際際滷

際際滷Share a Scribd company logo

Modul 2 - Flight Changes

Download as PPTX, PDF
M
marina923

This document discusses flight change policies for Ryanair. It covers unchecking tickets, name changes, changing flights, emergency returns, and missed departures. Name and flight changes can be made online or by phone up to 4 hours before departure for a fee. In emergencies with proof, changes are free, otherwise the fare difference is charged. Those missing a flight by less than an hour can be moved to the next flight for a fee.

1 of 7
Downloaded 12 times
Module 2 Flight Changes
Contents Uncheck facility Name Changes Flight changes Emergency returns Missed departure
Uncheck facility Once checked in tickets cannot be changed. However an Uncheck facility is available up to one day before departure via the Call centre only - subject to opening hours. Uncheck fee UWCI - charged per person per sector.
Name changes Name change fee charged per name per booking. Same name must be used on all sectors. No changes if checked in however can be unchecked via Call centre for a fee. Changes can be done via Web and Call centre up to 4 hours before dept or Airport up to 40 minutes before. Some exceptions apply see name change scenarios.
Flight changes Flight change fee charged per person per sector plus any fare difference Seasonal and selected route rates apply. Time, date and route can be changed. No changes if checked in however can be unchecked via Call centre for a fee. Changes can be done via Web and Call centre up to 4 hours before dept or Airport up to 40 minutes before.
Emergency returns Death or sudden life threatening illness of immediate family member. Letter of proof Change flight free of charge for passenger and travelling companion(s) No letter of proof Change flight and charge fare difference only (waive flight change fee). Advise the passenger to send a letter of proof to Ryanair Customer Services department for a full refund of the fare difference paid.
Missed departure Available to passengers who arrive to the ticket desk up to one hour after flight departure. Move to next available flight subject to a missed departure fee of 110 per person per sector. Passengers who arrive later than one hour after departure will be required to pay for a new ticket.

More Related Content

Modul 2 - Flight Changes

  • 2. Contents Uncheck facility Name Changes Flight changes Emergency returns Missed departure
  • 3. Uncheck facility Once checked in tickets cannot be changed. However an Uncheck facility is available up to one day before departure via the Call centre only - subject to opening hours. Uncheck fee UWCI - charged per person per sector.
  • 4. Name changes Name change fee charged per name per booking. Same name must be used on all sectors. No changes if checked in however can be unchecked via Call centre for a fee. Changes can be done via Web and Call centre up to 4 hours before dept or Airport up to 40 minutes before. Some exceptions apply see name change scenarios.
  • 5. Flight changes Flight change fee charged per person per sector plus any fare difference Seasonal and selected route rates apply. Time, date and route can be changed. No changes if checked in however can be unchecked via Call centre for a fee. Changes can be done via Web and Call centre up to 4 hours before dept or Airport up to 40 minutes before.
  • 6. Emergency returns Death or sudden life threatening illness of immediate family member. Letter of proof Change flight free of charge for passenger and travelling companion(s) No letter of proof Change flight and charge fare difference only (waive flight change fee). Advise the passenger to send a letter of proof to Ryanair Customer Services department for a full refund of the fare difference paid.
  • 7. Missed departure Available to passengers who arrive to the ticket desk up to one hour after flight departure. Move to next available flight subject to a missed departure fee of 110 per person per sector. Passengers who arrive later than one hour after departure will be required to pay for a new ticket.