Myfeelback
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The document discusses two French startup companies, My Feel Back and LegalySpace. My Feel Back was founded in 2011 in Toulouse, France and provides a mobile customer relationship management platform focusing on marketing, surveys, customer service, and live assistance. It had 5-10 employees in early 2013. LegalySpace was founded in 2009 in Merignac, France and provides an electronic document and contract exchange platform. It had 1-10 employees. The document provides rankings for both companies on various metrics like vision/strategy, product/value, and technology. It also discusses trends in customer relationship management, devices, and how the companies' platforms compare to competitors.
Myfeelback
- 2. PROJECTS ON SELECTED PLATFORM
- 3. THE DEALS CREATION: 2011 FOUNDERS :AURORE BEUGNIEZ KEY CHARACTERS :STPHANE CONTREPOIS - JULIEN HOURREGUE TAGLINE: COMMUNITY CUSTOMER FIRST SERVICE RELATIONSHIP HEADQUARTER: TOULOUSE - FRANCE ACTIVITY :MOBILE CUSTOMER RELATIONSHIP MANAGEMENT PRODUCTS: MARKETING - SURVEY - CARE - LIVE EMPLOYEES :5-10 PEOPLE IN EARLY 2013 WEBSITEWWW.MYFEELBACK.COM CREATION: JULY 2009 FOUNDER: VINCENT DREYFUS HEADQUARTER: MRIGNAC-FRANCE ACTIVITY: ELECTRONIC DOCUMENT, ELECTRONIC INVOICING AND CONTRACT, EXCHANGE DIGITAL PLATFORM. EMPLOYEES: 1-10 PEOPLE WEBSITE: WWW.LEGALYSPACE.COM
- 4. RANKINGS SUMMARY My Feel Back Legaly Space Vision, Mision & Strategy 2 3 Product & Value 2 3 Team & Leadership N/A N/A Technology 1 3 Go To Market 2 3 Business Model 2 3 Competitive Landscape 2 4 1.8 3.2
- 5. CUSTOMER RELATIONSHIP MANAGEMENT CRM eCRM Social CRM Social Media & Mobile
- 6. GLOBAL SMARTPHONE PENETRATION FORECAST
- 7. GLOBAL INTERNET DEVICE SALES
- 8. WEB BROWSING TREND Source: Flurry, comScore, Alexa and the U.S. Bureau of Labor Statistics
- 9. CRM DEVICE CHARACTERISTICS Personal Computer Smartphone/Tablet User Interface Web Browser Purpose Built Apps Navigation Mouse Touchscreen Information Entry Keyboard Keyboard/Audio/Video/ Picture
- 10. Saas service based on stetup and subscription without engagement QR code, NFC Multiplatf orm Form Creation Traceabili ty Diffusion Manage ment Analysis No direct competitors identified; Pattern application; International presence through partnership
- 11. ACQUISITION & PROCESSING SOLUTION FOR CONTEXTUALIZED CUSTOMER DATA, CREATION OF MULTI-CHANNEL CURRENT BUZZ CAMPAIGNS, SELF-MANAGED THROUGH A SAAS PROGRAM. PROMISE: COST REDUCTION AND IMPROVEMENT OF RESPONSIVENESS. MAJOR CUSTOMERS: LEGALYSPACE (29%100,000 ), NUMBER OF VOTES 75 LEGALIZATION OF DIGITAL DOCUMENTS EXCHANGE PROMISE: COST REDUCTION (E.G. THE COST OF SUPPLIERS BILL PRINTED ON PAPER IS 13,80 EUROS, INCL. INK, STAMPS, ENVELOPES, ETC. THE SAME DIGITAL BILL COSTS 4,00 EUROS.)
- 12. A GOOD OR BAD DEAL? Investment from six Business Angel (1 Million EUR) Creative and dynamic management team Potential market (CRM) Simple and unique platform (Survey, Marketing, Live and Care) Customer base High customer satisfaction Its A Good Deal