, partners, and customers. These traits and principles have allowed Jeff to lead global teams across diverse industries to consistently meet their organizations financial and operating objectives. Jeffs ideal next role is to be an integral contributor on a senior leadership team and to leverage his skills, experiences, and energy to transform that organizations performance. He currently lives in the Baltimore metro area with his wife, Mary and their 18-year old son, Addison. PEOPLE | PERFORMANCE | PROFITS