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- 1. Mersila Pierre 6947 SW 5th Street Cell (954) 825-1556 Margate, FL 33068 mersilap@yahoo.com Multilingual - English, Haitian Creole, read and write BASIC Spanish Marketing Assistant/Customer Service Associate Highly accomplished and results-oriented administrative and customer service professional with more than eight years experience, proven track record as a brand ambassador capable of implementing solid event planning and customer service skills leading to high productivity and greater operational efficiency. Core Skills  Bachelor’s Degree in International Business and Marketing.  Receive inbound calls and transferred to appropriate parties.  Accepted and processed payments via mailed check.  Make outbound calls to prospective clients as needed.  Constructed filing system as needed.  Work in timely, accurate & professional manner.  Strive effortlessly to provide customer service at all times.  Follow-up with accounts to confirm payment date information.  Administer property record search requests.  Responds to customer inquiries, problems and complaints, resolving as feasible and submitting requests for account adjustments as appropriate.  Work effectively with different chains of management and departments to expedite customer requests.  Conforms with and abides by all regulations, policies, work procedures, and instructions.  Obtain experience updated computer skills with the ability to type up to 45 wpm with repetitious work.  Ability to navigate between 2 computers to search customer files.  Enrolled in the fundamentals of accounting courses while in school.  Research possible clients and companies to increase company profits.  Organize ingoing and outgoing mail.  Run outside errands as requested.  Analytical Talent in relaying information based on client accounts.  Initiative driven to take on additional tasks outside of job descriptions.  Work within established budgets and timeframes.  Excellent communication skills to manage groups of persons.  Fast-paced multi-task environment worker.  Develop and implement advertising plans for event planning.  Strong recruitment capabilities and creating strategic marketing plans.  Management of a visual database.  World Class Customer Relations and Quality Assurance.  Work to market and organization to the general public (nonprofit as well).  Build and maintain positive relationships for the public.  Self-starter who can work independently or in group settings for productive collaboration.  Clear and concise written and oral communication skills.  Capability to read and interpret documents  Ability to handle high volume of inbound and outbound calls.  Conducted meetings and workshops and take minutes.  Orator in group/company presentations.  Construct routine reports and correspondence.  Key mathematical skills to use all units of measurements.  Trusted with confidential information of client accounts.  Successfully handle people in appositive manner.  Can stand sit or other physical demands for extended periods. Computer Skills  Proficient in Microsoft Word, Excel, PowerPoint, Publisher, and Outlook  Analyze & Interpret Data  PC and Macintosh Apple proficient environments  Internet Search Optimization  On top of emerging technologies
- 2. Professional Experience Your Home Advantage Inc-Medical Scheduler 2013-2015 Scheduled appointments for Humana Medicare, Coventry, Aetna, Blue Cross Blue Shield and Presbyterian patients as a preventative healthcare service to update medical information patients, be seen by licensed nurse & physicians practitioners to re-determine eligibility benefits and services. Filled nurses schedules according to availability. Rescheduled nurses’ appointments as needed if there was a change of time and locations worked for nurses. Attended meetings to get coached and provide better service. Used scripts to educate and better explain service to clients. Met and exceeded appointment setting goals and quotas. Worked several shifts and hours during peak season to further increase bookings quota. Used different software’s on two screens to navigate through client information. Received bonus several company bonuses and incentives. Customer Service Associate-TEMPJOB ASSIGNMENTS 2000 to 2013 Receive inbound calls and transferred to appropriate parties. Make outbound calls to prospective clients as needed. Constructed filing system as needed. Follow-up with accounts to confirm payment date information. Research possible clients and companies to increase company profits. Organize ingoing and outgoing mail. Run outside errands as requested. Compose calendars for upcoming events and planning for supervisors and managers. Outbound calls to potential customers for signing applications for health insurance quotes. Completed scripts for licensed agents to run inquires for customer. Enrolled in 40 hour life, health and variable annuity course for state prerequisite and better understand industry. Inbound Brand Care Representative Week long training in Charming Shoppes Brand for Plus Size Women's clothing. Place orders for clients using company program and create new client accounts. Check status of order queries via UPS and USPS. Document write ups for packages not received for support staff to trace from warehouse. Took week long training course for system use and product knowledge. Obtained customer service license with company to sell magazine subscriptions and gift baskets. Educated and persuaded consumers to purchase magazines and go online. Checked and approved credit card applications during various games and events in South Florida. Shipped applications to corporate office. Convinced, persuaded, and informed consumers about new lines of products and services the bank offers. Served as Marketing promoter for Hewlett Packard products (printers, inkjets, toners, cameras, and Personal computers), etc. Set up display in store to showcase merchandise. Prepared daily reports for Office Depot’s Cypress Creek Branch. Persuaded small business owners and consumers to purchase various HP Products. Stocked appropriate HP supplies and materials to get ready for following day. Attended meetings and seminars pertaining to latest HP Products Promoted life and variable annuities to potential clients. Educate and advise clients on financing arrangements and analysis for retirement, education, or future purchases. Consult with and cultivate on-going relationships with clients. Attended meetings and functions to address customer service concerns. Scheduled appointments for medical exams for clients with covering exceeding $300,000 Bluegreen Corporation Boca Raton, FL Corporate Senior Vacation Specialist 05/2007 to 08/2009 Enhanced knowledge of luxury time shares. Booked reservations for time share owners; educated new owners on rules, guidelines and procedures. Kept abreast of mortgages and loan for clients; processed payments for upkeep and maintenance. Conducted meetings and workshops on ways to better help customers and increase profit sharing. Performed weekly reviews and call monitoring to ensure improvements. Entered information/issues in company escalation database to assist mortgage, title and finance departments. Assisted owners in registering in online account and resetting account information as needed. Communicated with clients on daily basis; Interacted with customers and answered phone for the agency. Product Fashion & Entertainment Miami, FL Fashion Event Coordinator Assistant 01/2002 to 8/2009 Organized special events such as talent and fashion shows. Conducted research to know about cultural and fashion trends. Co-Produced talent and fashion shows, which involved dressing models backstage, coordinating model lineups and fitting. Checked venue and event-related arrangements. Delegated additional task to other employees and assistants to ensure project is running smoothly. Supervised and ensured implementation of all activities relating to shows. Promoted several brand name products at various South Florida locations including, Dove and Nike.
- 3. Music & Entertainment Industry Student Association (M.E.I.S.A) Miami, Fl Vice President and assistant, Miami Dade College North Campus 01/2001 to 8/2005 Ex-Vice President and was active-on call member as needed. Fashion Showcases with Old Navy and Ashley Stewart & TJ Maxx. Procured M.E.I.S.A. Promotion Packets for clothing and monetary sponsorship (press release kits). Craig Singer of Neiman Marcus-Fitting information write-up. NAACP Fashion Show at Fountain Blue Hotel-dresser. GEN-ART Fashion Show-Model and Clothing Line-up. Volunteer event coordinator. Created Promotional Packets learned public relations. Recruited models and talent. Scheduled business meetings made decisions with team and individual. Arranged events for the Dade County Communities & clerical support. Advertise market and promote Non-Profit Organization-M.E.I.S.A-via all media. Education Vencer Marketing Corporation - Marketing Assistant Internship for handling major client events and promotions along with detailed report preparation and follow-ups. Florida Atlantic University-Bachelor of Arts in International Business & Marketing. Miami-Dade College, North Campus - Associate in Arts in Business Administration. Lindsey Hopkins Technical Education Center- Certificate in Fashion Design/Pattern Making.