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Mona Sarraj_CV_16

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Mona Sarraj
Mona Sarraj

This document is a resume for a candidate with experience in sales support, marketing, social media management, and graphic design. Their most recent role was as a Sales Support Manager at Elsevier from 2006 to the present where they improved sales figures and supported marketing teams. They have a BA in Interior Design from Petra University and certificates in social media and graphic design.

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misarraj@gmail.com 00962 79 630 1239 Volunteering Social Responsibility Actively contributing and participating in initiatives Amman, Jordan Administrative Assistant Elsevier Amman Feb 2006- Oct 2009 BA of Art in Interior Design Petra University Amman 1999-2002 Toastmasters A member since two years, and VP Secretary for Pioneers Club Amman, Jordan Graphic Artist skilled in marketing packages to strengthen business competence More than 7 years successful experience in sales support with recognized strengths in account conservation, problem-solving and trouble-shooting, sales reports, and planning/implementing proactive procedures and systems to avoid problems in the first place. Communication Determination Strength Agility Balance Customer Service Team Management Creativity Microsoft Office Marketing SM Management Graphic Design Started as a marketing research freelance and worked my way up to manage reporting RFPs and documentation, handling all social media aspects for a major college account in Saudi Arabia; from creating to implementing communication strategy, monitoring and managing. Marketing Research & SM Management EMPLOYMENTOVERVIEW Sales Support Manager Freelance EDUCATION Amman 2014-Present Elsevier Amman Jan 2014 – Oct 2014 SKILL INDIVIDUAL SKILL PROFESSION AL SKILL Started in 2006 as an Administrative Assistant, then promoted to Sales Support Executive, in 2013 I earned my second promotion as a Sales Support Manager; Responsible for setting and following on sales achieving targets, managing marketing campaigns, events, conferences and sales support of publications  Reduced inventory dues by 31% less by reaching different channels of supply, which made a huge jump in sales figures for sales team.  Created a specialized list of products to support academic callings, which was not available for sales reps to present, it came out with great support for sales teams exceeding their targets.  Generated $50K for marketing team by involving customers in marketing printing catalogues project, which added more profit to sales team’s projects.  Created a pre-order list for upcoming products to generate sales, and support sales team in catching up on their quarter targets.  Shared in creating customer satisfaction survey, drastically reducing potential problems ELSEVIER Details & references available upon request Sales Support Executive Elsevier Amman Nov 2009-Dec 2013 Advanced Steps to Social Media Excellence Courses Art/Graphic Design Certificate

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Mona Sarraj_CV_16

  • 1. misarraj@gmail.com 00962 79 630 1239 Volunteering Social Responsibility Actively contributing and participating in initiatives Amman, Jordan Administrative Assistant Elsevier Amman Feb 2006- Oct 2009 BA of Art in Interior Design Petra University Amman 1999-2002 Toastmasters A member since two years, and VP Secretary for Pioneers Club Amman, Jordan Graphic Artist skilled in marketing packages to strengthen business competence More than 7 years successful experience in sales support with recognized strengths in account conservation, problem-solving and trouble-shooting, sales reports, and planning/implementing proactive procedures and systems to avoid problems in the first place. Communication Determination Strength Agility Balance Customer Service Team Management Creativity Microsoft Office Marketing SM Management Graphic Design Started as a marketing research freelance and worked my way up to manage reporting RFPs and documentation, handling all social media aspects for a major college account in Saudi Arabia; from creating to implementing communication strategy, monitoring and managing. Marketing Research & SM Management EMPLOYMENTOVERVIEW Sales Support Manager Freelance EDUCATION Amman 2014-Present Elsevier Amman Jan 2014 – Oct 2014 SKILL INDIVIDUAL SKILL PROFESSION AL SKILL Started in 2006 as an Administrative Assistant, then promoted to Sales Support Executive, in 2013 I earned my second promotion as a Sales Support Manager; Responsible for setting and following on sales achieving targets, managing marketing campaigns, events, conferences and sales support of publications ï‚· Reduced inventory dues by 31% less by reaching different channels of supply, which made a huge jump in sales figures for sales team. ï‚· Created a specialized list of products to support academic callings, which was not available for sales reps to present, it came out with great support for sales teams exceeding their targets. ï‚· Generated $50K for marketing team by involving customers in marketing printing catalogues project, which added more profit to sales team’s projects. ï‚· Created a pre-order list for upcoming products to generate sales, and support sales team in catching up on their quarter targets. ï‚· Shared in creating customer satisfaction survey, drastically reducing potential problems ELSEVIER Details & references available upon request Sales Support Executive Elsevier Amman Nov 2009-Dec 2013 Advanced Steps to Social Media Excellence Courses Art/Graphic Design Certificate