Mohamed Samoul CV
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The document provides details about Mohamed Hossam-Eldin Mohamed Samoul, including his contact information, career objective, qualifications, technical expertise in networking and systems administration, education background in computer science, professional experience as a network administrator in Egypt, and references. He has over 2 years of experience in IT and holds several technical certifications. His career objective is to work in a challenging environment allowing for self-improvement, career development, and organizational growth.
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- 1. Name: Mohamed Hossam-Eldin Mohamed Samoul E-Mail: mohamed.samoul@outlook.com Current Address: Saudi Arabia – JEDDAH Mobile: +966541476531 Visa Status: Transferable Residency Permit Nationality: Egyptian Date of birth: 3 Mar 1993 Marital Status: Single CAREER OBJECTIVE: To work in a dynamic and challenging environment where there is an opportunity of self-improvement in technical, individual and group based work that will ultimately lead to the further development of my career and of the organization. SUMMARY:  2 years of experience in IT Industry in the area of Windows Administration, management Cisco & Huawei devices (routing & switching), and Technical Support.  Team Player with strong technical, analytical & leader ship skills.  Effective Communicator – Can speak English.  Open Minded, Quick Learner & adapt to new technologies.  Can work under pressure & accept a challenge.  Proven Ability in strategic Planning, Improving efficiency.  Organized & Documented. TECHNICAL EXPERTISE: Networking: Manage connection, configuration and organization of Cisco & Huawei equipment in IT architecture of Organization. Configure IT LAN/WAN features. Responsible for maintaining and monitoring performance of network. Provide first-level technical support; assisting users who have network problems. Perform high level troubleshooting, diagnostics for networking problems. Provide support services for password recovery for network devices using system configuration registry. Deliver support for Remote Access VPN and troubleshooting when necessary. Support and provide solutions for network failures, making recommendations for possible fixes. Construct protocols for port-security to prevent any unauthorized access to the network. Coordinate with team members to reduce technical complication sand collaborate on projects. Enabling port fast, uplink fast, and backbone fast for fast convergence.
- 2. EDUCATION:  Faculty of: Computers and Information, Mansoura University.  Department: Computer Science . Graduation Year: 2015.  Degree of: B. SC. in Computer Science . With general cumulative: Good.  Graduation Project: Neural Network & Electrical Stimulation . With grade: Excellent. Transcript Share URL http://graduates.mans.edu.eg Graduate ID (80000022495848) PROFESSIONAL COURSES: CCNA Cisco Certified Network Associate , ( Certified Exam ) (Expert) (Certificate Verification No. 423864169627DSBN) at http://www.cisco.com/go/verifycertificate CCNP Cisco Certified Network professional. HCNA Huawei Certified Network Associate. MCSA Microsoft Certified Solutions Associate 2012 PROFESSIONAL EXPERIENCE: EGYPT: Network Administrator 3-8-2013 to 15-1-2016 Arabian GROUP FOR IT SOLUTIONS WWW.ARABIANEG.COM DUTIES AND RESPONSIBILITIES :  Configure routers and switches for Cisco and Huawei devices  Technical support  User administration (setup and maintaining account)  Maintaining systems  Arrange repair for hardware in occasion of hardware failure  Monitor system performance  Create a backup and recovery policy  Monitor network communication  Performing routine audits of systems and software.  Answering technical queries.  Responsibility for security.  Responsibility for documenting the configuration of the system.  Troubleshooting any reported problems.  Provide all kind of Supporting for all projects outside the head office.  Monitor and Troubleshooting terminal services  Responsible for procurement Section of IT. TECHNICAL SKILLS: Operating Systems: Windows XP ,Windows Vista; Windows 7 ; Windows 8 and Windows 10. Windows Server Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements. Installed and configured secured environments, VPN Internet connectivity of virtualized server environment and clients. Managed and administered Windows/Linux systems – Performed periodic maintenance, provided technical support and executed systems engineering. Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals. Supporting over 800 users & on average answering 40 IT calls a day. Providing technical support over the phone to all IT users. Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone. Take ownership of a call and seeing it through to closure. Escalating calls and issues where necessary to senior managers & team leaders. Investigating and implementing ways of reducing calls to the Help Desk.
- 3. Skill: CISCO Routers , Switches Level Expert Years 2 Huawei Routers , Switches Expert 2 HelpDeak Technical Support Expert 2 CISCO Voice Gateways, Call Manager & IP Phones Working Knowledge 1 Microsoft Operating System Server (2012) Working Knowledge 1 REFERENCES: - Eng. Ahmed Abdulla - Dr. Mohammed El-dosuky - Cairo, Egypt - Mansoura, Egypt Mobile No: +20 0111-080-1286 Mobile No: +20 0100-975-2991 E-mail: ciscohome10@gmail.com Feedback Site : http://www.el-dosuky.com/