NASSER INASS RESUME
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The document provides a summary of Inass Nasser's work experience and qualifications. Nasser has a Bachelor's degree in Business Administration with an accounting major and has worked in both accounting and customer service roles. Nasser's most recent work includes positions as a customer service representative at Xerox call center and Marshall's, as well as prior accounting assistant and customer service roles in Jordan.
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ROE D. SON
728 Circle
Union City
(706)-2545
[email?protected]
ASSISTANT MANAGER
Payroll Coordinating ~ Administrative Assistant ~ Office Management ~ Customer Service
Conscientious, meticulous individual with an outstanding background of service as an assistant manager and client service representative. An individual with success in supporting superiors, customers and employees. Possesses comprehensive experience in all office functions, including:
¡¤ Typing proficiency in MS Word, PowerPoint, Excel, Access, SAP, and Kronos.
¡¤ Type 40 wpm; expertise in multi-line telephone systems, scanner, faxes, and copiers.
¡¤ Files, screens telephone calls, maintains schedule and inventories and distributes mail.
¡¤ Provides outstanding support in maintaining numerous calendars, tracking correspondence/suspense, and payroll processing.
INTERFACE, Atlanta, Georgia 2019 ¨C Present
Employee & Customer Experience Specialist
¡¤ Assistant Manager often take the lead on, employee & customer event planning.
¡¤ Partner with cross functional teams to ensure effective communication.
¡¤ Prepare operational reports and schedules to ensure accuracy and efficiency.
¡¤ Help maintain physical security and building access authorizations.
¡¤ Organize WELL certified catering for employee/customer meetings.
¡¤ Assists Facilities Manager with the coordinating building maintenance.
¡¤ Create event budgets and manage accounts payable for employee and customer activities.
¡¤ Ensure superior employee and customer experience.
INTERFACE, LaGrange, Georgia 2013 ¨C 2019
Project Planning Coordinator
¡¤ Managed and supported the Services Department of the Freestyle Logo Program.
¡¤ Prepared and reviewed operational reports to ensure accuracy and efficiency.
¡¤ Consistently reviewed process for all products to ensure best practices were being followed.
¡¤ Interact with Management Teams and develop relationships.
¡¤ Created process improvement plans.
¡¤ Planning and coordination of a program and its activities.
¡¤ Ensured implementation of policies and practices.
¡¤ Maintained budget and tracking expenditures/transactions.
¡¤ Calculated and prepared price quotes for Account Executives.
INTERFACE, LaGrange, Georgia 2011 - 2013
Customer Service Professional
¡¤ Provided customers information about products/services, manage orders, and accounts.
¡¤ Recorded keeping of customer interactions and transactions.
¡¤ Checked to ensure that appropriate changes were made to resolve customers' problems.
¡¤ Determined charges for services requested, collect deposits or payments.
¡¤ Solicited sales of new or additional services or products.
¡¤ Assisted customers with product availability, order entry, and follow-up.
¡¤ Processed orders via fax, email, written purchase orders and EDI.
¡¤ Authorized shipment of orders and coordinated shipping between various departments.
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Cynthia Batiste has over 8 years of progressive experience in administrative roles. She has strong computer skills including proficiency in Microsoft Office, Excel, Access, and Oracle. Her experience includes roles as an administrative assistant providing support to corporate security, HR, and executive teams. She has experience with inventory control, document management, scheduling, and customer service.ResumeNKM
ResumeNKMNicola K. Myers
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Nicola K. Myers is an administrative assistant with over 10 years of experience providing administrative and staff support. She has a proven track record of quickly learning new processes and using skills like PowerPoint, Excel, and customer service to resolve issues. Her resume highlights roles providing administrative assistance to Sacred Heart University, DTZ/UGL Services, and Prudential Financial, where she coordinated tasks, prepared reports, and assisted management. She has strong computer skills including Microsoft Office, Internet research, and calendaring systems.Carmelletha Resume 2016
Carmelletha Resume 2016Carmelletha B Rice
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Carmelletha Rice has over 20 years of experience in account management, records management, business planning, procurement, collections, and call center operations within various industries. She possesses strong communication, organizational, and leadership skills. Her technical skills include Microsoft Office, AMDOCS, Comtrac, and VLOOKUP. She currently works as a Business Support Representative at TVA-BFN, where her duties include receiving and logging approval forms, obtaining signatures, and assisting with site events. Previously she held roles in credit and collections analysis and call center customer service.Diana Burns Resume
Diana Burns ResumeDiana Burns
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Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook) Diana burns 6 27-16-3
Diana burns 6 27-16-3Diana Burns
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Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook) C Riley resume
C Riley resumeCarole Riley
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Carole Riley has over 20 years of experience in customer service and account management. She currently works as a Customer Care Representative for Therapeutic Living for Families, where her responsibilities include client outreach, scheduling appointments, processing payments, and completing administrative tasks. Previously, she held customer service roles at SC Foster and Agilent Technologies, where she processed orders, handled customer issues, and provided support to sales teams. Riley has a Project Management Certification and lists strong communication, problem solving, and training skills.ChristiGardnerResume
ChristiGardnerResumeChristi Gardner
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Christi Gardner has over 15 years of experience in executive management, including positions in government contracting, business ownership, and facility management. She has a demonstrated record of success in areas such as resource management, customer service, and using automation software. Gardner's work history includes positions managing day-to-day operations for various companies and overseeing a fitness facility. She is currently pursuing a nursing degree.ResumeCSB_2015
ResumeCSB_2015Connie Blank
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The document provides a summary of Connie Blank's 25 years of experience in administrative support roles for upper management and engineering staff across various industries. She has strong technical skills in Microsoft Office, databases, and design software, as well as experience in record keeping, customer service, training, and office management. Her most recent roles include providing receptionist and administrative support at financial and insurance firms between 2013-2015.Nichole_Miller_Resume
Nichole_Miller_ResumeNichole Miller
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Nichole Miller has over 15 years of experience in accounting, administration, and customer service roles. She has a proven track record of managing accounts receivable and payable processes, payroll administration, and contract administration. Miller is proficient in Microsoft Office, accounting software such as Sage and Excel, and customer relationship management systems like Siebel. She aims to provide exemplary customer service and uses data analytics to improve processes and resolve issues.Dena D. Alanis Resume1
Dena D. Alanis Resume1Dena Alanis
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Denise Alanis has over 12 years of experience in office administration and customer service roles. She has strong skills in Microsoft Office, QuickBooks, bookkeeping, payroll, and billing. Her most recent roles include receptionist positions at Pyro Spectaculars and Hy Tech Tile where she welcomed visitors, answered phones, and provided administrative support. She has an Associate's degree in Business Administration and Information Systems.Hayden Tracy - Resume - referees
Hayden Tracy - Resume - refereesTracy Hayden
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Tracy Hayden has over 15 years of experience in administrative, sales support, and office management roles. She has a proven track record of streamlining processes, building strong customer relationships, and providing efficient support across various industries including IT, healthcare, real estate, and bookkeeping. Her technical skills include proficiency in accounting software like MYOB, QuickBooks, and Xero, as well as CRM systems like SAP, Salesforce, and Remedy.Human Resource Analyst-Olivia Nyakupfuka
Human Resource Analyst-Olivia NyakupfukaOlivia Nyakupfuka
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Olivia Nyakupfuka has over 10 years of experience in banking, finance, and customer service. She has a Bachelor's degree in Business Administration with a double major in Financial Services and a minor in Psychology. Some of her professional experiences include working as a Bankruptcy Loan Specialist at Wells Fargo, an Investment Banking Operations Analyst at Credit Suisse, an Apartment Leasing Consultant, and a Book Keeper and Front End Attendant at The Home Depot. She has strong skills in Microsoft Office, accounting software, and communication.Antonious Yousef Resume
Antonious Yousef ResumeAntonious yousef
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This document provides a summary of Antonious Yousef's experience and qualifications for a customer service representative role. He has over 8 years of experience in call centers and is bilingual in English and Arabic. Some of his key accomplishments include attaining a 97% customer satisfaction rate and becoming a lead trainer. His most recent role was as a supervisor at Citi Bank in Dubai where he managed customer service representatives and recovery/legal units.Resume - Kevin Brock
Resume - Kevin BrockKevin Brock
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This document is a resume for Kevin Brock summarizing his work experience in office administration, customer service, retail sales and security. It highlights his strong organizational, communication, and technical skills. His resume details work history from 2011-present in roles such as an independent consultant, customer service administrator, cashier, and security officer. It also lists his education as a Bachelor's degree in English from the University of Phoenix Online.OMISA GREEN-2017
OMISA GREEN-2017Omisa Green
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Omisa Green has over 7 years of experience in various administrative roles. She has strong skills in areas like administration management, time management, active listening, and customer service. She is currently pursuing a Business Administration degree at Union County College. Her resume highlights roles providing administrative support to professionals in healthcare, social services, and business organizations.NASSER INASS RESUME
- 1. INASS NASSER ? Address: Raleigh, NC, USA ? Cell: (919) 607 6049 ? Email: inassnasser@icloud.com __________________________________________________________________________________________ SUMMARY Graduate with a Bachelor of Business Administration with Accounting major. Worked in both Accounting and Customer service fields. As Accountant I have a good knowledge in basic Accounting, analyzing revenues and expenses and financial statements. As a Customer service representative I have a good experience in call center environment, company systems such as live support, and managing company website. Resourceful, organized, analytical and detail-driven with capabilities in completing multiple projects with competing deadlines. General Accounting Problem Solving Customer service and relation Strong organization skills Active listening skills Telecommunication skills Adaptive team player EXPERIENCE 1- Customer service representative at Xerox call center 11/2015- time being 2- Customer service at Marshall¡¯s in Raleigh, NC 08/2014- 11/2015 (Customer service and floor assistant.) 3- Accountant assistant at triangle tax and accounting 12/2013-07/2014 ? A-Complete reconciliations for bank account and petty cash. ? B- Perform tax reporting requirements in coordination with CPA firm. ? C-Compiling accounting information , analyzing expense accounts for closing process and verifying invoices for accuracy and payments submitted ? D-Filling documents ? E-Verifying records ? F-Strong understanding of accounting practices and principles, preferably in a non-profit setting. ? G-Carry out all bookkeeping responsibilities including Accounts Receivable and Accounts Payable, and assist with payroll in coordination with CPA firm.
- 2. 4- Customer service officer at D1g in Amman ¨C Jordan 05/2013-11/2013 ? A-Managing company website by adding content , moderating content and online ? Customer support. ? B-Researched, calmed and rapidly resolved client conflicts to prevent loss of key account. ? C- Preparesawide varietyof reports,documentsandcorrespondence of a confidential and non-confidential nature (e.g.,letters,memorandums,meeting minutes, charts, operational procedures, manuals) for the purpose of documenting activities, providing written reference, and/or conveying information. ? D- Oversees day-to-day office workload for the purpose of ensuring the completion of activities in an accurate and timely manner. ? E-Coordinates a variety of projects and functions (e.g., meetings, workday events) ? F- Compiles data from a variety of sources (e.g., time sheets, budget reports, specialized reports,personnel records)forthe purpose of processingdataincompliance with financial, legal and/or administrative requirements. 5- Customer service representative at Extensya in Amman ¨C Jordan 11/2011-04/2013 ? A-Property directed inbound calls in phone queues to improve call flow. ? B- Made reasonable procedure expectations to accommodate unusual customer request. ? C- Providedaccurate andappropriate informationinresponse tocustomerservice inquiries. ? D-Developed effective relationships with all call center departments through clear communication. ? E- Workedwithuppermanagement to ensure appropriate changes were made to improve customer satisfaction. ? F- Provided input to assist in selections and implementation of new phone system. 6- Accountant at power engineering world in Amman ¨C Jordan 07/2011-10/2011 ? Recording betty cash, Remittances. EDUCATION Wake Technical Community College, Raleigh, NC , USA May 2015 Teller Training certification. Al-Balqa applied university, Amman, Jordan June 2011 Bachelor of business administration with accounting major. VOLUNTEERING ACTIVITIES Coordinator and organizer in job fair. LANGUA GES Arabic / English