nazikcvv26
- 1. Syed Nazik Shah Male, Born: June 8th 1975 305 Park Ville Ave 11230 NY Mobile No: +1- 646 492 0581 Email: adaneial@gmail.com OBJECTIVE To pursue a career as a Professional Executive in the field of marketing and research in a growth oriented organisation specializing in the area of customer products. EDUCATION MBA from Punjab University, Lahore(Pakistan) in 2001. PROFESSIONAL EXPERIENCE Result Oriented Marketing Executive with over 3 years of experience in banking industry (consumer products). Ability to achieve customer satisfaction targets and follow-up on requests/enquires. Able to interface with all Management levels for update on marketing research and customer support. STRENGTHS Highly organized with, people handling and communication skills. Flexible, adaptable performer, motivated and problem solver. Knowledge of Sales analysis through 3 years of marketing and Banking. PROFESSIONAL EXPERIENCE : Total duration : 3 years May, 11 to date Customer Services Western Union, USA Sep, 05-to Nov 08 Relationship Manager United Bank Limited, Faisal Town Branch, Lahore(Pak). Feb, 05- Aug 05 Relation Ship Officer United Bank Limited, Consumer Department, Regional Head Quarter, Lhr (Pak) CURRENT EXPERIENCE CUSTOMER SERVICES Western Union, USA The job responsibilities include Front desk customer handling Daily reporting
- 2. Management Co-ordination and customer support. PREVIOUS EXPERIENCE Branch Relationship Manager Responsiable for the supervision and guidance of each officer in carrying out of various activities efficiently. Responsiable for dealing with assistance to all walk in customers, their queries opening all types of deposit accounts and their input in system. Issuance, handling requisitions, custody, dispatch , destruction etc, of chequebooks and ATM cards (jointly). Responsiable for all inward and outward clearing as well as mail. Handling IFFT (Inward Foreign Telegraphic Transfer) and OFFT (Outward Foreign Telegraphic Transfer). Handling stop payments and standing instructions of customers. Daily team briefing on sales & day to day important tasks Sales of General A/c Sales of Corporate Payroll A/c Achievements as BRM Company No. of Accounts Payroll Aprox Worth Company Account Opening Avg Monthly Balance Servier Pharma 208 4.3 M 2.0 M 75-80 M Next Pharma 70 1.9 M 1.0 M 40-45 M Packages Pvt. Ltd 2700 48.5 M 1.0 M 60-70 M Safia Enterprises 64 1.1 M 0.5 M 30-35 M Relationship Officer Sales of UBL Auto Finance , PIL & Credit Card Sales . Providing personalized services to Auto Loan Customers. Handling all incoming calls regarding various customers queries. Preparing early settlements/partial payment schedule.
- 3. Assisting customers regarding insurance issues. Sending insurance policies to customers and confirming receipt. Coordination with insurance companies in Lahore as well as Karachi (Pak) to get customers issue resolved. Getting pre-approved credit card applications processed for Auto disbursing Tele Marketing amongst the sales team on daily basis , getting feedback from them and preparing the lead Generation Report on weekly basis to ascertain the conversation from the lead forwarded. Keeping the follow-up to ensure customers receiving the credit card within the stipulated time. Processing of PIL loan applications of Lahore , Sialkot,Multan , Faisalabad (Pak). Resolving the discrepant ones with the coordination of the team leaders and the sales executives. Processing the cases as per credit criteria and forwarding the concering department. Co-ordination with Credit Unit department for rejections. SKILLS: Computer Literate, diploma in windows applications from NCCS. Security courses of 8 hour and 16 hour classes from NYC(USA) Good Listener. Work extremely well under pressure. Fluent in English, Urdu & Punjabi. REFERENCES Available on request