![Jibran Nadeem
1-780-266-0353
nadeem.jibran@gmail.com
Overview
 Skilled at learning new concepts and technologies very quickly and working well under pressure and
tight deadlines
 Enthusiastic and excellent at working individually or as part of a team (technical and functional)
 Self motivated individual with a drive to succeed and desire to learn and continue professional growth
 Communicate ideas clearly and effectively through strong written and verbal skills and professional
mannerism
Education
Masters of Science in Information Technology and Management June 2012 - December 2013
University of Texas at Dallas - Richardson, TX
 Degree focus on Enterprise Systems
 Scholar with Distinction, GPA 3.9
Bachelor of Commerce in Accounting September 2007 - April 2011
University of Alberta School of Business - Edmonton, AB
Work Experience
SAP AIS Analyst I (Opportunity Concept) June 2014 - May 2015
City of Edmonton, IT Branch - Edmonton, AB
 Documenting problem solving techniques for clients using SAP tools and processes (SAP HR, SAP PM)
 Comprehension of SAP business processes and workflows and delivering support to SAP users
 Development and maintenance of training material for users
 SAP Configuration [SAP Reference IMG] - Creating and maintaining pay scale groups and levels
 Creating/updating notifications for transports from Development to Quality to Production environments
 Tier 2 level support services and operational activities in SAP HR module such as maintenance of HR
master data, daily IT time approval, cost center reconciliation, employee reconciliation between
PeopleSoft and SAP
 Worked with respective SAP team members and participated in resolving / triaging Remedy tickets
(work requests) from SAP clients / users
MMCI Mobility Project - City of Edmonton Drainage Operations (SAP Work Manager 6.0)
 Gathering and documenting business requirements and processes
 Performed complete system internal testing of mobility application for both initial implementation and
post go-live enhancement package
 Responsible for signing off on all development items for bug fixing/enhancements and presenting the
business with enhancement recommendations based on analysis and evaluation of end user experience
 Responsible for finding bugs within the application, analyzing the root causes and documenting steps
taken to encounter issues, and for ensuring that application customization and development was aligned
with business requirements
 Liaison between internal IT team and SAP Developers (India / Active Global Support) for all issues
 Controlled tracking and updating of all defect items and pain points found during all phases of the
project implementation
 Creating, updating, and managing tickets raised with SAP through SAP Support Portal
 Conducted User Acceptance Testing with clients for initial implementation and post go-live
enhancement package](https://image.slidesharecdn.com/2c00a75f-8e6a-4dfe-a7df-4a2127b80e99-150514181140-lva1-app6891/85/Nadeem-Jibran-Resume-1-320.jpg)
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- 1. Jibran Nadeem 1-780-266-0353 nadeem.jibran@gmail.com Overview  Skilled at learning new concepts and technologies very quickly and working well under pressure and tight deadlines  Enthusiastic and excellent at working individually or as part of a team (technical and functional)  Self motivated individual with a drive to succeed and desire to learn and continue professional growth  Communicate ideas clearly and effectively through strong written and verbal skills and professional mannerism Education Masters of Science in Information Technology and Management June 2012 - December 2013 University of Texas at Dallas - Richardson, TX  Degree focus on Enterprise Systems  Scholar with Distinction, GPA 3.9 Bachelor of Commerce in Accounting September 2007 - April 2011 University of Alberta School of Business - Edmonton, AB Work Experience SAP AIS Analyst I (Opportunity Concept) June 2014 - May 2015 City of Edmonton, IT Branch - Edmonton, AB  Documenting problem solving techniques for clients using SAP tools and processes (SAP HR, SAP PM)  Comprehension of SAP business processes and workflows and delivering support to SAP users  Development and maintenance of training material for users  SAP Configuration [SAP Reference IMG] - Creating and maintaining pay scale groups and levels  Creating/updating notifications for transports from Development to Quality to Production environments  Tier 2 level support services and operational activities in SAP HR module such as maintenance of HR master data, daily IT time approval, cost center reconciliation, employee reconciliation between PeopleSoft and SAP  Worked with respective SAP team members and participated in resolving / triaging Remedy tickets (work requests) from SAP clients / users MMCI Mobility Project - City of Edmonton Drainage Operations (SAP Work Manager 6.0)  Gathering and documenting business requirements and processes  Performed complete system internal testing of mobility application for both initial implementation and post go-live enhancement package  Responsible for signing off on all development items for bug fixing/enhancements and presenting the business with enhancement recommendations based on analysis and evaluation of end user experience  Responsible for finding bugs within the application, analyzing the root causes and documenting steps taken to encounter issues, and for ensuring that application customization and development was aligned with business requirements  Liaison between internal IT team and SAP Developers (India / Active Global Support) for all issues  Controlled tracking and updating of all defect items and pain points found during all phases of the project implementation  Creating, updating, and managing tickets raised with SAP through SAP Support Portal  Conducted User Acceptance Testing with clients for initial implementation and post go-live enhancement package
- 2. Jibran Nadeem 1-780-266-0353 nadeem.jibran@gmail.com  Providing on-site end user support and application troubleshooting during go-live and remote support post go-live  Creation of support documentation for Drainage Operation super users, internal trainers, and support personnel for post go-live support  Conducted application training for end users and Drainage Operations internal trainers  Provided application specific SAP training (HR / PM) to Drainage office support staff and supervisors and helped set up variants for easier and efficient end user support Senior Product and Sales Specialist May 2011 - December 2011 Best Buy Canada - Edmonton, AB  Demonstrated strong work ethic and leadership skills in sales and was promoted to Department Assistant Supervisor in a few months ahead of normal promotion period  Consistently achieved monthly sales targets as a result of in-depth knowledge of products and services which helped attain skills to enhance closing sales  Utilized excellent communication skills to develop client relationships to provide best possible service to clients and obtain repeat sales  Trained new and junior staff by exemplifying company policies, strategies, and product and sales knowledge Technical Skills  Proficient understanding of SAP ECC Functional Modules (HR, PM, SD)  Proficient in front end components such as Query Designer, Crystal Reports and Dashboard  Understand business process management, business analytics, data analysis, SDLC  Understand integration and configuration of an accounting information system using SAP FI/CO modules as a direct result of coursework  Good understanding of cloud principles and virtualization  Designing databases, designing and building dimensions, performing data loads, performing calculations and aggregation in Hyperion Essbase  Knowledge of end user tools such as Smartview and Excel Add-In for Hyperion Essbase  Writing MaxL scripts / calculation scripts / MDX scripts  Ability to create reports based on user requirements through use of spreadsheets or reporting software  Analyzing and creating Use Cases, Use Case Descriptions, Use Case Diagrams, Activity Diagrams, Class Diagrams, Sequence Diagrams, Business Flow Diagrams, Entity Relationship Diagrams, Database Design, Business Processes  Configuring and installing various hardware, software, and networking equipment and performing general and preventative maintenance  Performing back-ups and recovery of data as required Certifications and Awards Oracle Essbase 11 Certified Implementation Specialist April 2014 Oracle Partner Network Enterprise Systems December 2013 University of Texas at Dallas, Naveen Jindal School of Management SAP Student Recognition Award December 2013 SAP University Alliances
- 3. Jibran Nadeem 1-780-266-0353 nadeem.jibran@gmail.com Relevant Coursework SAP Business Data Warehousing Integrated Accounting Info Systems - SAP FI/CO SAP Enterprise Resource Planning Database Management Systems SAP Customer Relationship Management Systems Analysis and Project Management Data Communications Cloud Computing Software  SAP ECC, SAP BW, SAP CRM, SAP Work Manager 6.0  Oracle Hyperion Essbase, Hyperion Planning  Microsoft SQL, MS Visio, Crystal Reports  Advanced knowledge of MS Office - Word, Excel, PowerPoint, Outlook, Access  Google Applications - Gmail, Google Docs, Calendar, Drives, Sheets, ºÝºÝߣs  Windows Vista, Windows 7, Windows 8, Mac OS X Volunteer Experience Volunteer South Asian Student's Association (SASA) - University of Alberta  Created awareness of South Asian culture and promoted unity by taking initiative in leading volunteer activities for events  Requested by an executive to be a judge for SASA events and talent programs