Mobile Banking 101
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The document discusses how banks must adapt to changing customer expectations in the digital age. It notes that customer acquisition and retention is no longer just about the products offered but also the user experience. It emphasizes that most customers, especially younger ones, now rely on mobile devices as their primary means of accessing the internet and conducting business. Therefore, banks need to offer accessible and connected mobile banking services to meet these new expectations and remain competitive.
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The document discusses Temenos Connect Mobile Banking (TCMB) Retail, a mobile banking application integrated with Temenos' T24 core banking platform. TCMB Retail provides a rich user experience that looks and feels like a native mobile app across iOS, Android, and Windows devices. It utilizes Temenos' SmartHybrid technology to develop the app once and wrap it with native skins, allowing dynamic updates without app store re-distribution. This simplifies distribution and maintenance while providing a consistent user experience. Key benefits for banks include quickly delivering a superior mobile banking experience, reducing app management complexity and costs, and enabling agility to changing market and customer demands.Banking on innovation by Raja Teh Maimunah
Banking on innovation by Raja Teh MaimunahJoe Najib
油
This document discusses the evolution of digital and online banking over the past 20 years. It notes that 400 million people, or 25% of the global internet population, were banking online as of 2013. The top 5 mobile payment markets by volume in 2015 are identified. The document also discusses how technology and innovation have changed banking, with local banks branding their online platforms. It provides an example of the customer journey at Hong Leong Bank, noting how mobility now plays a fundamental role. Specific initiatives by Hong Leong Bank to expand digital capabilities and develop online banking products are also summarized.仂仗亠舒仂 于磶亳, 亳亠亶仍 亳 仂.亠亳 Wu yisheng finopolis2016_14仂从
仂仗亠舒仂 于磶亳, 亳亠亶仍 亳 仂.亠亳 Wu yisheng finopolis2016_14仂从finopolis
油
1) Retail and social networks are influencing the financial sector as target customers shift from a few high-value customers to many customers, profit models change from physical to digital, and service channels expand from physical to digital.
2) Modern technologies like mobile, cloud, and big data are changing customer behavior by providing interfaces across multiple channels and customized, rich features through mobile finance.
3) Retailers and financial companies both compete and collaborate, competing for customers through channels but cooperating through products like deposit bundles and reselling banking products.Electronic and mobile banking
Electronic and mobile bankingBilal Malick
油
This document discusses electronic and mobile banking. It provides an overview of how electronic banking allows customers to access banking services through electronic channels without time or geographic limitations. Mobile banking allows customers to perform banking transactions through a mobile device like checking balances and transferring funds. The document then outlines the evolution of electronic and mobile banking from early online services in the 1980s to modern services. It discusses the advantages for banks, businesses, and customers in using these services and some potential disadvantages like security and fraud risks. Finally, the document discusses regulations and adoption of these services in India.Exploring Fintech Solution Transformational Role the Digital Era Savings.pptx
Exploring Fintech Solution Transformational Role the Digital Era Savings.pptxPanamax, Inc
油
The document discusses the transformative role of fintech solutions in modern banking and savings, highlighting how digital banking has revolutionized traditional practices. It emphasizes the importance of financial education, the rise of neobanks, and the implementation of robust security measures to build user trust. Finally, it anticipates a promising future for savings through AI-driven advancements and seamless financial ecosystems.Webinar deck: Mobile Marketing for Financial Services organizations
Webinar deck: Mobile Marketing for Financial Services organizationsArcher Inc.
油
The document outlines mobile marketing strategies for the financial services sector, emphasizing the importance of customer engagement, convenience, and personalization. It details various tactics such as SMS, mobile apps, and analytics, while highlighting industry trends and the increasing adoption of mobile banking. The conclusion stresses that successful mobile marketing will prioritize delivering valuable content swiftly to consumers' mobile devices.Mobile Commerce
Mobile CommerceVikrant Kadian
油
Mobile commerce is rapidly growing, enabling commercial transactions via mobile devices and expanding e-commerce reach significantly. Businesses can benefit from increased customer engagement and tailored services, while consumers enjoy convenient access to services anytime. However, challenges such as limited device capabilities and smaller screens remain, alongside opportunities for localized solutions and governance improvements in developing regions like India.The Future of Digital Banking_ A Paradigm Shift in Financial Services.pdf
The Future of Digital Banking_ A Paradigm Shift in Financial Services.pdfkalichargn70th171
油
The document discusses the transformation of traditional banking into digital banking, highlighting the emergence of neobanks that cater to modern consumer demands for convenience, personalized services, and quick transactions. It emphasizes the impact of fintech innovations, the challenges of adopting digital solutions, and the importance of security and regulatory compliance in the evolving financial landscape. The future of digital banking is characterized by customer-centric features, partnerships with fintech, and the integration of advanced technologies to enhance user experience and operational efficiency.Cr2 BankWorld - Mobile-Banking-Software
Cr2 BankWorld - Mobile-Banking-Softwarejessiejoan
油
CR2's BankWorld Mobile is an all-encompassing mobile banking solution that allows banks to offer mobile services to customers across different technologies from a single platform. It provides a consistent experience, advanced services, security features, and tools for marketing and customer interaction. The solution aims to meet customer demands for anytime, anywhere banking while reducing costs and complexity for banks.Identity and Access Management Solutions for Financial Institutions
Identity and Access Management Solutions for Financial InstitutionsAlireza Ghahrood
油
The document discusses the importance of identity and access management solutions for financial institutions, emphasizing how streamlined digital authentication can enhance customer experiences across various banking channels. It highlights key features such as passwordless banking, mobile identity integration, and instant card issuance that can significantly improve customer trust and reduce fraud. Ultimately, it advocates for leveraging modern technologies to meet evolving consumer expectations and ensure secure, efficient banking operations.The Future of Digital Banking_ A Paradigm Shift in Financial Services.pdf
The Future of Digital Banking_ A Paradigm Shift in Financial Services.pdfflufftailshop
油
Once defined by physical branches and manual processes, traditional banking is undergoing a transformation driven by digitization. Branch Bank of the Future Transforming to Stay Relevant
Branch Bank of the Future Transforming to Stay RelevantInfosys
油
The white paper discusses the evolving role of bank branches in the face of increasing competition from online banking and self-service channels. It argues that branches should transform into customer engagement centers that focus on advisory services rather than mere transactional functions, leveraging technology to improve the banking experience. The document emphasizes the importance of adapting branch strategies to meet the needs of modern customers, particularly younger generations, through innovative services and improved customer interactions.Ad
Mobile Banking 101
- 1. BANKING Trust, Reliability and Loyalty User Experience and Expectations
- 3. 雨稼糸艶姻壊岳温稼糸t鞄艶d庄乙庄岳温鉛a乙艶 ofyourcustomer 2009: 100+millionviewers 20hoursofvideoisuploadedeveryminute 2009: 18.9millionuniquevisitors/month 2009: 200billionpageviewspermonth; 350millionmembers 1.4millionimagesuploadedeverysecond 1.6billionchatmessagessentdaily
- 4. 珂霞b温稼一m顎壊岳b艶: Accessibleand Connected MostATMprovidershavetradiLonallyreliedon wirelineconnecLonstoprocesstransacLons. Aswithanything,wirelineconnecLonshave SpecialEvents limitaLons.TheylimitplacementandrelocaLon RemoteLocaLons opLons,createsecurityconcerns,andareatarget EmergencyManagementBackup forvandalism. Publicwirelessnetworkingtechnologiesenable banksandindependentATMprovidersaneasy, fast,andcoste鍖cientmobilebankingopLon. WhetheritbeprimaryorbackupconnecLvityfora shoppingcenter,orenablingamobileATMfor outdoorevents,mobilebankingsoluLonsprovide thereliable,manageablenetworkconnecLon needed.
- 5. There are More Mobile Devices than PCs Foreverypersonalcomputerthatsbought, morethanfourmobilephonesare purchased.Theresaworldofpeople whosemainaccesspointtotheInternetis viaamobiledevice.
- 6. MobileBankingisrelevant&growing ≒ 4.6millionmobilebanking householdsin2008 ≒ 10millionpredictedfor 2009 ≒ 40millioninNorthAmerica by2012 MobilebankingisasLckyservice: ≒ O鍖eringgreatservice&theinconvenienceofmovingbusinesselsewhere ≒ Followspa`ernsof: DirectDeposit,OnlineBillpayandRewardprograms
- 8. 永姻看厩庄糸艶V温鉛顎艶: Transac.ons Loca.onbasedServices UserFriendly Di鍖erentneeds,di鍖erentdevices,di鍖erentfuncLon,di鍖erentcontentpresentaLon.
- 10. HeidiCulbertson MobileBusinessStrategist Twi`er:@hculbertson Justsomefoodforthought