National Bank of Belgium NBB Infosession for ERP
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This document discusses VOO's quadruple play offering of TV, internet, landline, and upcoming mobile services. It then details the requirements and processes for SEPA direct debit mandates, including the four corner model, mandate management workflows, transaction types and related next collection rules, mandate amendment reporting, and benefits of migrating existing mandates and moving to eMandates. Contact information is provided for further discussion.
National Bank of Belgium NBB Infosession for ERP
- 1. NBB SEPA ERP Day: Corporate requirements for a Customer Centric Solution Byron Soulopoulos Twitter: @Soulopoulos
- 2. The VOO o鍖ering: Triple/Quadruple Play TV Internet Tel Mobile ~25 analogue television channels The fastest internet in Wallonia Landlines In the course of 2013 : launch -> 100Mbps of mobile, voice and data ~150 digital, SD, HD, 3D television Unlimited packs, from landline to subscriptions channels n standard wifi modem landline VOOcorder (PVR) and VOObox Wifi homespots (HD decoder) VOOmotion, TV on tablets, VOD smartphones and PC Exclusivity of Be tv pay-tv channels VOOfoot: Belgian division 1 championship Double Play, Triple Play and soon Quadruple Play Packs 2
- 4. SDD Core Mandate Four corner model Debtor Creditor 1 2 3 1. VOO sends the SDD Mandate to the customer 2. The Customer signs and sends it back to VOO 3. VOO Validates the Mandate (Signature, Date, IBAN, BIC, etc), creates mandate MRI & PDF and sends a confirmation letter back to the Debtor. CSM/CEC Debtor Bank Creditor Bank + Migration of existing Belgian Mandates (Dom80) via NBB 4
- 5. Mandate Management Paper Flow CREDITOR ID UMRef Contract ID IBAN BIC Date (sign) Location (sign) Signature 5
- 6. Migration existing Belgian Mandates (DOM80) -> SEPA Direct Debit Creditor SDD DOM80 DOM80 IBAN Active 3 BIC UMRef DOM80 1 2 Debtor Bank Creditor Bank 6
- 7. Customer CaTV TV NET TEL Mobile 7
- 8. Mandate Management Mandate changes SDD rulebook says for changes in: 1. Unique Mandate Reference (UMRef) 2. creditor identification 3. creditor name 4. debtors account number (IBAN) A. to another number within the same bank B. to another number with another bank (BIC) The creditor must report the amendments to the Creditor bank as part of the next collection (as a mandate amendment). Additional attention point: in case 4.B, the creditor must send the next collection as a FIRST. The paper mandate must be updated as well. Necessary to counter refund requests! Creditor to evaluate if new mandate might not be more opportune instead of working with a mandate amendment 8
- 9. Transaction Management SDD Sequence type Type of R-trx Next collection sent by the Creditor Before Due Date: Reject or Request for with same mandate based on R- Cancellation (RFC) transaction received After Due Date: Return/Refund First (FRST) Reject/RFC/Refusal First (FRST) First (FRST) Return/Refund Recurrent (RCUR) Reject/RFC/Refusal/Return/ Recurrent (RCUR) Recurrent (RCUR) Refund Last (FNAL) Reject/RFC/Refusal Last (FNAL) Last (FNAL) Return/Refund Mandate expired One OFF (OOFF) Reject/RFC/Refusal One OFF (OOFF) One OFF (OOFF) Return/Refund Mandate expired 9
- 10. Combina=on DD Type -足 R Transac=on Type -足 Mo=f (cfr CS 127) source: Beno樽t Henrion, BeTV
- 11. eMandates 54% = Stamps & Letters 11
- 12. Byron Soulopoulos Byron.Soulopoulos@sta鍖.voo.be WebSite: www.voo.be Contact information at VOO: Business: Laurent Berti laurent.berti@wbcc.eu