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National R&R | AIESEC FTU HCMC | Best iGCDP award

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Quí Ng?c D??ng Th?
Quí Ng?c D??ng Th?

This document outlines details of various projects and initiatives for an organization including customer experience metrics, knowledge sharing activities, international recruitment numbers, project development details, and nonprofit sales. Key information provided includes NPS survey results, an online project wiki, international recruitment percentages for different programs, examples of project websites and financial information, orientation documents, and recruitment and host family details for several projects. More details are available in an attached Google Doc file.

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NATIONAL R&R APPLICATION ILEAD 2014 BEST iGCDP AWARD AIESEC FTU HCMC
OUTLINE 1) CEM 2) Bank of Knowledge 3) IR 4) Project Development
1) CEM ? NPS: 37 ? Cases closed/cases opened: 5/0 ? Response rate: 72 % ? % promoter: 47,94% ? No of comments: 59 ? Innovation to improve quality
1) CEM ? Innovation to improve quality ? ? ? ? ? ? Include NPS survey in the JD and the promotion package Include NPS survey in the First Email Template Mention NPS survey during the end of the interview Train buddy to be influential on interns Educate interns about NPS in Orientation Day Create "NPS tracking tool" in LC level https://docs.google.com/spreadsheet/ccc?key=0AqZJ7r5LIMbidHpnNVUw T3E1RmtmYnBiRlNLVkd3OEE&usp=drive_web#gid=1 ? Quality Manager track NPS weekly and update NPS situation in OCP meeting to remind non-response cases, detractor cases, open cases... ? Add responsibility of reminding EP to fill in NPS survey in buddy's JD ? Analyze self-select issues to know what we need focus on for better experience of interns:
1) CEM Promoter a) Matched: ? Cross-cultural understanding & awareness: ? Send FAQ and Intern’s Guide for interns after matched (attached file) ? Ask buddy to read FAQ file carefully to instruct interns about visa, transportation, accommodation ? Personal development: personal development plan & personal goal setting ? Ask EP Manager in home LC make personal development plan & personal goal setting for EP and send to TN manager. ? Opportunity to create positive societal impact: Visible impact of the project/organization & Visible impact of the Job Description ? TN manager explain impact of project in JD ? OC Matching must be passionate about project’s impact, OCP deliver trainings for OC matching about the WHY of project => OC Matching will communicate with interns about impact of project during the interview
1) CEM Promoter b) Realized: ? Integration by the hosting entity: Integration into the local culture & Integration into the local chapter ? Vietnamese class ? Buddy take care interns on first days in Vietnam, especially instruct interns how to take the bus ? Logistical support: Pick-up, Accommodation, Introduction to the organisation/project ? Buddy confirm to pick interns up at the airport and introduce host one week before arrival ? Buddy picks interns up at the airport and takes them to their host safely ? Organize Orientation day ? Cultural preparation: Resource/contact sharing for cultural preparation & Cultural preparation meeting or event ? Buddy takes interns around the city, hang out with them ? Organize Vietnamese class for all projects ? Invite all interns from all projects for bonding after OC Meeting of project
1) CEM Promoter c) Completed: ? Cross-cultural understanding & awareness: Awareness about local culture, Living diverse cultures and having a multi-cultural experience & Crosscultural working experience ? Personal development: Personal development plan & Personal goal setting ? Opportunity to create positive societal impact: Visible impact of the project/organization & Visible impact of the Job Description ? Evaluation forms after each event and show the reports to interns ? Sugar cube session for all event attendees => interns can read and see the impact of the event ? Record video clips, photos about the event and post in Internal Group, Youtube ? AIESEC’ support during the experience
1) CEM Passive & Detractor a) Matched: ? Visa documents and information: Visa documents processing time & Information about the exchange conditions ? Instruct interns about visa online ? Put all information about visa in Intern's guide ? Information provided about the GCDP programme: Exchange participant responsibilities & programme policies (XPP), Programme benefits explanation & Objectives of the programme => OGX side b) Realized: ? Job-description clarity and alignment: Job-description aligned with the TN form & Job-description clarity ? Send project update by newsletter 1 week before RE ? Integration by the hosting entity: Integration into the local culture & Integration into the local chapter ? Encourage interns join OGX activities, trainings of LC ? Logistical support: Accommodation & Introduction to the organization/project
1) CEM Passive & Detractor c) Completed: ? Cross-cultural understanding & awareness: Awareness about local culture, Living diverse cultures and having a multi-cultural experience & Cross-cultural working experience ? Personal development: Personal development plan & Personal goal setting ? Opportunity to create positive societal impact: Visible impact of the project/organization & Visible impact of the Job Description ? Evaluation forms after each event and show the reports to interns ? Sugar cube session for all event attendees => interns can read and see the impact of the event ? Record video clips, photos about the event and post in Internal Group, Youtube ? AIESEC’ support during the experience
2) Bank of Knowledge Project Wiki http://www.myaiesec.net/content/viewwiki.do?cont entid=10268597
3) IR ? % RE with LC2LC partners/ All RE: 6.5% (5/77) ? % RE with CY2CY partners/ All RE: 55.84% (43/77) ? % of all planed TNs RE in peak (Nov, Dec, Feb, June, July)/ all project: 91% (70/77) ? % of plan realized (RE): 96% (77/80) ? % of projects that has TNs 100% completed: 55.55 % (5/9)
4) Project Development ? Projects showcasing impact on local website ? IVP: http://ftuhcmc.aiesec.vn/non-aiesec-host-project ? Hope for Children: ? Fundraising site: http://www.getitdone.org/projects/115 ? Project’s blog for updating: https://www.hopeforchildrenproject2013.wordpress.com / ? Global Passport: http://ftuhcmc.aiesec.vn/project/globalpassport1#sthash.A5do2TA0.dpbs ? iChange: http://ftuhcmc.aiesec.vn/project/globalpassport1#sthash.A5do2TA0.dpbs ? Vietnam 3D: http://ftuhcmc.aiesec.vn/viet-nam3d#sthash.yzLtg4sJ.dpbs
4) Project Development Projects Financial Sustainability IVP + Total income: 34.440.000 + Expenses: 2.107.000 + Profits: 32.333.000 + Sources of income: contract value Vietnam 3D + Total income: 586,000VND (fund raising booths) + Expenses: 4,022,000 VND + Losses: 3,436,000 VND iChange + Total income: 132,300,000 VND + Expenses : 41,155, 000 VND + Profits (if any): 91,145,000 VND Hope For Children + Total income: 11,698,000 VND + Expenses: 6,500,000 VND + Profits : 5,198,000 VND + Sources of income of your project - Sponsorship: 6,000,000 VND - Fundraising: 5,698,000 VND Global Passport + Total income: 41,300,000 VND + Expenses: 19,365,000 VND + Profits: 21,935,000 VND + Sources of income of your project: course fee.
4) Project Development Projects Marketing synergy Vietnam 3D + Planned Project participants: - Contestants for project: 6 teams (2 – 3 members/ team) - Attendances for special event: 500 -1000 people + Actual project participants: - 6 teams (3 members/ team) - Attendances for special event: 300 people + Percentage of participant actual vs planned: 100% iChange + Number of planed project participants: 30 + Number of actual project participants: 27 + Percentage of participant actual vs planned: 90% Hope For Children + Number of planed project participants: 400 + Number of actual project participants: 345 (180 participants for events + 150 students involved + 15 supporters) + Percentage of participant actual vs planned: 86.25% Global Passport + Number of planed project participants: 63 + Number of actual project participants: 40 + Percentage of participant actual vs planned: 63.5% IVP Number of planed and actual project participants: 0
4) Project Development ? Orientation day: attached files
4) Project Development Projects TMP Synergy OGX Synergy IVP None None Vietnam 3D None Number of participants from OGX recruitment: 01 iChange None None Hope For Children Number of participants from TMP Recruitment: 12 None Global Passport Number of participants from TMP Recruitment: 3 newbies None
4) Project Development Projects Host families IVP None Vietnam 3D + Planned: 15 + Actual Realized: 13 + Percentage of host families from TMP, project participants, OGX: 0% iChange None Hope For Children + Planned: 11 + Actual Re: 9 + Percentage of host families from TMP (newbies, candidates), project participants, OGX (EPs, candidates): 0% Global Passport + Planned: 4 + Actual Re: 4 + Percentage of host families from TMP (newbies, candidates), project participants, OGX (EPs, candidates): 25%
4) Project Development NPO Sales: ? % Re vs Ra: 10/12*100 ? % Re vs Ra planned: 10/14*100
4) Project Development ? More Details: in attached files https://docs.google.com/file/d/0BTO0UrW4jM0emo0ZFgwX3BPalU/edit

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National R&R | AIESEC FTU HCMC | Best iGCDP award

  • 1. NATIONAL R&R APPLICATION ILEAD 2014 BEST iGCDP AWARD AIESEC FTU HCMC
  • 2. OUTLINE 1) CEM 2) Bank of Knowledge 3) IR 4) Project Development
  • 3. 1) CEM ? NPS: 37 ? Cases closed/cases opened: 5/0 ? Response rate: 72 % ? % promoter: 47,94% ? No of comments: 59 ? Innovation to improve quality
  • 4. 1) CEM ? Innovation to improve quality ? ? ? ? ? ? Include NPS survey in the JD and the promotion package Include NPS survey in the First Email Template Mention NPS survey during the end of the interview Train buddy to be influential on interns Educate interns about NPS in Orientation Day Create "NPS tracking tool" in LC level https://docs.google.com/spreadsheet/ccc?key=0AqZJ7r5LIMbidHpnNVUw T3E1RmtmYnBiRlNLVkd3OEE&usp=drive_web#gid=1 ? Quality Manager track NPS weekly and update NPS situation in OCP meeting to remind non-response cases, detractor cases, open cases... ? Add responsibility of reminding EP to fill in NPS survey in buddy's JD ? Analyze self-select issues to know what we need focus on for better experience of interns:
  • 5. 1) CEM Promoter a) Matched: ? Cross-cultural understanding & awareness: ? Send FAQ and Intern’s Guide for interns after matched (attached file) ? Ask buddy to read FAQ file carefully to instruct interns about visa, transportation, accommodation ? Personal development: personal development plan & personal goal setting ? Ask EP Manager in home LC make personal development plan & personal goal setting for EP and send to TN manager. ? Opportunity to create positive societal impact: Visible impact of the project/organization & Visible impact of the Job Description ? TN manager explain impact of project in JD ? OC Matching must be passionate about project’s impact, OCP deliver trainings for OC matching about the WHY of project => OC Matching will communicate with interns about impact of project during the interview
  • 6. 1) CEM Promoter b) Realized: ? Integration by the hosting entity: Integration into the local culture & Integration into the local chapter ? Vietnamese class ? Buddy take care interns on first days in Vietnam, especially instruct interns how to take the bus ? Logistical support: Pick-up, Accommodation, Introduction to the organisation/project ? Buddy confirm to pick interns up at the airport and introduce host one week before arrival ? Buddy picks interns up at the airport and takes them to their host safely ? Organize Orientation day ? Cultural preparation: Resource/contact sharing for cultural preparation & Cultural preparation meeting or event ? Buddy takes interns around the city, hang out with them ? Organize Vietnamese class for all projects ? Invite all interns from all projects for bonding after OC Meeting of project
  • 7. 1) CEM Promoter c) Completed: ? Cross-cultural understanding & awareness: Awareness about local culture, Living diverse cultures and having a multi-cultural experience & Crosscultural working experience ? Personal development: Personal development plan & Personal goal setting ? Opportunity to create positive societal impact: Visible impact of the project/organization & Visible impact of the Job Description ? Evaluation forms after each event and show the reports to interns ? Sugar cube session for all event attendees => interns can read and see the impact of the event ? Record video clips, photos about the event and post in Internal Group, Youtube ? AIESEC’ support during the experience
  • 8. 1) CEM Passive & Detractor a) Matched: ? Visa documents and information: Visa documents processing time & Information about the exchange conditions ? Instruct interns about visa online ? Put all information about visa in Intern's guide ? Information provided about the GCDP programme: Exchange participant responsibilities & programme policies (XPP), Programme benefits explanation & Objectives of the programme => OGX side b) Realized: ? Job-description clarity and alignment: Job-description aligned with the TN form & Job-description clarity ? Send project update by newsletter 1 week before RE ? Integration by the hosting entity: Integration into the local culture & Integration into the local chapter ? Encourage interns join OGX activities, trainings of LC ? Logistical support: Accommodation & Introduction to the organization/project
  • 9. 1) CEM Passive & Detractor c) Completed: ? Cross-cultural understanding & awareness: Awareness about local culture, Living diverse cultures and having a multi-cultural experience & Cross-cultural working experience ? Personal development: Personal development plan & Personal goal setting ? Opportunity to create positive societal impact: Visible impact of the project/organization & Visible impact of the Job Description ? Evaluation forms after each event and show the reports to interns ? Sugar cube session for all event attendees => interns can read and see the impact of the event ? Record video clips, photos about the event and post in Internal Group, Youtube ? AIESEC’ support during the experience
  • 10. 2) Bank of Knowledge Project Wiki http://www.myaiesec.net/content/viewwiki.do?cont entid=10268597
  • 11. 3) IR ? % RE with LC2LC partners/ All RE: 6.5% (5/77) ? % RE with CY2CY partners/ All RE: 55.84% (43/77) ? % of all planed TNs RE in peak (Nov, Dec, Feb, June, July)/ all project: 91% (70/77) ? % of plan realized (RE): 96% (77/80) ? % of projects that has TNs 100% completed: 55.55 % (5/9)
  • 12. 4) Project Development ? Projects showcasing impact on local website ? IVP: http://ftuhcmc.aiesec.vn/non-aiesec-host-project ? Hope for Children: ? Fundraising site: http://www.getitdone.org/projects/115 ? Project’s blog for updating: https://www.hopeforchildrenproject2013.wordpress.com / ? Global Passport: http://ftuhcmc.aiesec.vn/project/globalpassport1#sthash.A5do2TA0.dpbs ? iChange: http://ftuhcmc.aiesec.vn/project/globalpassport1#sthash.A5do2TA0.dpbs ? Vietnam 3D: http://ftuhcmc.aiesec.vn/viet-nam3d#sthash.yzLtg4sJ.dpbs
  • 13. 4) Project Development Projects Financial Sustainability IVP + Total income: 34.440.000 + Expenses: 2.107.000 + Profits: 32.333.000 + Sources of income: contract value Vietnam 3D + Total income: 586,000VND (fund raising booths) + Expenses: 4,022,000 VND + Losses: 3,436,000 VND iChange + Total income: 132,300,000 VND + Expenses : 41,155, 000 VND + Profits (if any): 91,145,000 VND Hope For Children + Total income: 11,698,000 VND + Expenses: 6,500,000 VND + Profits : 5,198,000 VND + Sources of income of your project - Sponsorship: 6,000,000 VND - Fundraising: 5,698,000 VND Global Passport + Total income: 41,300,000 VND + Expenses: 19,365,000 VND + Profits: 21,935,000 VND + Sources of income of your project: course fee.
  • 14. 4) Project Development Projects Marketing synergy Vietnam 3D + Planned Project participants: - Contestants for project: 6 teams (2 – 3 members/ team) - Attendances for special event: 500 -1000 people + Actual project participants: - 6 teams (3 members/ team) - Attendances for special event: 300 people + Percentage of participant actual vs planned: 100% iChange + Number of planed project participants: 30 + Number of actual project participants: 27 + Percentage of participant actual vs planned: 90% Hope For Children + Number of planed project participants: 400 + Number of actual project participants: 345 (180 participants for events + 150 students involved + 15 supporters) + Percentage of participant actual vs planned: 86.25% Global Passport + Number of planed project participants: 63 + Number of actual project participants: 40 + Percentage of participant actual vs planned: 63.5% IVP Number of planed and actual project participants: 0
  • 15. 4) Project Development ? Orientation day: attached files
  • 16. 4) Project Development Projects TMP Synergy OGX Synergy IVP None None Vietnam 3D None Number of participants from OGX recruitment: 01 iChange None None Hope For Children Number of participants from TMP Recruitment: 12 None Global Passport Number of participants from TMP Recruitment: 3 newbies None
  • 17. 4) Project Development Projects Host families IVP None Vietnam 3D + Planned: 15 + Actual Realized: 13 + Percentage of host families from TMP, project participants, OGX: 0% iChange None Hope For Children + Planned: 11 + Actual Re: 9 + Percentage of host families from TMP (newbies, candidates), project participants, OGX (EPs, candidates): 0% Global Passport + Planned: 4 + Actual Re: 4 + Percentage of host families from TMP (newbies, candidates), project participants, OGX (EPs, candidates): 25%
  • 18. 4) Project Development NPO Sales: ? % Re vs Ra: 10/12*100 ? % Re vs Ra planned: 10/14*100
  • 19. 4) Project Development ? More Details: in attached files https://docs.google.com/file/d/0BTO0UrW4jM0emo0ZFgwX3BPalU/edit