TFIN is a fast growing $2 billion enterprise company with 7,300 employees worldwide that provides customer service application and management solutions. Existing solutions are insufficient as most work is unstructured, slow, and hard to optimize. TFIN offers a new system of action to deliver customer service through self-service, experience building, automation, and collaboration that is effortless, connected, and proactive to resolve issues quickly and lower costs. The future of customer service with TFIN will provide benefits like new success stories, winning projects, increased profits, and strategic goals.
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1. TFIN (The Future Is Now)
The Future of Customer Service Application
2. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Fastest Growing $1B Enterprise Company
7300 Employees Major USA, Europe, Asia, Australia
$2+ Billion In Annual Revenue
3. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Most Work Is Unstructured, Slow & Hard
To Optimize
Email
Spreadsheets
Forms
Messages
Calls
4. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
The System Of Action
Self Services
Define Services
Build Experiences
Measure & Optimize
Collobrate & Resolve
Automate Solutions
5. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Customer Service Management
Customer service is the support you offer your customers both before
and after they buy and use your products or services that helps them
have an easy and enjoyable experience with you.
6. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Customer Service Is Key To Business
Success
Customer service management is a combination of solutions, workflow, and
processes that go into managing the customer relationship.
A 10%
increase in
customer
retention can
increase
profits by up
to 90%.
7. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Existing Solutions Are Not Sufficient
Problem Solving is defined by the dictionary as the
process of finding solutions to difficult or complex
issues.
Decision Making the action or process of making
choices (decisions), especially important ones.
It can also be the process of making choices by
identifying a (decision) after gathering information
and assessing alternative resolutions.
8. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
A New Way To Deliver Customer Service
E F F O R T L E S S
C O N N E C T E D
P R O A C T I V E
9. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
The Future of Customer Service
Resolving Customer Issues at Lightspeed
Productive Employees
Lower Operating Cost
Slow Resolution Times
10. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Benefits & Winnings
New Success Stories
Winning Projects with High Market Share
Carrying Out Activities That Will Increase The Profit
Margin
Reaching Strategic Goals, Developing Product Portfolio
Gathering the Organization Under a Single Service
Management Framework