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Module 1 Introduction

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Sahil Mahajan
Sahil Mahajan

Communication is a two-way process of exchanging ideas and information through both verbal and non-verbal messages. It can be influenced by factors such as age, gender, beliefs, culture and experiences of both the sender and receiver. Effective communication is important for building productive relationships and quicker problem solving.

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Module 1 Introduction
Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.. 2
3 Event XMessage Context Affect Noise / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Noise Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs ReceiverReceiverSenderSender
We communicate toWe communicate to Get information Motivate Praise Get feedback Sell Greet Etc. 4 EFFECTIVE COMMUNICATION PRODUCTIVE RELATIONSHIP
Aristotles model Shannon-Weavers model Inferential model Michael Polanyi's model of written communication
the speaker the speech the audience The person at the end of the communication process holds the key to whether or not communication takes place.
Module 1 Introduction
Module 1 Introduction
Module 1 Introduction
10 We communicate only when we want to communicate. Words mean the same to both speaker and listener. Communication is a one way street between the speaker and the listener. The message we communicate is the message that the listener will receive.
EFFECTIVE COMMUNICATIO N Quicker Problem Solving Stronger Decision Making Steadier Work Flow Improved Stakeholder response Stronger Business Relationship Clear Promotional Material Increased Productivity
Internal-Operational External Operational Informal
Formal 1. Is planned by the organization 2. Flows in all directions 3. Essential for business operations Informal 1. Is planned by the organization 2. Flows in all directions 3. Develops positive human relationships Serial
Upward Downward Horizontal Diagonal
Receiver Understanding Receiver Response Favorable Relationship Organizational Goodwill
Perceptual and Language Differences Restrictive Environments Distractions Perceptive Tactics Information Overload Ineffective Listening Skills Receiver's Capability
Adopt an Audience-Centered approach Foster an open communication climate Commit to ethical communication Create Lean and Efficient Messages

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Module 1 Introduction

  • 2. Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.. 2
  • 3. 3 Event XMessage Context Affect Noise / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Noise Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs ReceiverReceiverSenderSender
  • 4. We communicate toWe communicate to Get information Motivate Praise Get feedback Sell Greet Etc. 4 EFFECTIVE COMMUNICATION PRODUCTIVE RELATIONSHIP
  • 5. Aristotles model Shannon-Weavers model Inferential model Michael Polanyi's model of written communication
  • 6. the speaker the speech the audience The person at the end of the communication process holds the key to whether or not communication takes place.
  • 10. 10 We communicate only when we want to communicate. Words mean the same to both speaker and listener. Communication is a one way street between the speaker and the listener. The message we communicate is the message that the listener will receive.
  • 11. EFFECTIVE COMMUNICATIO N Quicker Problem Solving Stronger Decision Making Steadier Work Flow Improved Stakeholder response Stronger Business Relationship Clear Promotional Material Increased Productivity
  • 12. Internal-Operational External Operational Informal
  • 13. Formal 1. Is planned by the organization 2. Flows in all directions 3. Essential for business operations Informal 1. Is planned by the organization 2. Flows in all directions 3. Develops positive human relationships Serial
  • 14. Upward Downward Horizontal Diagonal
  • 15. Receiver Understanding Receiver Response Favorable Relationship Organizational Goodwill
  • 16. Perceptual and Language Differences Restrictive Environments Distractions Perceptive Tactics Information Overload Ineffective Listening Skills Receiver's Capability
  • 17. Adopt an Audience-Centered approach Foster an open communication climate Commit to ethical communication Create Lean and Efficient Messages