Monica semeniuk - Running with scissors
- 1. Running with Scissors:Techniques for Managing Conflicting ExpectationsMonica Semeniuk, PMP, M.Eng. (PM)21 November 2010
- 7. ConclusionRunning with Scissors: Techniques for Managing Conflicting Expectations
- 8. In the BeginningRunning with Scissors: Techniques for Managing Conflicting Expectations
- 9. IntroductionProject Conflicts & Project Success
- 11. Techniques for Managing Expectations
- 12. Using Communication to Manage ConflictsRunning with Scissors: Techniques for Managing Conflicting Expectations
- 13. ObjectivesRunning with Scissors: Techniques for Managing Conflicting ExpectationsBe Attentive
- 14. Look Beyond the Surface
- 15. Recognize the Complexities of Human BehaviourBackground ThoughtsStakeholders
- 17. Sources of ConflictsRunning with Scissors: Techniques for Managing Conflicting Expectations
- 18. StakeholdersAid or Inhibit Success
- 19. Different Interests and Perspectives
- 21. Resolving Conflicts Increases Chance of SuccessRunning with Scissors: Techniques for Managing Conflicting Expectations
- 23. Overcoming Resistance to Change
- 24. Building Trust
- 25. Culturally RelevantRunning with Scissors: Techniques for Managing Conflicting Expectations
- 27. Priorities
- 28. Resources 2004Organizational Structure
- 30. IndividualsRunning with Scissors: Techniques for Managing Conflicting Expectations
- 31. Real-Life Scenarios#1 - Computer Upgrade#2 - Program of 5 Integration Projects#3 - Migration of Software ApplicationRunning with Scissors: Techniques for Managing Conflicting Expectations
- 32. Scenario #1 Computer UpgradeUpgrade Desktop Operating System
- 33. Convert 60 Proprietary Software Applications
- 34. Time Constraint?Running with Scissors: Techniques for Managing Conflicting Expectations
- 35. Scenario #1 Computer Upgrade Conflict About the Schedule
- 36. Due to:- Lack of Readiness for Change Due to:- Lack of Trust Project Took 18 MonthsRunning with Scissors: Techniques for Managing Conflicting Expectations
- 37. Scenario #2 EAI ProgramEnterprise Application Integration (EAI) Program
- 38. Vendor Could Deliver Quickly
- 39. Client Team was Meticulous
- 40. Specific Market Window for One Project
- 41. Closed Window led to Cancelled ProgramRunning with Scissors: Techniques for Managing Conflicting Expectations
- 42. Scenario #3 Clinical DatabaseMigration between Technical Platforms
- 43. Design and Build Custom Application
- 45. Lack of StandardizationRunning with Scissors: Techniques for Managing Conflicting Expectations
- 46. Scenario #3 Clinical DatabaseDetailed Change Requests built Credibility
- 48. Documentation
- 50. Successful ImplementationRunning with Scissors: Techniques for Managing Conflicting Expectations
- 51. 7 RecommendationsRunning with Scissors: Techniques for Managing Conflicting Expectations
- 52. Recommendation #1 Address Conflicts EarlyRunning with Scissors: Techniques for Managing Conflicting Expectations
- 53. Recommendation #2 Uncover MotivationsSeek First to Understand, Then to be Understood- S. CoveyRunning with Scissors: Techniques for Managing Conflicting Expectations
- 54. Recommendation #3 Look for Relationships Between IssuesRunning with Scissors: Techniques for Managing Conflicting Expectations
- 55. Recommendation #4 Involve Senior Management
- 56. Rescue Squad
- 57. Preventative Care Running with Scissors: Techniques for Managing Conflicting Expectations
- 58. Recommendation #5 Solicit Agreement to Objectives and ApproachRunning with Scissors: Techniques for Managing Conflicting Expectations
- 59. Recommendation #6 Use Multiple Routes and Forms of CommunicationRunning with Scissors: Techniques for Managing Conflicting Expectations
- 60. Recommendation #7 Act Like a DuckMake it Look EasyRunning with Scissors: Techniques for Managing Conflicting Expectations
- 61. ConclusionResolving Conflicts Contributes to Success
- 62. Identify Causes of Conflicts
- 64. Build Trust
- 65. Aim for Mutual UnderstandingRunning with Scissors: Techniques for Managing Conflicting Expectations
- 66. Thank YouRunning with Scissors: Techniques for Managing Conflicting Expectations
- 67. Contact InformationName: Monica Semeniuk
- 68. Email: mjsemeniuk@gmail.com
- 69. Phone: +1 780 953 8317Running with Scissors: Techniques for Managing Conflicting Expectations
Editor's Notes
- #2: Nameste!I would like to thank the organizers of the conference for inviting me here, and to all of you for offering your time and attention, today.
- #6: Early in our careers, project managers are taught the importance of budgets, schedules, and scope documentation.Having a communication plan often meant simply knowing when to hold status meetings and distribute reports.Now, while I agree that these are all important,I would like to suggest that we need to go beyond the tangible aspects of projects.Furthermore, we cannot always accept what we are offered, at face value.If my translation from Hindi is correct, I'd say that the elephant's teeth that we see are not the same ones as they use to chew.In other words: What you see is not necessarily the truth.Now, lets look at some thoughts from other people on this topic.