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Na'ela Al-Dajani CV
- 1. N A E L A A L D A J A N I Address: Amman, Jordan Mobile: +962 78 8987837 +962 79 6394204 Date of Birth: 14th Jun. 1987 Marital Status: Single Place of Birth: Jeddah - KSA Nationality: Jordanian E-mail: n.dajani@hotmail.com PERSONAL PROFILE AND OBJECTIVES Computer Science graduate from Jordan University of Science and Technology. Looking forward to work for a reputable organization where I can apply my knowledge, my abilities and my personal skills to achieve prosperous levels in my career. I am willing to give total support to the organization that I am in, with the experience and capabilities that I have, in order to achieve organizations goals and create mutual benefits. EDUCATION 2005 2009: Bachelor Degree of Computer Science from Jordan University of Science and Technology. Took the complete sequence of project life cycle courses (software engineering, System analysis, and project management), Communication skills courses, and Human Resources Management course. Graduation Project was built using ASP.Net and AJAX tools with C# as a programming language it was BBS (Bulletin Board System) for our university Using SQL Server 2005 for secured DB. Average: 3.3, 77% rating is very good B+. EXPERIENCE June, 12 Present : Project Manager -Amman, Jordan MarkaVIP: AM RESPONSIBLE FOR THE FOLLOWING: Full Project Handling and Applying Project Management Knowledge Areas Project Budgeting Project Scope Definition and Requirements Gathering Full Project Planning with Activities Estimation Reporting Projects KPIs to CEO and Projects owners Help develop the different project charters for all departments and cross-functional initiatives Develop the Project Timelines and Work Breakdown Structures on our Netsuite Project Management solution (OpenAir) including key activities and milestones
- 2. Help prepare and conduct the kick-off of the transformation program (Stakeholder meeting, Program introduction to employees, assignment of project team leads/counterparts from all involved the departments, etc.) Develop reporting structure and documents (e.g. flash reports, management meetings) Follow-up with team lead on progress and escalate key issues to relevant parties and senior management when required Understands and demonstrates MarkaVIPs core values and Leadership Principles Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures Shapes the direction of the team, keeps them focused and motivated to deliver the right results Solves issues by proactively identifying and provide solutions root cause barriers to accuracy, productivity, and quality ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline- driven environment Demonstrates ability to influence, manage, and present ideas via clear written and oral communication Demonstrates emotional maturity and grace under pressure in all communications Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies ONE OF THE MANAGED PROJECTS: I was assigned as project manager with program director to manage full Oracle implemantion plan for the whole company operations , the solution included : OM Module Financial Procurement Sieble CRM implementation Warehouse management my role on the project was as the following: update project plan and follow up with oracle project manager on it coordinate all requirements gathering sessions between Markavip team and vendor consultants gather and sign up all project documents from Markavip business owners and send them Oracle consultants manage and follow up ,on all project change requests and issues log between the two teams (MVIP and Oracle) plan teams needs ( travel , logistics , payments , outsource communications ) plan communication between teams , and the communication hierarchy Aug, 10 May, 12 : Associate Project Manager -Amman, Jordan RUBICON GROUP HOLDING: AM RESPONSIBLE FOR THE FOLLOWING: Follow up on projects Prepare Projects initiation documents and kick off meetings Develop project Work break down structure Develop project plan and stakeholders register Update Project Progress Resolve Human Resource allocation Conflict Requirements Gathering from project stakeholders Communicate with project Stakeholders regarding issues , updates , human resources , Change requests Work on Oracle E-business suite (ERP )
- 3. Mar, 10 Aug, 10 : System Administrator -Amman, Jordan MedNet Jordan: am responsible for the following: Full Support for the Company Software and hardware. Responsible for the Servers in the company and their backups and their monitoring tools, also troubleshooting them in the occurrence of any problem example on the servers (Red hat Servers, oracle servers). Total support for the Servers software and the running applications in the company. Dec, 09 Mar, 10: Associate Project Manager -Amman, Jordan Transition-Tech for Software Engineering. Three Months Volunteer work as an Associate Project Manager, I was responsible to do the following Developing a Project Plan using MS Project. Developing Project Charter and other project Documents. Generating a Daily and monthly Reports for projects. Full project Tracking and Handling. Mar, 09 Oct, 09: Customer Support Engineer Amman, Jordan Estarta Solutions (Cisco Systems) Technical Assistance Center (TAC) Wireless and AAA team gain the technical experience according to the Wireless Technology and troubleshooting wireless networks, Autonomous Access points and lightweight Access Points Configurations and troubleshooting. Wireless LAN Controllers (WLC) configuration and troubleshooting synchronized with Wireless Control System (WCS). Access Control Server (ACS) configuration and troubleshooting. Mobility Anchor with roaming issues. Working in a whole Cisco Unified Wireless Network {CUWN} configuration and troubleshooting. Soft skills in dealing with different type of customers, writing skills handling cases of different types simple ones to most complicated urgent ones. Dealing with software bugs and applying workarounds on them. Customer relationship management , the customer satisfaction was our first priority CERTIFICATIONS AND ACTIVITIES CCNA certified. CAPM certified, took the course at method group Preparing for PMP Took five courses of ENJAZ and been graduated by Queen Rania Al Abdulla. LANGUAGES Arabic (native language): Speaking, reading and writing English (excellent and fluent): Speaking, reading and writing French (Poor ) :Speaking, reading and writing
- 4. SKILLS Working Using Microsoft Project Professional 2010 Oracle ERP NetSuite Cloud Windows Server 2003 with Active Directory. Microsoft Visual Studio .net using (VB and C#). Microsoft SQL server 2005. Have excellent knowledge with working in structured system development methodologies (Worked using the SDLC methodology). Network simulation programs (Packet Tracer). REFERENCES Will be provided upon request