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NCUG - Current State Of Cisco UC

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Matt Bynum
Matt Bynum

Cisco announced updates to its Unified Communications portfolio in 2010, including Cisco Unified Communications Manager 8.0 and new phones, Unity 8.0, Unity Connection 8.0, Unified Presence 8.0, Unified MeetingPlace 8.0, and Unified Contact Center Express 8.0. Key features included support for virtualization, intercompany media engine for business-to-business communication, Service Advertisement Framework for call routing data sharing, and Cisco Mobile client for iPhone and Android.

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Cisco UC in 2010: State of the UnionNCUG
Cisco Unified Communications System 8.0First Customer Shipment Q2CY2010Products include:Cisco Unified Communications Manager (CUCM) 8.0New PhonesCisco Unity 8.0Cisco Unity Connection (CUC) 8.0Cisco Unified Presence (CUP) 8.0Cisco Unified MeetingPlace (CUMP) 8.0Cisco Unified Contact Center Express (UCCX) 8.0Windows 7 support: http://bit.ly/CiscoUConWindows7
CUCM 8.0Intercompany Media EnginePhone VPNService Advertisement Framework (SAF)MGCP FXO Caller IDTime zone changes owned by OS, not CM DBSingle Number Reach enhancementsAnalysis Manager and System Call TrackingCisco Mobile on iPhone and soon AndroidTAC supported Virtualization*
Intercompany Media EngineMoves business communication from the PSTN to the InternetEnables rich communication and collaboration between businesses on the IME networkUtilizes dynamic SIP trunks for B2B communication
Intercompany Media Engine ExampleTDMTDMIME ServerIME ServerDHT RingVAPVAPCUCM 8.0CUCM 8.0SIPSIPSIP/TLSSRTPRTPRTPgodaddy.comEnrollment
Service Advertisement FrameworkService Advertisement Framework (SAF)A network protocol that enables the sharing of call routing data between call agentsModeled after EIGRPCall Control Discovery (CCD)Client-side service that advertises and requests call routing data to and from the SAF networkSupported by CUCM, CUCME, CUCVP, SRST, IOS Voice Gateways, and CUBEDevices running CCD services are known as SAF Clients
Traditional UC vs. UC with SAF
Cisco Mobile 8.0CUCM 7.1 or 8.0Works over VPNWi-Fi onlyCall PreservationSupports handoff to GSMVisual Voicemail from CUCLDAP integration for Corporate Directory
New Phones – New Designs and User Experience
Phone Models6900 Series: Low end phones, entry level7900 Series: Traditional offering8900 Series: Power Users9900 Series: Executive Power Users
Unity 8.0 and Unity Connection 8.0Unity 8.0 FeaturesExchange 2010 SupportTAC Supported Virtualization*Unity Connection 8.0Speech Connect included (Say-by-name directory)Voicemail transcription (Speech View, subscription charge)SRSVTAC Supported Virtualization*
Unified Presence 8.0Conversion to XMPP vs. SIMPLE (still supported for federation)Point to Point and Multi-device IMMulti-user Chat, Group Chat, Persistent ChatPeer to Peer File TransferOffline message storage, delivery, and compliance (via 3rd party product)TAC Supported Virtualization
MeetingPlace 8.0No more MeetingPlace Express!Migration to MP 8.0 from MPE includes new Express Media Server software componentWeb Conferencing provided via WebEx Node for MCS, included with UCSS for MPE, requires separate server
Unified Contact Center Express 8.0Migrated to Linux Appliance (Red Hat/Informix)Supports HA over WAN Supported on any MCS 7835/45 H2/I2 or higher and 7825 H3/I3 or higherLicensing locked to node via License MACUpgrade licenses checked against previous version licenseTAC supported virtualization*
Unified Contact Center Express 8.0
UC VirtualizationSupported on UCS (B and C Series) platform using VMWareESXi 4.0Stringent deployment guidelines, equivalent to MCS 7845 hardware
UC Applications supported on UCSCisco Unified Communications Manager (CUCM) 8.0Cisco Unity Connection (CUC) 8.0Cisco Unified Presence (CUP) 8.0Cisco Unified Mobility Advantage (CUMA) 8.0Unified Contact Center Enterprise (UCCE) 8.0Cisco Voice Portal (CVP) 7.0(2)Cisco Unified Expert Advisor (EA) 8.0Cisco Contact Center Express 8.0Cisco Unity 8.0Unified Contact Center Express (UCCX) 8.0
VM RequirementsEach UC application requires processor and memory reservationSupported configuration details on Cisco’s DocWikihttp://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
Virtualized UC Licensing – License MACThe “License MAC” is not the MAC of the NIC in the VMThe “License MAC” is a HASH of a set of data on the serverData is hashed to produce a 12 digit HEX string that looks like a MAC address
Data Used to Generate License MACTime zoneNTP server 1 (or ‘none’)NIC speed (or ‘auto’)HostnameIP Address (or ‘dhcp’)IP Mask (or ‘dhcp’)Gateway Address (or ‘dhcp’)Primary DNS (or ‘dhcp’)SMTP server (or ‘none’)Certificate Information (Organization, Unit, Location,State, Country)
GUI when on VMWareSo that TAC knows when they are dealing with a virtualized application…
Documentation GuidesCUCM: http://bit.ly/cucm80dgUCCX: http://bit.ly/uccx80dgCUC: http://bit.ly/cuc80dgCUP: http://bit.ly/cup80dg
Collaboration User Groupwww.myciscocommunity.com
The EndQ&A

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NCUG - Current State Of Cisco UC

  • 1. Cisco UC in 2010: State of the UnionNCUG
  • 2. Cisco Unified Communications System 8.0First Customer Shipment Q2CY2010Products include:Cisco Unified Communications Manager (CUCM) 8.0New PhonesCisco Unity 8.0Cisco Unity Connection (CUC) 8.0Cisco Unified Presence (CUP) 8.0Cisco Unified MeetingPlace (CUMP) 8.0Cisco Unified Contact Center Express (UCCX) 8.0Windows 7 support: http://bit.ly/CiscoUConWindows7
  • 3. CUCM 8.0Intercompany Media EnginePhone VPNService Advertisement Framework (SAF)MGCP FXO Caller IDTime zone changes owned by OS, not CM DBSingle Number Reach enhancementsAnalysis Manager and System Call TrackingCisco Mobile on iPhone and soon AndroidTAC supported Virtualization*
  • 4. Intercompany Media EngineMoves business communication from the PSTN to the InternetEnables rich communication and collaboration between businesses on the IME networkUtilizes dynamic SIP trunks for B2B communication
  • 5. Intercompany Media Engine ExampleTDMTDMIME ServerIME ServerDHT RingVAPVAPCUCM 8.0CUCM 8.0SIPSIPSIP/TLSSRTPRTPRTPgodaddy.comEnrollment
  • 6. Service Advertisement FrameworkService Advertisement Framework (SAF)A network protocol that enables the sharing of call routing data between call agentsModeled after EIGRPCall Control Discovery (CCD)Client-side service that advertises and requests call routing data to and from the SAF networkSupported by CUCM, CUCME, CUCVP, SRST, IOS Voice Gateways, and CUBEDevices running CCD services are known as SAF Clients
  • 7. Traditional UC vs. UC with SAF
  • 8. Cisco Mobile 8.0CUCM 7.1 or 8.0Works over VPNWi-Fi onlyCall PreservationSupports handoff to GSMVisual Voicemail from CUCLDAP integration for Corporate Directory
  • 9. New Phones – New Designs and User Experience
  • 10. Phone Models6900 Series: Low end phones, entry level7900 Series: Traditional offering8900 Series: Power Users9900 Series: Executive Power Users
  • 11. Unity 8.0 and Unity Connection 8.0Unity 8.0 FeaturesExchange 2010 SupportTAC Supported Virtualization*Unity Connection 8.0Speech Connect included (Say-by-name directory)Voicemail transcription (Speech View, subscription charge)SRSVTAC Supported Virtualization*
  • 12. Unified Presence 8.0Conversion to XMPP vs. SIMPLE (still supported for federation)Point to Point and Multi-device IMMulti-user Chat, Group Chat, Persistent ChatPeer to Peer File TransferOffline message storage, delivery, and compliance (via 3rd party product)TAC Supported Virtualization
  • 13. MeetingPlace 8.0No more MeetingPlace Express!Migration to MP 8.0 from MPE includes new Express Media Server software componentWeb Conferencing provided via WebEx Node for MCS, included with UCSS for MPE, requires separate server
  • 14. Unified Contact Center Express 8.0Migrated to Linux Appliance (Red Hat/Informix)Supports HA over WAN Supported on any MCS 7835/45 H2/I2 or higher and 7825 H3/I3 or higherLicensing locked to node via License MACUpgrade licenses checked against previous version licenseTAC supported virtualization*
  • 16. UC VirtualizationSupported on UCS (B and C Series) platform using VMWareESXi 4.0Stringent deployment guidelines, equivalent to MCS 7845 hardware
  • 17. UC Applications supported on UCSCisco Unified Communications Manager (CUCM) 8.0Cisco Unity Connection (CUC) 8.0Cisco Unified Presence (CUP) 8.0Cisco Unified Mobility Advantage (CUMA) 8.0Unified Contact Center Enterprise (UCCE) 8.0Cisco Voice Portal (CVP) 7.0(2)Cisco Unified Expert Advisor (EA) 8.0Cisco Contact Center Express 8.0Cisco Unity 8.0Unified Contact Center Express (UCCX) 8.0
  • 18. VM RequirementsEach UC application requires processor and memory reservationSupported configuration details on Cisco’s DocWikihttp://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
  • 19. Virtualized UC Licensing – License MACThe “License MAC” is not the MAC of the NIC in the VMThe “License MAC” is a HASH of a set of data on the serverData is hashed to produce a 12 digit HEX string that looks like a MAC address
  • 20. Data Used to Generate License MACTime zoneNTP server 1 (or ‘none’)NIC speed (or ‘auto’)HostnameIP Address (or ‘dhcp’)IP Mask (or ‘dhcp’)Gateway Address (or ‘dhcp’)Primary DNS (or ‘dhcp’)SMTP server (or ‘none’)Certificate Information (Organization, Unit, Location,State, Country)
  • 21. GUI when on VMWareSo that TAC knows when they are dealing with a virtualized application…
  • 22. Documentation GuidesCUCM: http://bit.ly/cucm80dgUCCX: http://bit.ly/uccx80dgCUC: http://bit.ly/cuc80dgCUP: http://bit.ly/cup80dg