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Tania G坦mez Posso
Linguistics
Models of Quality
Baldrige Award
Definition of Quality
customer-driven quality it views quality as defined by the customer
Primary Focus
customer satisfaction and quality
Overall Approach
quality of management
Purpose
promote competitiveness through total quality management
Types of Organization
manufacturing, service and small business
Orientation
60% result, 40% process
Scoring Weight
different weight for each criteria
Consideration
less concern
Information Management
Information Management heavily concern
Winners
Maximum of two per category
Scope
U.S. firms only
Application
$2500 and 75 pages packet
Grading time
six months
First Award
1987
Sponsor
National Institutes Standards and Technology
Deming Prize
Definition of Quality
Primary Focus
Overall Approach
Purpose
conformance to specifications it views quality as defined by the producers
statistical quality control
management of quality
promote quality assurance through statistical techniques
Types of Organization
Orientation
Scoring Weight
Consideration
Information Management
essentially private or public manufacturing
60% process, 40% results
equal weight in 10 criteria
concern in productivity, delivery, safety, and environment
less concern
Winners
Scope
Application
Grading time
First Award
Sponsor
All firms meeting standard
Firms for any country
1000 pages and one year working with consultant from the union of Japanese
Scientist & Engineers
one year
1951
Union of Japanese Scientists and Engineers
European Prize
An organization that seeks to gain the award will be assessed on its results
And improved performance achieved under the following headings:
- Customer satisfaction
- Employee satisfaction
- Business performance
- Impact on society
Criteria and their relative values within the
overall award are:
- Customer
- People
- Business results
- Processes
- Leadership
- Resources
- Policy and strategy
- Impact on society
Ecuadorian Priza
 Being common basic objectives to be achieved.
 Be related to observable and measurable achievements or performances.
 Being easy to understand and use.
 Be inspired by educational ideals.
 Be based on Ecuadorian and universal values.
 To be comparable with international standards but applicable
Ecuadorian reality.
 To present a challenge for the actors and institutions of the system.
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Models quality

  • 2. Baldrige Award Definition of Quality customer-driven quality it views quality as defined by the customer Primary Focus customer satisfaction and quality Overall Approach quality of management Purpose promote competitiveness through total quality management
  • 3. Types of Organization manufacturing, service and small business Orientation 60% result, 40% process Scoring Weight different weight for each criteria Consideration less concern Information Management Information Management heavily concern
  • 4. Winners Maximum of two per category Scope U.S. firms only Application $2500 and 75 pages packet Grading time six months First Award 1987 Sponsor National Institutes Standards and Technology
  • 5. Deming Prize Definition of Quality Primary Focus Overall Approach Purpose conformance to specifications it views quality as defined by the producers statistical quality control management of quality promote quality assurance through statistical techniques
  • 6. Types of Organization Orientation Scoring Weight Consideration Information Management essentially private or public manufacturing 60% process, 40% results equal weight in 10 criteria concern in productivity, delivery, safety, and environment less concern
  • 7. Winners Scope Application Grading time First Award Sponsor All firms meeting standard Firms for any country 1000 pages and one year working with consultant from the union of Japanese Scientist & Engineers one year 1951 Union of Japanese Scientists and Engineers
  • 8. European Prize An organization that seeks to gain the award will be assessed on its results And improved performance achieved under the following headings: - Customer satisfaction - Employee satisfaction - Business performance - Impact on society
  • 9. Criteria and their relative values within the overall award are: - Customer - People - Business results - Processes - Leadership - Resources - Policy and strategy - Impact on society
  • 10. Ecuadorian Priza Being common basic objectives to be achieved. Be related to observable and measurable achievements or performances. Being easy to understand and use. Be inspired by educational ideals. Be based on Ecuadorian and universal values. To be comparable with international standards but applicable Ecuadorian reality. To present a challenge for the actors and institutions of the system.