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resume ver 3.0 (April 2011)

matteo has focused on the Customer Relationship Management with experience in management consulting for financial services and transportation

matteo often says and hears words such as

matteo ’s academic age Matteo completes his first exam at La Sapienza University of Rome: Mathematical Analysis I Dec 18 1998

matteo ’s academic age Matteo completes his first exam at La Sapienza University of Rome: Mathematical Analysis I He wins the first of three annual scholarships that requires a cooperation with the computer science laboratory Dec 18 1998 Jan 28 2000

matteo ’s academic age Matteo completes his first exam at La Sapienza University of Rome: Mathematical Analysis I He wins the first of three annual scholarships that requires a cooperation with the computer science laboratory Matteo takes an internship at the Consulting Academy of CONSEL in Rome Dec 18 1998 Jan 28 2000 Apr 12 2004

matteo ’s academic age Matteo completes his first exam at La Sapienza University of Rome: Mathematical Analysis I He wins the first of three annual scholarships that requires a cooperation with the computer science laboratory Matteo takes an internship at the Consulting Academy of CONSEL in Rome Matteo writes his master thesis about VoIP network security assessment at Telecom Italia laboratory Dec 18 1998 Jan 28 2000 Apr 12 2004 Sept 13 2004

matteo ’s academic age Matteo completes his first exam at La Sapienza University of Rome: Mathematical Analysis I He wins the first of three annual scholarships that requires a cooperation with the computer science laboratory Matteo takes an internship at the Consulting Academy of CONSEL in Rome Matteo writes his master thesis about VoIP network security assessment at Telecom Italia laboratory He takes the Cisco Certified Network Associate ( CCNA ) at Cisco Academy Training Center of Rome Dec 18 1998 Jan 28 2000 Apr 12 2004 Sept 13 2004 Oct 23 2004

matteo ’s academic age Matteo completes his first exam at La Sapienza University of Rome: Mathematical Analysis I He wins the first of three annual scholarships that requires a cooperation with the computer science laboratory Matteo takes an internship at the Consulting Academy of CONSEL in Rome Matteo writes his master thesis about VoIP network security assessment at Telecom Italia laboratory He takes the Cisco Certified Network Associate ( CCNA ) at Cisco Academy Training Center of Rome Matteo completes a master’s degree in Telecommunication Engineering at La Sapienza University Dec 18 1998 Jan 28 2000 Apr 12 2004 Dec 17 2004 Sept 13 2004 Oct 23 2004

matteo ’s professional age Matteo cooperates as technological consultant to the “Protocols for multimedia IP security” project at La Sapienza University Jan 10 2005

matteo ’s professional age Matteo cooperates as technological consultant to the “Protocols for multimedia IP security” project at La Sapienza University Matteo is hired at CONSEL to develop projects for Vodafone Italia, Telecom Italia and Wind Telecomunicazioni Jan 10 2005 Apr 25 2005

matteo ’s professional age Matteo cooperates as technological consultant to the “Protocols for multimedia IP security” project at La Sapienza University Matteo is hired at CONSEL to develop projects for Vodafone Italia, Telecom Italia and Wind Telecomunicazioni He moves to Milan to work as Business Analyst at Busacca & Associati (B&A), a boutique management consulting firm Jan 10 2005 Apr 25 2005 Jan 30 2006

matteo ’s professional age Matteo cooperates as technological consultant to the “Protocols for multimedia IP security” project at La Sapienza University Matteo is hired at CONSEL to develop projects for Vodafone Italia, Telecom Italia and Wind Telecomunicazioni He moves to Milan to work as Business Analyst at Busacca & Associati (B&A), a boutique management consulting firm Matteo becomes Senior Consultant for his self-government client liaison, responsibility of implementation and management of single project stream Jan 10 2005 Apr 25 2005 Jan 30 2006 June 1 2008

matteo ’s professional age Matteo cooperates as technological consultant to the “Protocols for multimedia IP security” project at La Sapienza University Matteo is hired at CONSEL to develop projects for Vodafone Italia, Telecom Italia and Wind Telecomunicazioni He moves to Milan to work as Business Analyst at Busacca & Associati (B&A), a boutique management consulting firm Matteo becomes Senior Consultant for his self-government client liaison, responsibility of implementation and management of single project stream Matteo is hired at BEE Consulting to develop projects for leading Italian retail banks Jan 10 2005 Apr 25 2005 Jan 30 2006 June 1 2008 May 10 2010

matteo ’s professional age Matteo cooperates as technological consultant to the “Protocols for multimedia IP security” project at La Sapienza University Matteo is hired at CONSEL to develop projects for Vodafone Italia, Telecom Italia and Wind Telecomunicazioni He moves to Milan to work as Business Analyst at Busacca & Associati (B&A), a boutique management consulting firm Matteo becomes Senior Consultant for his self-government client liaison, responsibility of implementation and management of single project stream Matteo is hired at BEE Consulting to develop projects for leading Italian retail banks He has developed several projects for the value-based customer segmentation, definition and calculation behavioural and predictive indicators, definition and support commercial campaign, structure customer satisfaction and problem detection monitoring system. Jan 10 2005 Apr 25 2005 Jan 30 2006 June 1 2008 May10 2010 today

matteo and his projects for financial services

matteo and his last customer profiling project define the customer profiling of the frequent flyer customer base and differentiate commercial campaigns to particular and precise clusters of customers to improve share of wallet and retain potential churners . leading Italian airline company passenger load factor lower than national and international competitors Solution Clients Issue

matteo and his last customer profiling project defined macro and micro clusters such as: Result define the customer profiling of the frequent flyer customer base and differentiate commercial campaigns to particular and precise clusters of customers to improve share of wallet and retain potential churners . leading Italian airline company passenger load factor lower than national and international competitors Solution Clients Issue share of wallet potential revenue Challenges Diamonds Marginals Ambassadors

matteo and his last commercial campaign collect bank deposit and attract new customers with a co-marketing campaign between the bank and a telephone company . Opening a fixed saving deposit with “fresh” money, the bank customer receives the Apple iPhone 3G. leading Italian retail bank (the 5th largest by number of branches) lack of liquidity during the turmoil period Solution Client Issue

matteo and his last commercial campaign collect bank deposit and attract new customers with a co-marketing campaign between the bank and a telephone company . Opening a fixed saving deposit with “fresh” money, the bank customer receives the Apple iPhone 3G. leading Italian retail bank (the 5th largest by number of branches) lack of liquidity during the turmoil period Solution Client Issue in 45 working days (effective length of the campaign): 10.000 saving deposits opened; € 90 million bank deposit grown; new customers percentage of the campaign tripled the ordinary percentage (15% of the customers that adhered to the campaign are new while the ordinary value is 5%); the campaign aroused a great deal of interest among the press without any above the line advertising (no commercial TV, radio et al.). Results

matteo and his last selling efficiency project define and develop a Customer Relationship Management dashboard with descriptive , behavioral and predictive indicators for retail and corporate customers to characterize, distinguish, maintain and attract them three retail banks, two corporate banks and a system integrator poor commercial network selling efficiency Solution Clients Issue

matteo and his last selling efficiency project define and develop a Customer Relationship Management dashboard with descriptive , behavioral and predictive indicators for retail and corporate customers to characterize, distinguish, maintain and attract them three retail banks, two corporate banks and a system integrator poor commercial network selling efficiency Solution Clients Issue test demonstrated the efficiency of commercial proposition with CRM dashboard Result 42% 20% 33% 66% 14% 25% with CRM dashboard turned out well turned out uncertainly turned out badly without CRM dashboard + 110%

matteo works with these tools PowerPoint Excel Word Project Access Visio Microsoft Adobe Photoshop Premiere SPSS

credits: “i navigli, milano” picture of Paolo Margari flickr user sticky notes image of psdgraphics.com all brand names, logos, trademarks and registered trademarks belong to their respective owners

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