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TFIN (The Future Is Now)
The Future of Customer Service Application
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Fastest Growing $1B Enterprise Company
 7300 Employees Major USA, Europe, Asia, Australia
 $2+ Billion In Annual Revenue
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Most Work Is Unstructured, Slow & Hard
To Optimize
Email
Spreadsheets
Forms
Messages
Calls
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
The System Of Action
Self Services
Define Services
Build Experiences
Measure & Optimize
Collobrate & Resolve
Automate Solutions
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Customer Service Management
Customer service is the support you offer your customers both before
and after they buy and use your products or services that helps them
have an easy and enjoyable experience with you.
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Customer Service Is Key To Business
Success
Customer service management is a combination of solutions, workflow, and
processes that go into managing the customer relationship.
A 10%
increase in
customer
retention can
increase
profits by up
to 90%.
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Existing Solutions Are Not Sufficient
Problem Solving is defined by the dictionary as the
process of finding solutions to difficult or complex
issues.
Decision Making the action or process of making
choices (decisions), especially important ones.
It can also be the process of making choices by
identifying a (decision) after gathering information
and assessing alternative resolutions.
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
A New Way To Deliver Customer Service
E F F O R T L E S S
C O N N E C T E D
P R O A C T I V E
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
The Future of Customer Service
 Resolving Customer Issues at Lightspeed
 Productive Employees
 Lower Operating Cost
 Slow Resolution Times
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Benefits & Winnings
 New Success Stories
 Winning Projects with High Market Share
 Carrying Out Activities That Will Increase The Profit
Margin
 Reaching Strategic Goals, Developing Product Portfolio
 Gathering the Organization Under a Single Service
Management Framework
Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m
Thank you

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  • 1. TFIN (The Future Is Now) The Future of Customer Service Application
  • 2. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m Fastest Growing $1B Enterprise Company 7300 Employees Major USA, Europe, Asia, Australia $2+ Billion In Annual Revenue
  • 3. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m Most Work Is Unstructured, Slow & Hard To Optimize Email Spreadsheets Forms Messages Calls
  • 4. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m The System Of Action Self Services Define Services Build Experiences Measure & Optimize Collobrate & Resolve Automate Solutions
  • 5. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m Customer Service Management Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you.
  • 6. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m Customer Service Is Key To Business Success Customer service management is a combination of solutions, workflow, and processes that go into managing the customer relationship. A 10% increase in customer retention can increase profits by up to 90%.
  • 7. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m Existing Solutions Are Not Sufficient Problem Solving is defined by the dictionary as the process of finding solutions to difficult or complex issues. Decision Making the action or process of making choices (decisions), especially important ones. It can also be the process of making choices by identifying a (decision) after gathering information and assessing alternative resolutions.
  • 8. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m A New Way To Deliver Customer Service E F F O R T L E S S C O N N E C T E D P R O A C T I V E
  • 9. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m The Future of Customer Service Resolving Customer Issues at Lightspeed Productive Employees Lower Operating Cost Slow Resolution Times
  • 10. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m Benefits & Winnings New Success Stories Winning Projects with High Market Share Carrying Out Activities That Will Increase The Profit Margin Reaching Strategic Goals, Developing Product Portfolio Gathering the Organization Under a Single Service Management Framework
  • 11. Gizlilik S脹n脹fland脹rmas脹 : Genel Payla脹m Thank you