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PRESENTERS
KARYN LINDSEY FOO SHU YEE
SUKD1702272
MELISSA LO
SUKD1702205
HARTINA AYU BINTI
AHMAD
SUKD1701629
MUHAMMAD SHAFIQ BIN
KAMARUDDIN
SUKD1602332
AMIRAH ILYANA BINTI
MD.SAAT
SUKD1701989

Hardware
All physical devices and
materials used in
information processing
and not only machines
such as computers
Kiosk ticket machines
i- Centre
(Wifi-Hotspot)
i-Display
Platform screen doors
Automatic fare collections

MTR mobile
• QR scan code

i-Display
• Passenger Information
Display System (PIDS)
 Trainborne Wireless Digital
Broadcasting System

The end
user
 Passengers
of MTRC
Hong Kong
IS
specialist
 MTRC
Hong Kong
employees
MTR Academy train railway talents and develop railway
experts and executives to advance in the service and
operational excellence of the railway industry worldwide

Complex Mesh Topology for MTR Hong
Kong

MTR Hong Kong not only works
locally, but also made business
with international rail-related
project such as Beijing MTR
Corporation Limited.
MTR Corporation is serving
as the second operator. They
have applied a ring/circle-
radial topology on this
Beijing Subway.
Very useful as the network is in
order and known to work
better than bus topology when
under heavy network load.
There is no central node to keep
up the connection of all the
computers and also the point to
point line configuration is good
for detecting any faulty system.

Decision Support Systems (DSS)
Information Systems Types

In order to operates
well it has to have rules
and procedures for the
railway
A communication
channel for the internal
and external usage
Handle an incident or
service recovery
properly and in time
Obtaining the status of
the equipment in
critical time
Provide important
information on the user
friendly Human
Machine Interface
(HMI)
Its recommend an
option of action need to
be use whenever the
railway system face any
incident or problem.

The Users of DSS
• Operations Control Center
(OCC) Operators
• Station Operators
 Works together to confirm the
activation of fire signal and check
the location properly
 Ensure the automatic fire
equipment in the specific area are
operates safely

Outdated and Old
Hardware
When new software
updated but not the
hardware.
Issues - old
hardware not able
to support new
software (minimum
hardware
requirement to run
the software).
Overheating
Operating hardware
equipment at high
temperature will
reduce the life span
of components and
reliability.
Humidity levels are
too high - will cause
hardware corrosion.
Humidity level is
too low - will
damage sensitivity
components.
Power Failure
When server
constantly being
interrupted - will
prevent the server
to continue
operating as usual
and causing massive
data lost.
Happen when there
is a problem with
network or at the
main power source
(power station).
H
A
R
D
W
A
R
E

Data
Corruption
Corrupted - when
the data cannot be
read, used or cannot
be access by users
It happens when a
data unintentionally
or intentionally
change from its
original form
Data Loss
Can happen to any
devices that stores
data, even a
misplacement of data
is still consider a loss.
Octopus Holdings, been
selling customer data
illegally and made
HK$44 million over 4
and half years.
Data Breach
Data breach is where
a protected and
confidential data has
been accessed without
the permission of
authorized person
An incident happen to
Great Western Railway
after a successful breach
that effect almost 1000
accounts
DATA

Malware
Become more technology advance and shift from proprietary technology
as many off the shelf components.
Theft
Keep backup information system if information of victim is stolen
they can inform to organization and request to freeze their accounts.
Human Error
Train their employees about data security and use state of management
software to secure organization data.
R
E
C
O
M
M
E
N
D
A
T
I
O
N
S

Conclusion
MTR Corporation uses different types of information systems
such as hardware, software, data, people and procedures for their
operation systems. Domestic operation of MTR consists of complex
mesh topology, whereas, internationally it uses circle topology for their
network system. These operations are coordinated through their
decision support system (DSS).
However, there are risks involve in the information system which
cause complication when in operations. Although, recommendation are
placed to improve the operating systems of information systems, there
are still benefits and drawbacks as no systems are perfect.

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MTRC HONG KONG 2019

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