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Christine Rector1 67 B LUEBI RD W AY
FR ONT RO YAL , VIR GI NI A
54 0- 66 0- 95 64
RECTO RCHR IS TI NE@ YAHO O. CO M
Work Experience
NORTH FORK RESORT ASSOCIATION, FRONT ROYAL, VA
Security Gate Guard, Apr 2015  Present
 Monitor and authorize entrance and departure of employees, visitors, and other persons to
guard against theft and maintain security of premises.
 Write reports of daily activities and irregularities such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences.
 Call police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons.
 Answer alarms and investigate disturbances.
 Answer telephone calls to take messages, answer questions, and provide information during
non-business hours or when switchboard is closed.
HOME CARE SOLUTIONS, FRONT ROYAL, VA
Personal Care Attendant, Apr 2011  Feb 2015
 Administer bedside or personal care, such as ambulation or personal hygiene assistance.
 Prepare and maintain records of client progress and services performed, reporting changes
in client condition to manager or supervisor.
 Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or
running errands.
 Care for individuals or families during periods of incapacitation, family disruption, or
convalescence, providing companionship, personal care, or help in adjusting to new
lifestyles.
 Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or
preparing nutritious meals.
 Transport clients to locations outside the home, such as to physicians' offices or on outings,
using a motor vehicle.
7-11, MARSHALL, VA
Cashier, Jul 2010  Apr 2011
 Receive payment by cash, check, credit cards, vouchers, or automatic debits.
 Issue receipts, refunds, credits, or change due to customers.
 Assist customers by providing information and resolving their complaints.
 Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
 Greet customers entering establishments.
 Sell tickets and other items to customers.
 Maintain clean and orderly checkout areas and complete other general cleaning duties, such
as mopping floors and emptying trash cans.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
 Supervise others and provide on-the-job training.
NETWORK SOLUTIONS LLC, HERNDON, VA
Technical Support Analyst, Aug 2006  Aug 2009
 Researched issues on various computer systems and databases to resolve complaints and
answer inquiries.
 Read technical manuals, confer with users, or conduct computer diagnostics to investigate
and resolve problems or to provide technical assistance and support.
 Develop training materials and procedures, or train users in the proper use of hardware or
software.
 Confer with staff, users, and management to establish requirements for new systems or
modifications.
 Informed customers about issue resolution progress. Provided thorough support and
problem resolution for customers.
 Provided real-time support to everyday users of email, domain name registration, Website
support and SSL certificate installation and management.
 Researched, documented and escalated cases to higher levels of support according to
internal procedures.
Technical Support Analyst II, Aug 2004  Aug 2006
 Created new accounts, reset passwords and configured access for users.
 Developed documentation for common processes for both support staff and end-users.
 Assisted in process refinement to improve customer service and support.
 Researched, documented and escalated cases to higher levels of support according to
internal procedures.
Quality Assurance , Aug 2003  Aug 2004
 Design test plans, scenarios, scripts, or procedures.
 Test system modifications to prepare for implementation.
 Document software defects, using a bug tracking system, and report defects to software
developers.
 Identify, analyze, and document problems with program function, output, online screen, or
content.
 Monitor bug resolution efforts and track successes.
 Participate in product design reviews to provide input on functional requirements, product
designs, schedules, or potential problems.
 Investigate customer problems referred by technical support.
 Visit beta testing sites to evaluate software performance.
Customer Support Representative, May 1998  Aug 2003
 Provided accurate and appropriate information in response to customer inquiries.
 Demonstrated mastery of customer service call script within specified time frames.
 Built customer loyalty by placing follow-up calls for customers who reported product issues.
 Properly directed inbound calls in phone queues to improve call flow.
 Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
 Check to ensure that appropriate changes were made to resolve customers' problems.
 Determine charges for services requested, collect deposits or payments, or arrange for
billing.
 Refer unresolved customer grievances to designated departments for further investigation.
Education
LORD FAIRFAX COMMUNITY COLLEGE, MIDDLETOWN, VA
Computer Science Candidate, Expected graduation, Jun 2020
Additional Skills
 Service solutions expert
 Proficient with Microsoft Office Suite
 Strong problem solving ability
 Dedicated to process improvement
 High customer service standards.

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My New Resume

  • 1. Christine Rector1 67 B LUEBI RD W AY FR ONT RO YAL , VIR GI NI A 54 0- 66 0- 95 64 RECTO RCHR IS TI NE@ YAHO O. CO M Work Experience NORTH FORK RESORT ASSOCIATION, FRONT ROYAL, VA Security Gate Guard, Apr 2015 Present Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Answer alarms and investigate disturbances. Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed. HOME CARE SOLUTIONS, FRONT ROYAL, VA Personal Care Attendant, Apr 2011 Feb 2015 Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle. 7-11, MARSHALL, VA Cashier, Jul 2010 Apr 2011 Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Sell tickets and other items to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Supervise others and provide on-the-job training.
  • 2. NETWORK SOLUTIONS LLC, HERNDON, VA Technical Support Analyst, Aug 2006 Aug 2009 Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications. Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers. Provided real-time support to everyday users of email, domain name registration, Website support and SSL certificate installation and management. Researched, documented and escalated cases to higher levels of support according to internal procedures. Technical Support Analyst II, Aug 2004 Aug 2006 Created new accounts, reset passwords and configured access for users. Developed documentation for common processes for both support staff and end-users. Assisted in process refinement to improve customer service and support. Researched, documented and escalated cases to higher levels of support according to internal procedures. Quality Assurance , Aug 2003 Aug 2004 Design test plans, scenarios, scripts, or procedures. Test system modifications to prepare for implementation. Document software defects, using a bug tracking system, and report defects to software developers. Identify, analyze, and document problems with program function, output, online screen, or content. Monitor bug resolution efforts and track successes. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Investigate customer problems referred by technical support. Visit beta testing sites to evaluate software performance. Customer Support Representative, May 1998 Aug 2003 Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation.
  • 3. Education LORD FAIRFAX COMMUNITY COLLEGE, MIDDLETOWN, VA Computer Science Candidate, Expected graduation, Jun 2020 Additional Skills Service solutions expert Proficient with Microsoft Office Suite Strong problem solving ability Dedicated to process improvement High customer service standards.