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Mobile Communication Strategy
- 1. Your Mobile Communication Strategy is critical to your hospitals success and your patients care.
- 2. It starts with smartphone communication for care teams inside the hospital. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 3. Then it expands outside the hospital to providers personal smartphones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 4. Ultimately, it integrates with other technologies for a truly collaborative care model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 5. Meet Sally. Typically, Sally is an active 72-year-old who spends weekends at the beach, playing with her dog, Buster. But not today... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 6. Today, Sally is having difficulty breathing. She has chest pain, a severe cough and fatigue. Her daughter becomes concerned, and rushes her to the local hospitals Emergency Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 7. Fortunately, the hospital has a Mobile Communication Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 8. Healing Sally. Follow along as Sally enters the ED, and see how caregivers collaborate to get her well and back to the beach as soon as possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 9. Registration Registration Specialist completes mini-registration and sends a text to the Triage RN. Can you come see patient in Registration? .............................................................................................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 10. Triage Triage RN brings Sally to Triage, completes an evaluation and sends a text to Charge RN. Do you have a bed available? .............................................................................................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 11. .............................................................................................................. Charge RN responds with a text to Triage RN and assigns Sally to a Staff RN. Room 2 is available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 12. Physiologic monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Staff RN places EKG leads on Sally. Critical alarms will be sent to Staff RN smartphone as secondary notification. ..............................................................................................................
- 13. Staff RN Staff RN meets Sally in Room 2 to complete a nursing assessment and sends a text to ED MD. Please come to Room 2. ............................................................................................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 14. .............................................................................................................. ED MD responds with a text to Staff RN. Will be there in 5 minutes.
- 15. .............................................................................................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nurse call Sally uses a pillow speaker to call Staff RN and report that shes having pain. Staff RN calls into Sallys room and says shes on her way.
- 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .............................................................................................................. MD consult ED MD enters Sallys room and completes a physical assesment. He requests a respiratory treatment, blood cultures and a chest X-ray. He sends a text to Pulmonologist for a consult. Please call me about a pulmonary consult.
- 17. Need chest X-ray in Room 2. .............................................................................................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Respiratory therapy RN sends a text to Radiological Technologist.
- 18. Labs Staff RN reviews critical lab results and sends a text to ED MD. Need to discuss lab results for patient in Room 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..............................................................................................................
- 19. ICU consult After full review, ED MD diagnoses Sally with pneumonia, admits her to ICU and sends a text to the ICU Intensivist. Need an ICU consult. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..............................................................................................................
- 20. Staff Nurse sends a text to ICU nurse. Need to schedule hand-off for patient from ED to ICU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..............................................................................................................
- 21. Resting comfortably. Sally is breathing easier now that shes admitted to the hospital and receiving the best possible treatment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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