[MoC] LC Weekly Standards and Satisfaction review guidance
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This document contains the minutes from an AIESEC MoC Executive Board Meeting. It discusses tips for running an effective quality check of the meeting, including sending templates in advance, allocating time for presentations, and tracking follow-ups. It also reviews problem identification and action planning from the oGIP program, including issues with visa documents, the matching process, and firefighting cases. Metrics on NPS scores, response rates, and promoter/detractor percentages are provided for the previous month.
[MoC] LC Weekly Standards and Satisfaction review guidance
- 1. AIESEC MoC Executive Board Meeting Program oGIP template weekly report DATE xx.xx.xx
- 2. Tips of how to run EBM Quality Check 1. Send LCVPX/TM template beforehand to fill (use same template each week to see the weekly progress) 2. Allocate 25 mins of EBM (5mins/person) to present 3. Make sure LC Quality Head take notes of follow up things and track VP accordingly 4. Showcase it in the social media with #ZEROBADCASEPROMISE
- 3. Problem Identification oGIP 1. Main detractors & passive: - Visa documents information (Level1): - Visa documents processing time (Level2) - Information about exchange condition - Matching support - Matching tools and emails training - Matching process explanation 2. Firefighting Cases May - Oct: 3 open/1 in progress/1 closed 3. Action plan: - Talk to TL about support on visa guidance on Wednesday - Organize matching trainings for EPs on Friday - Follow up cases, remind about response on survey NPS Score 90 60 70 80 48 48 48 48 100 90 80 70 60 50 40 30 20 10 0 1st week ofOct 2nd week of Oct 3rd week of Oct 4th week of Oct Achieved Planned October 1st week 2nd week 3rd week 4th week Level1/2 issues NPS 90 60 70 80 % Response 50% Rate (from 20 -> 10) % Promoters 90% (9 EPs) % Detractors 0% (0 EPs) % Passive 10% (1 EPs) Open cases Things to do as VP for next week
- 4. Problem Identification xx 1. Main detractors & passive: - xx(Level1): - Xx (Level2) - xx - Xx 2. Firefighting Cases May - Oct: X open/X in progress/X closed 3. Action plan: XX NPS Score 48 48 48 48 60 50 40 30 20 10 0 1st week ofOct 2nd week of Oct 3rd week of Oct 4th week of Oct Achieved Planned October 1st week 2nd week 3rd week 4th week NPS % Response Rate % Promoters % Detractors % Passive