MUMBAI Dabbawala
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The Mumbai Dabbawalas have been providing tiffin delivery services in Mumbai since 1890. They deliver over 200,000 tiffin boxes daily to customers from their homes to offices across the city. With over 5,000 employees, they accurately deliver around 4,00,000 meals per day with an impressive success rate of over 99%. Some of their awards include ISO 9001 certification and 6 Sigma for their efficient operations. Their success is attributed to strong organizational structure, time management, discipline, and customer dedication.
MUMBAI Dabbawala
- 5. INTRODUCTION :-  MUMBAI DABBAWALAS PROVIDES THEIR SERVICE IN ALL OVER MUMBAI.  THEY TAKE TIFFINE FROM THE CUSTOMER’S HOME & PROVIDES TO CUSTOMERS IN THEIR OFFICES AT DIFFERENT LOCATIONS TO MANY CUSTOMERS .
- 6. INFORMATION:-  SERVICE STARTS IN 1890 BY MR. MAHADUR JI.  REGISTER IN 1956.  5000 EMPLOYEES.  2,00,000 TIFFINE BOXES.  4,00,000 TRANSECTION DAILY.  120 MILLION OR 12 CRORE TRANS. PER YEAR.  COST SERVICE – 350/- TO 400/- RS P/M/
- 7. DR. PAWAN G. AGRAWAL (CEO, MUMBAI DABBAWALA)
- 9. WORKING PROSESS OF DABBAWALA:
- 10. AWARDS AND ACHIEVEMENTS: ï‚ž ISO 9001, 2000 ï‚ž 6 SIGMA
- 11. LEARNING POINT :- ï‚ž TIME MANAGEMENT, ï‚ž DEDICATION FOR WORK, ï‚ž RESPECT TO CUSTOMERS, ï‚ž WORK WITH FEELING OF ENTERPRENEUR, ï‚ž INCOME SATISFACTION, ï‚ž DISIPLINE, ï‚ž READY FOR HELP TO EMPLOYEE
- 12. QUESTIONS ASKED :  WHAT IS THE PROVISION FOR EMPLOYEE’S RETIREMENT ?  WHY YOU DON’T PROVIDE TIFFIN FOR BACHLORS ?  WHAT YOU DO AT THE TIME OF ANY PROBLEM LIKE IF TRAIN LATE ?
- 13. ANSERS BY PAWAN JI:-